Baggage

1 piece of baggage up to 10 kg (if the ticket includes free baggage allowance) and 1 fully collapsible baby stroller / pushchair or 1 car-type child seat which may be carried in passenger cabin, irrespective of service class (including 0PC tickets – hand baggage only fare).
Detailed information on travelling with children.

2 pieces of baggage (2 PC). For passengers of “seaman” category 2PC baggage allowance applies provided that the ticket has been purchased at special seamen fare established at UIA. In such case the free baggage allowance is indicated on the ticket at the time of its issuance. Tickets at seaman fare are not available for purchase on the UIA website. You can buy tickets at the travel agency that cooperates with you shipping company.

+ 1 wheelchair per person (any wheelchair type, weight and size) and/or other assisting devices they are dependent upon, irrespective of service class (including 0PC tickets – hand baggage only fare). Passengers’ own wheelchairs can only be carried as checked baggage.
Detailed information about wheelchair carriage can be found here.

Carriage of sporting equipment must be confirmed to UIA while booking a flight.
Each set of sporting equipment up to 23 kg is considered one piece of baggage regardless of size. Exception: bulky sporting equipment and surfboards longer than 300 сm shall be carried as cargo.
Detailed information on sporting equipment..

Musical instruments can be transported:

• as hand luggage;
• on additionally paid passenger seat;
• as checked baggage;
• as cargo.

Detailed information on musical instrument transportation.

Carriage of arms and ammunition must be confirmed to UIA while booking a flight.

1 container with a weapon and 1 container with ammunition (up to 5 kg) are considered as one piece of baggage.
Detailed information on transporting arms and ammunition..

Carriage of animals must be paid and confirmed to UIA while booking a flight.
Exceptions. Service animals are carried for free and should be confirmed to UIA. Dogs / cats in the cabin: weight of the container with an animal – up to 8 kg, container size up to 115 сm (length + width + height). Dogs / cats in the hold: weight of the container with an animal – up to 75 kg, maximum dimensions: 110 x 75 x 75 cm.
The transportation of pets weighing 32 kg to 75 kg in the cargo hold is prohibited to/from: Baku, Bangkok, Beijing, Brussels, Chernivtsi, Colombo, Dnipro, Dubai, Ivano-Frankivsk, Kutaisi, London, Lviv, New York, Prague, Stockholm, Vinnytsia, Zaporizhzhia.
Detailed information on travelling with pets.

Terms of refund for unused checked baggage carriage service on passenger’s / payer’s request*:

• Prior to departure of the flight indicated on the ticket for which you purchased the service – you will be eligible to apply for a refund for purchased service or rearrange it to a different flight (if UIA has such a possibility) at the place where you purchased this service. If the service was ordered and paid for via the UIA website, the passenger/payer* must send a request to the e-mail address from which the passenger/payer* received a confirmation of the order, or request a refund via the UIA Contact Center.
• After departure of the flight indicated on the ticket for which you purchased the service, but did not use it:
  • you can submit your refund application online via the UIA Customer Relations Department or using the feedback form;
  • you may rearrange this service for another flight (if UIA has such a possibility) via the UIA Contact Center.

* PLEASE NOTE: We make a refund to the person stated on the receipt confirming the payment for the corresponding service, or to the bank account from which the payment for the service was made. If there is no information about the payer for the service, the passenger receives a refund upon his/her application.

UIA will make a refund based on the service payment receipt and ID documents.

UIA reserves the right to refuse a refund if the passenger submits a refund application upon expiry of 12 months after the service payment receipt was issued.