Customer Support Center

Our FAQ section is here to offer extensive guidance relating to the special aspects of air travel procedures, ordering additional services and also how to make your trip comfortable and enjoyable.

You can reach us by filling out the feedback form.

Lost baggage tracing

Get information about baggage tracing online or use the contact details indicated in the document received from the baggage tracing department of the airport of arrival.

Dear Customers,

Your safety and that of UIA’s staff are a priority for the airline.
Taking into account that adaptive quarantine is extended by the decision of the Government of Ukraine and considering Kyiv belongs to the zone with wide spread of COVID-19, UIA ticket offices are still closed up to October 31, 2020, inclusive. Currently, our Contact Center does not take calls. Please accept our sincere apologies for any inconvenience this might cause.
If your flight is cancelled, we offer you on UIA website to:

You can also find more information about the offered options and answers to all the questions in the website section "Information: COVID-19 FAQ".

Thank you for understanding!
We wish you good health! Keep safe.

Contact information