Pre-ordered meal

Order in advance favorite dishes from the unique menu from the chef! Enjoy the extended range of dishes and top-notch services on board, earn extra miles Panorama Club. Passengers who have already booked tickets can order additional services by themselves via Manage My Bookings.

Order sets "Continental", "Around the World", and "Italian" online and save 10%. The offer is valid from 01.12.2018 to 31.12.2018 only on the UIA website. Promotional price: €8.99.

Breakfasts

Salads

Main courses

Child meals

Special meals

Exclusively for UIA passengers from Sky Food Services company.
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Pre-ordered Meal Menu

Free special meals

Buy on Board menu on UIA flights

Enjoy our in-flight Buy on Board menu – order what you like: snacks, panini, soft or alcoholic drinks, tea or coffee. This menu is available in Economy class on all UIA scheduled (PS001-999) and charter flights, with the exception of our domestic flights across Ukraine.

check out our updated menu

buy on board

If you wish to order hot lunches, salads, children's, special meals, select from our Pre-ordered Meal menu place your order and pay at least 36 hours before departure.

Complimentary in-flight meals are available:

  • in all service classes on the following UIA flights: Kiev ↔ Astana, Almaty, Bangkok, Beijing, Colombo, New York, Delhi, Toronto (the Buy on Board menu on these routes only includes drinks and snacks from our Snack Bar); In Economy Class on UIA flights Kiev ↔ Amman, Tehran we offer panini with chicken or mozzarella;
  • in Business class on all UIA flights operated under the PS-code.

TERMS AND CONDITIONS

  • Paid meals can be pre-ordered in Economy, Premium Economy and Business Class on UIA scheduled flights (operated under the PS001-999 codes) and charter flights.
  • Pre-ordered Meal service is not available on UIA flights to Kiev from Bangkok (PS272), Beijing (PS288), Colombo (PS388), Delhi (PS392), New York (PS232) and Toronto (PS242).
  • Meals are offered for free on UIA flights between Kiev and Almaty, Astana, Delhi, New York, Beijing, Bangkok, Colombo and Toronto.
  • Paid pre-ordered Meal service is available on UIA flights Kiev – Almaty, Astana, Bangkok, Beijing, Colombo, Delhi, New York and Toronto in addition to free meals.
  • In Economy Class on UIA flights Kiev ↔ Amman, Tehran we offer free panini with chicken or mozzarella (starting 15 Jan 2019 - paid meals).
  • We offer complimentary meals in Business Class on all our flights.
  • Salads and panini can be pre-ordered on UIA flights within Ukraine.
  • Pre-ordered Meal is not available if your ticket has been purchased via partner airline and the flight number is different from UIA codes (PS001-999). For more information and for any other questions, please, contact the ticket office where you purchased your ticket. You can also get information in UIA Contact Center using an online form.
  • On UIA regular and charter flights you need to order and pay for Pre-ordered Meal service:
    • No later than 24 hours before your scheduled departure time as indicated on the ticket for flights departing from Kiev (except for the kosher menu);
    • No later than 36 hours prior to the flight departure time indicated on the ticket for flights with departure from any city other than Kiev, and/or when ordering the kosher menu.
  • Please keep your printed payment confirmation to present it on board.
  • On UIA charter flights, you can pre-order and pay for meals on the UIA website or at a travel agency.
  • When choosing and purchasing meals in advance, the passenger consents that the pre-ordered meals he/she will be provided with may look different from the visually displayed and described on the website, and ingredients may be replaced with equivalent ones without any prior notice to the passenger.
  • Passengers having food allergies must assume responsibility for the risk. We will not assume any liability for allergic reactions to the food consumed or contacted on board.
  • Until the passenger effects payment for pre-ordered meals, UIA reserves a right to change the terms of the pre-ordered meal service, including the cost and selection of meals at any time unilaterally, without any prior notice to the passenger.

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Terms of unused service refund

In order to get a refund of the purchased pre-ordered meals or rearrange the order for another flight (if UIA has such a possibility), the passenger/payer* must apply to the place where the service was purchased:

  • No later than 24 hours before scheduled departure time as indicated on the ticket, if the order was made for flights departing from Kiev (except for the kosher menu);
  • No later than 36 hours prior to the flight departure time indicated on the ticket, if the order was made for flights departing from any city other than Kiev, and/or when ordering the kosher menu.
  • If the meals were pre-ordered and paid for via the UIA website, the passenger/payer* must send a relevant application within the above-stated period to the e-mail address from which the passenger/payer* received a confirmation of the order, or apply to the UIA Contact Center.
  • If the passenger/payer* applies for a refund of the purchased pre-ordered meals later than stipulated above, he/she will not be eligible to apply for a refund for pre-ordered and paid meals or rearrange the order for another flight, except as otherwise set forth below in the exception clause.

