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UIA Contact Center: We Can Do Anything and More!

Do you wish to book a flight to a destination not listed on UIA website or ask a question about our flights? Do you have special service requests or would like to book tickets regardless of the time of day or night? Welcome to UIA round-the-clock Contact Centre where we will do our best to meet your needs!

UIA Contact Center Basic Information

  • Open 24 hours, 7 days a week year round (except for January 1st).
  • Day telephone line works from 08.00 to 20.00, night line from 20.00 to 08.00.
  • Day Contact Center operators provide customer support in several languages: Ukrainian, English, Russian, and Spanish. Also, some operators speak Italian, French, and German.

UIA Call Center Key Services

  • Provide answers to any questions from our passengers regarding the services provided by UIA and the airline’s various departments.
  • Book and bill electronic tickets for scheduled flights operated by UIA as well as by partner airlines.
  • Ticketing and dealing with various payment methods: cash through our ticket offices, card payments (day operators only), and via bank transfer.
  • Provide services to Panorama Club Frequent Flyer program members: awards tickets booking, checking miles balance, redeeming miles for discounts, upgrades, and more.
  • Provide UIA Corporate Client services.
  • Notify passengers via phone, e-mail, or SMS of any flight changes such as delays or cancellations provided that tickets have been purchased directly from UIA.

UIA Contact Center Unique Services:

  • We offer every UIA customer an individual approach and do our best to satisfy any service-related needs and requests.
  • We book individual tickets for infants, children, take requests for unaccompanied minor service, reserve tickets for customers with special needs including wheelchair or stretchers passengers, book transportation of sporting equipment, music instruments, pets etc.
  • We offer a much broader flight booking geography: tickets not only to the destinations available on UIA official website, but also for flights operated by partner airlines to virtually every corner of the planet (Europe, Africa, the CIS, Middle East, Japan, China, India, Thailand, Malaysia, Vietnam, Maldives, Seychelles, Mauritius, Bali, Australia, Singapore, Indonesia, Canada, Cuba, the USA, Mexico, Chile, Argentina, Brazil etc.)
  • We sell open-date and open-jaw flights (the latter meaning the final destination is not the same as the original departure city. For instance, if you fly from Kiev to Berlin but return to Kiev from Frankfurt).
  • We offer combined tickets to Germany: a flight with UIA + a Deutsche Bahn train ticket for further travel across Germany.

UIA Contact Center Contact Information:
Phone: +38 044 581 5050 (landline in Kyiv, Ukraine).
Cellular phone calls within Ukraine: 566.
Phone calls from beyond Ukraine: Contacts for different countries are available online on their respective pages at   
E-mail: [email protected]