Terms and conditions of seat selection on charter flights

Paid seat selection is available to passengers on both segments of the UIA’s charter flights.

Seat selection is not available to deportees and persons under police escort, and persons who accompany them, as well as to passengers who were denied entry to a country of destination.

Seat selection in the 1-st row is not available to:

  • Children under 16 years of age travelling unaccompanied by adults;
  • Passengers with disabilities who require a wheelchair;
  • Passengers travelling with pets in the cabin.

Conditions of seat selection in an emergency row:

  • Seats in an emergency row are located near an emergency exit;
  • In exceptional cases, a passenger occupying a seat in an emergency row may be asked to assist in opening the emergency exit door. Therefore, such a passenger has to meet the following criteria: to be at least 16 years of age and in good physical shape, i.e. the passenger's physical condition allows him to assist other people in the event of an evacuation and will not result in injuries or damage to his health, to be able to understand printed or verbal instructions in Ukrainian or English. The passenger must be able and willing to assist in case of evacuation. Passengers who have chosen the seats in an emergency row, will be checked for compliance with the above-mentioned criteria.

For safety reasons, the seat selection in an emergency row is not available to the following categories of passengers:

  • Passengers with children under 16 years of age;
  • Children under 16 years of age travelling unaccompanied by adults;
  • Passengers who have purchased an extra seat, in particular, for carrying hand baggage / musical instrument etc;
  • pregnant women;
  • passengers with disabilities;
  • passengers travelling with pets in the cabin;
  • passengers whose physical parameters do not allow them to fit in one passenger seat on board the aircraft, to fasten a seat belt due to its insufficient length, or to lower the armrests of their seats.

NOTE:  UIA has the right to determine a compliance of a passenger with the criteria which allow occupying a seat in an emergency row. If a passenger does not meet these criteria, he/she will be offered an alternative seat from among those available at the time of the proposal. In this case, the payment made by the passenger for a seat selection in an emergency row is non-refundable.

If after the seat selection in an emergency row, the circumstances change in such a way that the passenger cannot occupy the chosen seat for security reasons, the passenger should contact the UIA Contact Center no later than 24 hours before the scheduled departure time to receive a refund. Otherwise, the passenger will not be entitled to a refund.

How to select a seat

Passengers of a charter flight can select a seat no later than 24 hours before the scheduled departure time:

Seat selection is confirmed by a receipt sent to the passenger’s e-mail.

Seat selection fee may be refunded at the passenger's request in the following cases:

  • the passenger is not provided with the selected and paid seat through the fault of UIA or travel agent / travel operator;
  • if a passenger was unable to travel  due to his/her illness or an illness of the members of his/her family who are travelling with him/her, which prevents the passenger taking the flight or taking the selected seat, if a duly issued certificate from the healthcare institution is provided.

In other cases, the fee for the seat selection is not refunded, including the following cases:

  • the passenger has selected a seat that cannot be granted in accordance with these terms and conditions, including for safety reasons;
  • the passenger refused to take a selected seat, not through the fault of UIA or travel agent / travel operator;
  • the passenger has not taken the trip for reasons beyond the control of UIA, except for the cases indicated above;
  • the passenger was refused a transportation, not through the fault of UIA, including the cases provided in part 12.2 of UIA Passenger and Baggage Carriage RULES;
  • the passenger did not show up at check-in or at boarding the aircraft through his/her fault.

Refund rules and procedures:

  • As the payment was made by electronic transfer of funds (a bank card), the funds are returned to the card from which the payment was made.
  • Refunds are made on the basis of a receipt and identity documents.
  • Refunds are made to the account from which the payment was made.
  • Refunds are granted within 7 days after the passenger’s application (presenting the correspondent documents to a ticket office at the place of seat selection, receiving the passenger’s application for a refund by UIA). In case of impossibility to return money in the specified period, the refund is paid at other term as agreed with the passenger.
  • UIA has the right to refuse a refund if the passenger applies for it in more than 1 year after the date of the respective receipt was issued.