EXCEPTIONS: The passenger/payer* may get a refund of the purchased but not provided pre-ordered meals upon his/her refund application to the UIA Customer Relations Department after the flight/alternative flight departure in the following cases:

  • the passenger was not provided with the purchased pre-ordered meals through the fault of UIA on the flight indicated on the order or on an alternative flight if the flight indicated on the order was cancelled, changed, or delayed;
  • if the passenger was denied carriage through the fault of UIA.

In order to submit your refund application to the UIA Customer Relations Department, please fill out the feedback form on the UIA website, or send a request to [email protected]

* PLEASE NOTE: We issue a refund to the person stated on the receipt confirming the payment for the corresponding service, or to the bank account from which the payment for the service was made. If there is no information about the payer for the service, the refund will be issued to the passenger whose name is indicated in the order, upon his/her application.

UIA will issue a refund based on the service payment receipt and ID documents.

UIA reserves the right to refuse a refund if the passenger submits a refund application upon expiry of 12 months after the service payment receipt was issued.

You may rearrange your order for another flight (if UIA has such a possibility) via UIA Contact Center.

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Free Special Meals Menu

Passengers who require special food have a choice of the following meals on UIA flights: Kosher, Vegetarian, Meal containing no pork, Spicy India menu, Seafood (Business Class and Premium Economy Class), and meal for children from 2 to 10 years.

How to order special meals

Special meal is available for free provided advanced order on the following flights:

  • in Business class on all scheduled international flights;
  • in Premium Economy Class;
  • in Economy Class on flights: Kiev ↔ Astana, Almaty, Delhi, Bangkok, Beijing, Colombo, New York, Toronto.
  • in Economy Class on flights Kiev ↔ Amman, Tehran we offer panini.

Special meals on the flights listed above can be ordered at UIA cash desks or in UIA Contact Centre using an online form. Please note that the order can be placed or changed:

  • No later than 24 hours before your scheduled departure time as indicated on the ticket for flights departing from Kiev (except for the kosher menu);
  • No later than 36 hours prior to the flight departure time indicated on the ticket for the flight with departure from any city other than Kiev, and/or when ordering the kosher menu.

Special meals on other international flights can be selected and requested from our paid pre-order menu.

Meal for children from 2 to 10 years (CHML)
food

Flights from Ukraine or / the 1st meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: grilled chicken fillets with boiled rice and blanched vegetables.

Starter: chicken baked in herbs, fresh cucumber and dried apricots.

Dessert: vanilla muffins with raspberry, butter, and bread roll.

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Flights to Ukraine or / the 2nd meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: baked chicken fillets with pineapple, pasta, and corn.

Starter: baked turkey fillets, fresh cucumber, and carrot.

Dessert: Vienna pie (Cherry pie), butter, and bread roll.

Meal containing no pork (MOML)
food

Flights from Ukraine or / the 1st meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: beef chop with boiled wild rice and vegetable ratatouille.

Starter: beef balyk, marinated mushrooms and gherkins.

Dessert: cake with strawberries, butter, and bread roll.

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Flights to Ukraine or / the 2nd meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: beef roll, cucumber, tomato and Lolo Biondo salad.

Starter: baked turkey fillets, fresh cucumber, carrot, and Lolo Biondo salad.

Dessert: medovik (honey cake), butter, and bread roll.

Vegetarian meal (VGML)
food

Flights from Ukraine or / the 1st meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: rice with corn and peas, fried tomato, zucchini and blanched carrot.

Starter: fresh yellow pepper, cucumber, tomato, celery stalk, and parsley.

Dessert: orange fillet, kiwi, blue grapes, and bread roll.

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Flights to Ukraine or / the 2nd meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: vegetable ratatouille stewed with boiled potatoes and carrot.

Starter: boiled beet with dried plums, nuts, and dried apricot.

Dessert: cherry pie and bread roll.

Kosher meal (KSML)
food

Flights from Ukraine or / the 1st meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: marinated hake with rice and vegetables.

Starter: baked spiced chicken fillet.

Dessert: banana muffin and bread roll.

food

Flights to Ukraine or / the 2nd meal service on Kiev → Bangkok, Colombo, New York, Beijing flights

Main course: chicken "Paprik" with boiled potatoes with herbs and blanched peas.

Starter: herring, beetroot and onion.

Dessert: muffin with peach and bread roll.

Notes: Serving dishes on board can differ from pictures.

The menu described above varies from dishes served on flights from Bangkok, Colombo, New York, Beijing, and Business Class menu.