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PASSENGER TICKET AND BAGGAGE CHECK
Ukraine International Airlines
Air carriage on international and domestic flights is performed under this Agreement, the “Rules for air carriage of passengers and baggage” and the “General conditions of carriage for passengers and baggage” established by the International Air Transport Association (IATA).
CHECK-IN TIME AND PROCEDURE FOR FLIGHT ABORT
A passenger shall arrive for check-in no later than two hours prior to the flight departure.
Passengers check-in ends no later than 40 minutes before the scheduled flight departure time specified on the ticket. Due to airport procedures and/or rules of the carrier/carriers, check-in time limit may be extended. For more information, please contact the representative office of the carrier.
A passenger who fails to complete the check-in process by the check-in deadline may be refused carriage.
Checking of passenger’s travel documents (passports, visas, tickets, certificates, insurance policies and other authorizations) and necessary travel funds is performed at the airport check-in desks.
“Carriage” – a transportation of passengers and baggage on aircraft performed in accordance with the terms of this Carriage Agreement, in which, as agreed by the parties, the point of departure and destination do not depend on whether there was a stopover of carriage or handling in the points located either in two different countries, or in one country, or the agreed stopover was scheduled in another country. The term “carriage” also means the transportation of passengers and/or baggage on aircraft between two points located in Ukraine.
The Montreal Convention (Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on May 28, 1999), or the Warsaw Convention (Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on October 12, 1929), or this Convention as amended by the Chapter 1 of the Hague Protocol (signed on September 28, 1955 at Hague) shall apply to this carriage.
Ability and completeness of application of each of these instruments is determined by the carrier, depending on the circumstances of transportation.
TERMS OF THE AIR CARRIAGE AGREEMENT
1. Terms used in this Agreement shall have the following meaning:
“ticket” - a passenger ticket and baggage check, including an electronic ticket or itinerary/receipt of payment of an electronic ticket, which include these terms of the Air Carriage Agreement;
“carrier” - all airlines that carry or undertake to carry a passenger and their baggage hereunder, or provide other services relating to such carriage;
“electronic ticket” - an electronic document that includes itinerary/receipt and electronic coupon, and, if applicable, boarding pass issued by or on behalf of the carrier.
2. The carriage to be performed hereunder shall be applied the limits of liability established by the Montreal Convention 1999, the Warsaw Convention 1929, and the Rules of the carrier. The specified Conventions and the Rules limit the carrier's liability for death or personal injury to a passenger, or for any loss or damage to baggage or for delay in carriage.
See also: “Notice to a passenger of liability limitations”, “Notice of baggage liability limitations” and “Notice of delay liability limitations”.
3. The carriage to be performed hereunder and other services provided by each carrier are subject to: provisions specified in this ticket, applicable tariffs, conditions of carriage and applicable rules (which can be found in any office or agency of the carrier).
4. The carrier's name on the ticket may be abbreviated. Full name of the carrier and its abbreviation are provided in the rules, flight schedules, tariffs or conditions of carriage.
Location of the carrier is indicated on the ticket.
Address of the carrier’s representative office - airport of departure is indicated on the ticket across from the first abbreviated name of the carrier.
En-route stopovers are considered the points previously approved by the carrier and listed on the ticket as temporary stopping places on a passenger’s route.
The carriage to be performed hereunder by several successive carriers, subject to an issued complete ticket on condition of one-time booking, is considered as a single carriage.
5. The carrier which issues a ticket for carriage on airways (routes) of another carrier acts as its agent.
6. Each exclusion or limitation of liability of the carrier is applicable to agents, officers and representatives of the carrier and each person whose aircraft is used for transportation by an airline and agents, officers or representatives of such person.
7. Checked baggage shall be received by a bearer of a tear-off coupon of the baggage identification tag. In case of faulty baggage transportation (damage, partial loss, loss) an appropriate act, under which the carrier is presented a complaint in writing, shall be executed. The claim must be presented to the carrier immediately, but at the latest, within seven days of receiving the checked baggage. In case of delay to checked baggage delivery, complaints must be made in writing within 21 calendar days of the baggage receipt.
