Refund of the cost of tickets in the case of a visa refusal

If your entry visa is refused, UIA will refund the cost of your unused tickets*. The refund guarantee applies:

  • To all UIA flights to the destinations where entry visas are required;
  • If you return your unused ticket no later than 72 hours prior to departure (for flights from Azerbaijan, Kazakhstan, Armenia – no later than 24 hours before scheduled flight departure);
  • If the route (destination country) in your ticket matches the country whose embassy refused your visa;
  • If you provide an official refusal confirmation, including a receipt of payment of the consular fee.

* Service fees are non-refundable. The refund guarantee does not apply to low cost price tickets.

Passengers may be denied a full refund of the ticket cost if their actions or inactions caused visa refusal, in particular, but not exclusively: the documents have been completed incorrectly; the documents did not meet the consular office requirements regarding their form, quantity, quality; failure to pay the consular fee; if the applicant failed to attend an interview without valid reason, etc.

Passenger will be entitled to a refund of the ticket cost if a visa was refused despite having met all the requirements of the consular service. Meaning that the refusal to grant a visa was due to reasons beyond the passenger’s control.

Send your ticket cancellation and refund request to our Contact Center.