You can check the progress of your baggage enquiry using the online World Tracer system. To use this service, all you need is your 10-character reference number, (for example: KBPPS45329), which you would have received from the Baggage Services office along with the copy of your Passenger Irregularity Report.
To make a free call to the UIA Contact Center, use of microphone must be allowed in your browser. If, after clicking a “Call Us” button, a request for access to microphone appears - select “Allow”. If no request appear, check settings of your browser and make sure that access to microphone is allowed.
Please note! In case of network problems, check your Internet connection. A poor Internet connection can cause low-quality audio, delays and dropped calls.
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