passengers of charter flights can pay at UIA ticket office or travel agency/travel operator or via UIA website.
Note: Cancellation or changes of the service can be made only prior to flight departure on passenger's application to UIA Customer Support Center, UIA ticket offices, travel agent / travel operator, To consider the refund of the paid amount for the service, in case of its cancellation, you should apply to the place of its purchase.
To make a free call to the UIA Contact Center, use of microphone must be allowed in your browser. If, after clicking a “Call Us” button, a request for access to microphone appears - select “Allow”. If no request appear, check settings of your browser and make sure that access to microphone is allowed.
Please note! In case of network problems, check your Internet connection. A poor Internet connection can cause low-quality audio, delays and dropped calls.
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