Тravelling with children
- Children from 2 to 12 years
- Infants under 2 years of age
- Baby bassinets and baby strollers
- Unaccompanied Minors
- Children travelling in a group
- Рassengers with children in different cabin classes
- Children dishes
When you buy tickets for a child aged from 2 to 12 years (has completed 2 years and not completed 12 years), special Child Fare applies, your child is entitled to a regular passenger ticket and an individual seat on board.
Passengers travelling with children are entitled to priority check-in and boarding.
Infants are children under 2 years of age.
- Infants shall be carried on your lap. If you are planning to travel with two infants, a separate seat must be purchased for one of them. In this case, you must use a
car-type child seat for carriage of your child.
- As per law on "Passenger and Baggage Transportation Regulations" approved by the Ministry of Infrastructure of Ukraine we cannot accept for air carriage:
- newborn babies under the age of seven days;
- women recently confined within seven days after delivery.
- Only infants to 2 years old can travel on a separate seat, and in this case you must use a car-type child seat. You may also use a car-type child seat for transporting a child up to 3 years and older provided that the child's weight does not exceed 18 kg.
- Please make sure you bring your own car-type child seat. UIA doesn't provide such service.
- The car-type child seat must fit into the surface of 42 cm x 42 cm.
- The car-type child seat must be in good order, not damaged, be completed with harness and must carry a sticker as a proof that it is approved for air transportation.
See below some examples of such stickers
- Can be provided for carriage of infants only on board wide-body aircraft on UIA long-haul flights. If you wish to use this service, please make a request when booking of your travel. The number of baby bassinets on long-haul flights is limited.
- Baby bassinets are available on board Boeing-767 and Boeing-777 aircraft in all cabin classes. Exception: Boeing-767 UR-GEA aircraft type where baby bassinets are available in Economy Premium and Business Class only.
- On other UIA flights we do not provide baby bassinets.
- Travelling with your own baby bassinet? Please remember that you may use it only until the departure and after landing, not during the flight. Please place your baby bassinets in the aircraft cabin in an overhead baggage bin.
- You may walk with your child in your stroller of any type all the way to the aircraft door.
- Large baby strollers must be transported as checked baggage. You will get your baby stroller back right after arrival at the airport of destination.
- Any type of baby stroller can be transported free of charge if it is used for carriage of infants under 2 years of age.
- If a baby stroller is not used for infant carriage, or it is used for the carriage of a child over 2 years old, a charge is applied if, with other baggage, the stroller exceeds the established free checked baggage allowance per class of service.
- If the weight and size of a baby stroller (fully folded) are within the maximum limits for hand luggage as per class of service, it can be transported in the passenger cabin in the overhead locker instead of one piece of hand luggage.
Passengers between the ages of 5 and 16 years who travel without being accompanied by an adult aged 18 and older are considered Unaccompanied Minors.
- Unaccompanied Minors may travel on UIA regular and charter flights without an adult escort provided they are booked using our special services for Unaccompanied Minors (UM available along the entire itinerary – from the origin airport to transit and final destination.
- At the request of the parents/guardians the Unaccompanied Minor service can be provided to passengers aged from 16 to 17 years.
- When booking the services for Unaccompanied Minors please provide the child's passport / travel document details as well as specify the child's citizenship.
- A special Unaccompanied Minors service fee must be paid in addition to a full-rate ticket.
- Book the Unaccompanied Minor service online via our Customer Support Center.
- Please click here to book the Unaccompanied Minor service on charter flights.
- Before the child's journey begins, it is mandatory to complete an Unaccompanied Minor Handling Advice form.
- To save time at the departure airport required for handling and completing all formalities related to your child's travel, we recommend to take care of the following in advance:
- Download and complete the above form here.
- Print out the number of copies necessary for journey as indicated in the form.
- It is mandatory to proceed to the check-in desk of UIA flight at the departure airport and provide the completed form to the check-in agent, as well as receive a special envelope for unaccompanied child, in which the child will keep the necessary documents during the flight.
- If you do not complete the form in advance:
- It is mandatory at the departure airport at the check-in desk of the UIA flight to complete the Unaccompanied Minor Handling Advice form, which the authorized agent will provide to you.
- Then our authorized agent will accompany your child to the aircraft, where our crew members will take care of him/her during the whole flight.
- Please, do not leave the airport until the flight has actually taken off!
- We can hand the child over only to the person designated in the Unaccompanied Handling Advice Form or to an authorized agent of the receiving air carrier at the transfer airport. The meeting person at the destination airport must present an ID proving his/her identity.
- If the meeting person designated in the Unaccompanied Handling Advice Form fails to meet the minor on arrival, we will have to return your child to the departure airport, and you will have to pay all related costs.
Unaccompanied Minors service includes:
- Standard checked baggage and hand luggage allowances according to service class and fare rules. Standard excess baggage fares apply.
- Meals (in all service classes).
- Please note: If you book the Unaccompanied Minor service later than 24 hours before the scheduled departure time as indicated on the ticket, we cannot guarantee that a meal service will be provided onboard.
We cannot provide Unaccompanied Minor service:
- If your child not completed 5 years of age at the date of departure.
- To passengers between the ages of 5 and 16 years with disabilities.
- If the quota, established by the airline participating in the carriage for the number of unaccompanied minors per one flight, is exceeded.
- If connecting time at the airport exceeds 5 hours.
- If the itinerary includes a change of airports during transfer.
- On UIA flights to and from the Republic of Moldova the Unaccompanied Minor services cannot be provided to children citizens of the Republic of Moldova. due to current legislation of the Republic of Moldova on minors leaving and entering the country accompanied by their legal representative or accompanying person appointed by their legal representative, throughout an entire trip abroad. UIA cannot provide a staff member for the entire minor's trip abroad.
