March 10, 2021: Ukraine International Airlines (UIA) continues to report on the quantity of processed passenger applications and the amount of refunds for canceled flights due to the impact of the COVID-19 pandemic. Work in this direction is carried out systematically, despite the shortage of human resources due to falling levels of traffic due to the coronary crisis.
In February 2021, the company processed about 15,000 requests and made a refund of $ 2.5 million. In total, during the 11 months of its activity during the pandemic from April 2020 to February 2021 inclusive, UIA returned more than 29 million dollars to passengers.
In addition, the airline reminds that passengers of canceled flights have several options to choose from:
To make a free call to the UIA Contact Center, use of microphone must be allowed in your browser. If, after clicking a “Call Us” button, a request for access to microphone appears - select “Allow”. If no request appear, check settings of your browser and make sure that access to microphone is allowed.
Please note! In case of network problems, check your Internet connection. A poor Internet connection can cause low-quality audio, delays and dropped calls.
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