According to the Israel Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions), 5772-2012 ("the Law"), in case of flight delay, flight cancellation, departure time brought forward, denied boarding or downgrading ("Irregularity"), you have the rights to certain benefits, as described below.In order to be eligible to these rights, you need to:
- Have a confirmed reservation to the UIA flight in which the Irregularity occurred, and that the flight is departing from or flying to Israel (including a flight with a stopover);
- You have presented yourself on time at the check-in counter at the airport and in case such time is not determined, at least 90 minutes before the scheduled departure time.
You will not be eligible if:
- You have received prior notice from UIA or from your travel agent, that you are rebooked to a different flight then the flight registered in your ticket, and you have reached your destination on the original time specified in your ticket, or-;
- You hold non-revenue ticket or the ticket with reduced fare, which directly or indirectly is not available for other passengers. However, financial compensation is paid if you received your ticket from the airline through its passenger loyalty program UIA Panorama Club.
The following information contains a summary of the rights to benefits available under the Law, and in such relevant cases that the Law applies, the information in this document shall prevail over the information listed in the "Passenger and Baggage Carriage Rules", and/or any other rules or conditions published by UIA.