Paid seat selection is available on UIA’s own flights to passengers with tickets issued under the PS code. To check the availability of seat selection on your flight, click here. Please visit the Seat selection on UIA flights page for details.
Passengers can choose any of the available Economy Class seats according to the following terms and conditions.
Economy Premium and Business Class passengers can choose a seat for free from those available at the moment of the request in a correspondent service class.
NOTE: Seat selection has to be done separately for each flight segment.
Seat selection in Economy Class is available for a fee.
PLEASE NOTE: As long as the payment for seat selection has not been made, UIA reserves the right to unilaterally change the terms and conditions of seat selection, including the fee, at any time and without prior notice.
Seat selection is not available to deportees and persons under police escort, and persons who accompany them, as well as to passengers who were denied entry to a country of destination.
In compliance with aviation safety requirements, special terms of seating apply to passengers with disabilities on board UIA aircraft. Before selecting and paying for seats for passengers with disabilities, please get in touch with our UIA Customer Support Center for details.
Extra legroom (front of the cabin) seat selection is not available to:
Passengers with children under 2 years of age, except for UIA flights to/from the USA, Thailand, Canada, India;
Passengers with their own oxygen balloon or oxygen concentrator, except on flights to and from the USA, Thailand, Canada, India;
Passengers carrying pets in the cabin, except on flights to and from the USA, Thailand, Canada, India;
Deportees as well as to passengers who were denied entry to a country of their destination.
Conditions of seat selection in an emergency row:
Seats in an emergency row are located near an emergency exit;
In exceptional cases, a passenger occupying a seat in an emergency row may be asked to assist in opening the emergency exit door. Therefore, such a passenger has to meet the following criteria: to be at least 16 years of age and in good physical shape, i.e. the passenger's physical condition allows him to assist other people in the event of an evacuation and will not result in injuries or damage to his health, to be able to understand printed or verbal instructions in Ukrainian or English. The passenger must be able and willing to assist in case of evacuation. Passengers who have chosen the seats in an emergency row, will be checked for compliance with the above-mentioned criteria.
For safety reasons, the seat selection in an emergency row is not available to the following categories of passengers:
Passengers with children under 16 years of age;
Children under 16 years of age travelling unaccompanied by adults;
Passengers who have purchased an extra seat, in particular, for carrying hand baggage / musical instrument etc;
passengers with disabilities;
passengers travelling with pets in the cabin;
passengers whose physical parameters do not allow them to fit in one passenger seat on board the aircraft, to fasten a seat belt due to its insufficient length, or to lower the armrests of their seats.
NOTE: UIA has the right to determine a compliance of a passenger with the criteria which allow occupying a seat in an emergency row. If a passenger does not meet these criteria, he/she will be offered an alternative seat from among those available at the time of the proposal. In this case, the payment made by the passenger for a seat selection in an emergency row is non-refundable.
Seat selection is also available at the airport of departure at UIA ticket offices, check-in desks or at your boarding gate, as well as on board.
Seat selection is confirmed by a receipt issued to a passenger.
TERMS OF A REFUND FOR A PAID SERVICE:
PLEASE NOTE: When paying for seats reservation, the passenger consents that if UIA changes the type or configuration of aircraft cabin, including, due to flight cancellation, change, or delay, or other reasons, it may allocate the passenger another seat with equivalent characteristics to the purchased seat. UIA does not guarantee the passenger the allocation of the chosen seat number.
Passenger will not be eligible to apply for a refund for paid seating or rearrangement it for another flight, except as otherwise set forth below in the exception clauses.
Exception: The passenger/payer* may get a refund for the paid seating upon submitting his/her refund application to the UIA Customer Support Center in the following cases:
The passenger was not provided with the seat he/she chose and paid for or an equivalent seat, in cases stated above through the fault of UIA;
PLEASE NOTE. You cannot claim a refund for a seat you paid to reserve if you are assigned a seat in a higher class of service.
If the passenger was denied carriage through the fault of UIA.
In order to submit your refund application to the UIA Customer Support Center please fill out the feedback form.
PLEASE NOTE: We issue a refund to the person stated on the receipt confirming the payment for the corresponding service, or to the bank account from which the payment for the service was made. If there is no information about the payer for the service, the passenger receives a refund upon his/her application.
UIA will make a refund based on the service payment receipt and ID documents.
UIA reserves the right to refuse a refund if the passenger submits a refund application upon expiry of 12 months after the service payment receipt was issued.
To make a free call to the UIA Contact Center, use of microphone must be allowed in your browser. If, after clicking a “Call Us” button, a request for access to microphone appears - select “Allow”. If no request appear, check settings of your browser and make sure that access to microphone is allowed.
Please note! In case of network problems, check your Internet connection. A poor Internet connection can cause low-quality audio, delays and dropped calls.
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