According to French regulation, all unaccompanied minors of French citizenship or unaccompanied minors of other citizenship living in France and holding a French residence permit must present an "autorisation de sortie de territoire" (authorization to exit the country) at the exit border controls when travelling out of France. The original of the authorization form shall be presented together with the identity document of the minors as well as a copy of identity document of the parent who signed the form. This regulation applies to persons younger than 18 years of age.
The procedure of Unaccompanied Minor escort that includes one parent or relative in Vienna International Airport:
According to EU Regulation 2015/1998, the issuance of a visitor airport ID card has to be based on legitimate reasons. An application for any visitor airport ID card has to be filed with the airport ID card issuance office. An ID card of the visitor (passport, ID card, driver’s license etc.) needs to be deposited.
On UIA flights operated to USA, the unaccompanied minor service is performed only up to New York airport (JFK). Relatives/guardians must meet the child at JFK irrespective of the final destination. Even if interline agreement exists, UIA does not provide the unaccompanied minor transfer to another carrier.
Age of UIA passengers who require a mandatory UM service
|UIA flights||Passenger's age|
|Domestic across Ukraine||Under 14 years|
|International flights||Under 16 years|
|Domestic + international||Under 16 years|
Unaccompanied Minors services fees
(one-way trip for one child*)
|Flight||Online price (CAD)||Airport price (CAD)|
|Domestic direct flights (zone 1)||55 CAD||55 CAD|
|Domestic flights with transfer (zone 1)||70 CAD||70 CAD|
|Medium-haul direct scheduled flights from/to Ukraine (zones 2 and 2a)
*exception: direct flights London-Kyiv or Kyiv-London
|95 CAD||95 CAD|
|Direct scheduled flights London-Kyiv or Kyiv-London (zone 2)||110 CAD||110 CAD|
|Domestic + medium-haul scheduled flights with transfer through UA (zones 2 and 2a)||125 CAD||125 CAD|
|Medium-haul scheduled international flights with transfer through Ukraine (zones 2 and 2a)||155 CAD||155 CAD|
|Direct scheduled long-haul flights (zone 3)||140 CAD||140 CAD|
|Domestic + long-haul scheduled flights with transfer through Ukraine (zone 3)||155 CAD||155 CAD|
|Medium-haul + long-haul scheduled flights with transfer through Ukraine (zone 3)||170 CAD||170 CAD|
|Long-haul + long-haul scheduled flights with transfer through Ukraine (zone 3)||230 CAD||230 CAD|
|Code-share flights with other carriers||As per operating carrier's rules|
BONUS: Unaccompanied Minors service for two children travelling on UIA international connecting flights outside Ukraine via Kyiv is paid according to the fee for one child. This rule only applies if both children have one joint booking.
Definitions of zones:
Zone 1: All domestic flights within Ukraine.
- Europe (except Ukraine),
- European part of Russia, part of Russia located in Asia, including Siberia, with the exception of the Far East;
- Central Asia: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan;
- Middle East: Egypt, Libya, Jordan, Oman, Lebanon, United Arab Emirates, Bahrain, Saudi Arabia, Syria, Iraq, Iran, Afghanistan, Pakistan, Yemen, Qatar, Turkey, Azerbaijan, Armenia, Georgia;
- North Africa: Algeria, Morocco, Tunisia.
Zone 2a: Israel
Zone 3: The rest of the world.
Terms of refund for unused Unaccompanied Minor service on passenger’s / payer’s request*:
- Prior to departure of the flight indicated on the ticket for which you purchased the service – you will be eligible to apply for a refund for purchased service or rearrange it to a different flight (if UIA has such a possibility) at the place where you purchased this service. If the service was ordered and paid for via the UIA website, the passenger/payer* must send a request to the e-mail address from which the passenger/payer* received a confirmation of the order, or request a refund via the UIA Customer Support Center.
- After departure of the flight indicated on the ticket for which you purchased the service, but did not use it:
- you can submit your refund application online via the feedback form;
- you may rearrange this service for another flight (if UIA has such a possibility) via the UIA Customer Support Center.
* PLEASE NOTE: We make a refund to the person stated on the receipt confirming the payment for the corresponding service, or to the bank account from which the payment for the service was made. If there is no information about the payer for the service, the passenger receives a refund upon his/her application.
UIA will make a refund based on the service payment receipt and ID documents.
UIA reserves the right to refuse a refund if the passenger submits a refund application upon expiry of 12 months after the service payment receipt was issued.
UIA offers transportation of children groups on all its flights.
Each group of 30 children must always be escorted by at least one adult person aged 18 or over.
If you plan to transport a group of children, you have to present the list of children in such a group including the names of all escorting adults with the leader status, as well as each child's birth date.
This list must be presented at the check-in desk and at immigration controls.
In addition, the group list must be sent to the UIA Passenger Service Department prior to flight check-in at firstname.lastname@example.org.
Is your child between the ages of 5 and 16 years and travelling in a different travel (cabin) class onboard the aircraft than you as a parent or accompanying adult? In that case, our Unaccompanied Minor service is mandatory for the child.
Detailed information about Unaccompanied Minor service can be found here.
Please note: Children who at the time of departure of the flight are less than 5 years old cannot travel separately from accompanying adult in another travel class aboard the aircraft.
We offer children a selection of delicious and nutritious meals. Сlick here to view the child menu and order the meals.
Important: Child meals are available for pre-order on UIA international flights only.
We are happy to welcome children on board our aircraft and do our best to make their travel with UIA as comfortable as possible.
Please note. Service limitations may apply on flights with UIA's partner airlines. For more information please contact the ticket office where you purchased your ticket. You can also get information at UIA Customer Support Center.