According to the amendment to the Israeli Aviation Services Law as of August 13th, 2020, due to the decrease in the company’s revenues the time frame for making refunds for cancelled flights scheduled to depart during the period between March 1st 2020 and November 30th 2020 is extended to 90 days from scheduled departure or until October 1st 2020, whichever is later.
To make a free call to the UIA Contact Center, use of microphone must be allowed in your browser. If, after clicking a “Call Us” button, a request for access to microphone appears - select “Allow”. If no request appear, check settings of your browser and make sure that access to microphone is allowed.
Please note! In case of network problems, check your Internet connection. A poor Internet connection can cause low-quality audio, delays and dropped calls.
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