Customer Support Center

Our FAQ section is here to offer extensive guidance relating to the special aspects of air travel procedures, ordering additional services and also how to make your trip comfortable and enjoyable.

To contact the Customer Support Center for other questions, please follow the link.

Lost baggage tracing at
Boryspil International Airport

+38 (050) 398-00-11

08:00 - 19:00 (LT)

Get information about baggage tracing online or at our Contact Center.


For any questions about UIA services you can contact our online virtual assistant
Facebook Messenger Bot UIAhelper.


Dear Customers,

Your safety and that of UIA’s staff are a priority for the airline.
UIA ticket offices are closed. Currently, our Contact Center does not take calls. Please accept our sincere apologies for any inconvenience this might cause.
If your flight is cancelled, we offer you on UIA website to:

You can also find more information about the offered options and answers to all the questions in the website section "Information: COVID-19 FAQ".

Thank you for understanding!
We wish you good health! Keep safe.

The information about UIA flight PS752 January 8, 2020: 0800601527 (for calls from Ukraine) and +380 44 581 50 19 (for calls from abroad), as well as via the link https://www.flyuia.com/ua/en/dark-news

Contact information