Please note: Flight ticket cancellation shall be made at the place of ticket purchase.
Flight ticket bookings issued by travel agents shall be cancelled by the travel agents only.
If flight ticket booking was made through one of UIA's direct selling channels, flight ticket cancellation can be made in the following ways:
- If the ticket is purchased on UIA web-site flyuia.com or through UIA Contact Center
the quickest way to submit your request is:
* The payment according to the rates of your operator
- If the ticket is purchased through UIA ticket offices, you should contact that UIA ticket office where you purchased your ticket.
Anyway, if flight ticket booking was made through one of UIA's direct selling channels you may also send:
Ukraine International Airlines (Contact Center)
Caspi Aviation Ltd. office
1, Ben Yehuda St., Tel Aviv, Israel, 6380101
Ensure to include all information, please, so that we can deal with your request as efficiently as possible: personal data (first name, surname and birth date), flight details (city of departure and destination, departure date, flight number, ticket number (13 digits such as 566-xxxxxxxxxx) or booking reference), passport information (passport number, passport issuance country, expiration date and nationality); preferred contact details.
More information about the terms and conditions for ticket cancellation and refund, please click here.