16.06.21: Ukraine International Airlines continues to systematically process passenger refund requests of flights cancelled due to the impact of the Covid-19 pandemic.
For the last reporting period in March – May of 2021, the airline reviewed and processed 39,000 requests, providing a refund of more than $9 million. Overall, for the 5 months of this year, UIA has processed 68,000 requests, having refunded about $20 million total.
As a result, UIA has returned more than $41 million to passengers for the entire year of its work in crisis conditions during the pandemic, from April 2020 till June 2021.
The airline would like to highlight that in addition to refunds, passengers of cancelled flights have several options to choose from:
Registration of a personalised promo code for 125% of the paid amount, valid for 2 years from the date of its issuance. This option allows you to issue a new ticket by using the funds that have already been spent.
The airline reiterates its openness to dialogue and sincerely hopes that passengers will understand the situation. UIA’s communications departments do their best to process every application as quickly as possible.
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