COVID-19. Frequently Asked Questions

UPDATED 12-06-2020, 10:30 LT

Due to the exceptional circumstances caused by the spread of COVID-19 and ongoing restrictions on entry in some countries, UIA offers flexible conditions for planning your trip.


  • Obtain a promo code online. Exchange an unused ticket (its unused coupon) or an unused additional service for a promo code with an additional bonus 25%. The promo code can be used to pay for a new ticket, including fare and taxes or an additional service on any UIA scheduled flight in any class of service. The promo code can be used on the UIA website during 2 years from the date of its issuing.

If your ticket or additional service are not eligible for online refund procedure, please fill out the feedback form.​

  • Make a free* change date of your travel and rebook tickets for UIA flights to the same destination during the ticket validity:

* EXCEPTIONS: If new travel dates coincide with the high season periods, in case the original fare is not available the changes are possible with the payment for fare difference.

  • Send a claim ** for a refund for an unused ticket:

ATTENTION! According to the amendment to the Israeli Aviation Services Law as of August 13th, 2020, due to the decrease in the company’s revenues the time frame for making refunds for cancelled flights scheduled to depart during the period between March 1st 2020 and August 31st 2020 is extended to 90 days from scheduled departure or until October 1st 2020, whichever is later.

  • To contact the Contact Center for other questions, please fill out the feedback form:

Our team is working 24/7 to process each request, find the best possible solution, and reply as quickly as possible.

Information about UIA ticket offices work during quarantine from July 31 to October 31


5. How does “Dii vdoma” app work?