Paid seat selection is available to passengers on both segments of the UIA’s charter flights.
Seat selection is not available to deportees and persons under police escort, and persons who accompany them, as well as to passengers who were denied entry to a country of destination.
Seat selection in the 1-st row is not available to:
- Children under 16 years of age travelling unaccompanied by adults;
- Passengers with children under 2 years of age;
- Passengers with disabilities who require a wheelchair;
- Passengers travelling with pets in the cabin.
Conditions of seat selection in an emergency row:
- Seats in an emergency row are located near an emergency exit;
- In exceptional cases, a passenger occupying a seat in an emergency row may be asked to assist in opening the emergency exit door. Therefore, such a passenger has to meet the following criteria: to be at least 16 years of age and in good physical shape, i.e. the passenger's physical condition allows him to assist other people in the event of an evacuation and will not result in injuries or damage to his health, to be able to understand printed or verbal instructions in Ukrainian or English. The passenger must be able and willing to assist in case of evacuation. Passengers who have chosen the seats in an emergency row, will be checked for compliance with the above-mentioned criteria.
For safety reasons, the seat selection in an emergency row is not available to the following categories of passengers:
- Passengers with children under 16 years of age;
- Children under 16 years of age travelling unaccompanied by adults;
- Passengers who have purchased an extra seat, in particular, for carrying hand baggage / musical instrument etc;
- pregnant women;
- passengers with disabilities;
- passengers travelling with pets in the cabin;
- passengers whose physical parameters do not allow them to fit in one passenger seat on board the aircraft, to fasten a seat belt due to its insufficient length, or to lower the armrests of their seats.
NOTE: UIA has the right to determine a compliance of a passenger with the criteria which allow occupying a seat in an emergency row. If a passenger does not meet these criteria, he/she will be offered an alternative seat from among those available at the time of the proposal. In this case, the payment made by the passenger for a seat selection in an emergency row is non-refundable.
If after the seat selection in an emergency row, the circumstances change in such a way that the passenger cannot occupy the chosen seat for security reasons, the passenger should contact the UIA Customer Support Center no later than 24 hours before the scheduled departure time to receive a refund. Otherwise, the passenger will not be entitled to a refund.