IMPROPER TRANSPORTATION OF YOUR BAGGAGE
If upon arrival at the final destination, you have noticed any irregularity in your checked baggage transportation (delay, loss, damage or pilferage) immediately before exiting from baggage section of the airport you shall draw up a Property Irregularity Report (PIR) at Lost and Found Office. If your checked baggage has been delayed in transportation and later it has been delivered to your temporary or permanent address any irregularity shall be indicated in a baggage delivery order in presence of the courier who delivered your checked baggage.
In case if improper transportation of checked baggage, the passenger shall send to the airline a written claim and the number of PIR immediately after the reveal of damage (lack of baggage content, damage of things, etc.) but not later than within 7 days of the date of checked baggage receipt. In case of delay in transportation of baggage, a claim shall be raised by the passenger not later than within 21 calendar days since the date when the baggage was delivered to the passenger’s disposal.
The airline gives compensation in case of baggage non-arrival at destination point together with the passenger, if this destination point is not the state of passenger’s permanent residence.
In case your checked baggage is not found during 21 days period (baggage tracing can be continued on demand of a passenger), it can be regarded as lost.
In case of minor damage (dirtying, drench, cuts, tears and others) of checked baggage or its content you can provide repair or dry-cleaning of such baggage/its content by yourself and send the payment document from repair shop or dry cleaner to UIA.
Compensation that will be offered to you, may be paid by bank transfer or offered in travel vouchers which can be used for payment of UIA services. Please use UIA online feedback form.
The airline shall bear the responsibility for your hand luggage only if the damage was caused by its fault or the fault of its employees or handling agents. Hand luggage shall be under passenger’s control, custody and responsibility during the whole carriage.
More information can be found in UIA Passenger and Baggage Carriage Rules and in Contract of Carriage.