We value your feedback and welcome all your comments and suggestions regarding the quality of the UIA customer service.
We kindly ask you to share your opinions about your UIA travel experiences as it helps us improve the service we provide.
If you require a response regarding any issues you encountered during or after your journey, our team member will contact you as soon as possible.
Please note that we accept letters in English, Ukrainian and Russian languages.
The Customer Relations Department business hours (Ukrainian time, UTC +2) are:
Monday – Thursday: 09:00 am – 06:00 pm;
Friday: 09:00 am – 04:45 pm.
If your inquiry is about booking a flight with UIA or making changes to your reservation, please contact our booking help department or our Customer Support Center: Feedback form
Telephone: +38 044-581-50-50.
UIA official social media accounts: Facebook, Twitter.
With kind regards,
Customer Relations Department, Ukraine International Airlines
To make a free call to the UIA Contact Center, use of microphone must be allowed in your browser. If, after clicking a “Call Us” button, a request for access to microphone appears - select “Allow”. If no request appear, check settings of your browser and make sure that access to microphone is allowed.
Please note! In case of network problems, check your Internet connection. A poor Internet connection can cause low-quality audio, delays and dropped calls.
Subscribe to special offers
Be among the first to know about discounts and promotions on UIA flights!