CUSTOMER SATISFACTION SURVEY

DEAR PASSENGER!

We are happy that you’ve chosen UIA for your travel. We would like to know more about your travel experience to make our service better and your flights even more comfortable. We kindly ask you to spend several minutes to fill out this survey and evaluate the services in comparing to your expectations. We appreciate your cooperation!

ARE YOU SATISFIED WITH UIA SERVICES?

Please, evaluate UIA services obtained according to your expectations

ABOVE
EXPECTATIONS

METS
EXPECTATIONS

BELOW
EXPECTATIONS

1. Ticket price
2. Convenience of timetable: days / time of departure, convenience of connecting flights
3. Timeliness of departure / arrival

If you used the following UIA services, please evaluate them,
if not, skip to the next section.

4. UIA website www.flyuia.com usability

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

5. UIA Contact Center services

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

6. Services of the UIA sales offices and representative offices

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

7. UIA support in the social networks

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

8. E-mails from UIA – news, special offers

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

9. Pre-ordered meals

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

10. Pre-paid seat selection in the cabin

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

11. Pre-paid excess baggage

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

12. Unaccompanied Minor service

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

13. Online check-in service
(Mobile app / UIA website)
14. Check-in service at the airport

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

15. Upgrade of comfort level on UIA flights (on request at the check-in desk)

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

16. Quality of the onboard services in general
17. Courtesy and attentiveness of the aircraft crew
18. Audibility and relevance of information in on board announcements
19. Condition / cleanness / comfort of the aircraft cabin and toilets

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

20. Participation in the Panorama Club loyalty program

Please, provide details why the obtained services did not meet your expectations.
Rate at least one of the categories in more detail.

HAND LUGGAGE CARRIAGE

Did you have enough space in the luggage racks and under the front seat during the flight to accommodate your hand luggage?



Do you think that it is necessary to limit the number of hand luggage that passengers can carry in the cabin?



ARE YOU READY TO RECOMMEND UIA?

Please, evaluate how likely would you be to recommend UIA to your friends and relatives:
10 — very likely; 0 — very unlikely

The field is mandatory.

We are very grateful for your time and assistance!