8. A ticket issued at normal fare is valid for transportation and for refund of amounts paid within one year. If the ticket is not used, i.e. valid from the date of its issuance, or if a part of the ticket is used, i.e. the ticket is valid from the date of commencement of carriage.
A ticket issued at special fare is valid for transportation and for refund of amounts paid prior to the date specified in the ticket, and under conditions established by the Carrier's fare rules.
9. The carrier has the right to delay or cancel a flight both for commercial reasons and for reasons that do not depend on it. In the event of an emergency the carrier may, without notice to a passenger, cancel or delay a flight or cancel previously confirmed reservations. In other cases, the carrier or its sales agent shall notify a passenger of cancellation or delay of a flight no later than twelve hours before the time of flight departure specified on the ticket.
10. The carrier commits to take all measures necessary to avoid delay in carrying passengers and baggage and perform the carriage within a reasonable time. Time of flight departure and type of aircraft specified on the ticket and in the flight schedule or other published flight schedules are not guaranteed and not required by this Carriage Agreement. The carrier has the right to change the time of flight departure, and shall timely inform a passenger thereof. If necessary, the carrier may without notice transfer a passenger to another carrier, replace an aircraft, change or cancel stopovers in the points shown on the ticket. Flight schedule may be changed without notice to passengers. The carrier is not responsible for connecting flights that are not listed on the ticket of a passenger.
11. A passenger shall comply with the requirements of the state authorities related to their travel, present exit, entry and other required documents and arrive at the airport to the point of check-in for flight within the period specified on the ticket or established by the carrier. If such period is not specified, then within the period required for a passenger to undergo all airport formalities prior to the flight.
12. None of the employees, agents or representatives of the carrier has the right to modify or cancel any provision of this Carriage Agreement.
NOTICE TO A PASSENGER OF LIABILITY LIMITATIONS
The carrier’s liability for carriage to be performed hereunder is governed by the relevant provisions of the international agreements, known as the Montreal Convention 1999 and the Warsaw Convention 1929, which can be applied to a part of the carriage or the whole carriage, including any of its stations, which is entirely within the country of departure or destination.
Liability of the carriers which are parties to these international agreements, in case of causing death or injury to passengers, is limited to a size, which may not exceed:
- under the standards of the Montreal Convention 1999, the amount of 113,100 SDRs (special drawing rights);
- under the standards of the Warsaw Convention 1929, the amount of 20,000 USD per passenger.
The list of the carriers of the countries-participants of the mentioned international agreements is referred to at all ticket offices of such carriers, which a passenger can read.
Additional compensatory provision can be made by a passenger through their life and health insurance with an insurance company before the travel. Additional insurance does not change the limits of the carrier’s liability established by the standards of the Montreal Convention 1999, the Warsaw Convention 1929, or other special law, which determines the carrier’s liability.
For further information please contact the carrier or your insurance company.
NOTICE OF BAGGAGE LIABILITY LIMITATIONS
For the faulty baggage the carrier bears only limited and actual property liability. The declared value of baggage does not apply to certain goods. The carrier is not responsible for the brittle, fragile items, breakable or perishable items, money, keys, jewellery, electronic equipment, photo-video equipment, glasses, articles made of precious metals and silver, technical documents, bonds, valuables, medicines, passports and other identification documents, and samples enclosed in checked baggage. A passenger is recommended to carry these items in hand luggage.
The carrier's liability in case of destruction, loss, partial loss or damage to baggage is limited, unless a passenger made a special declaration of interest in delivery and paid an additional fee at the time of transfer of the checked baggage to the carrier. In this case, the carrier shall pay an amount not exceeding the declared amount, unless it proves that this amount exceeds the actual interest of a passenger in delivery of baggage (cargo).
According to the standards of the Montreal Convention 1999 the carrier’s liability for baggage is limited to the amount of 1,131 SDRs (special drawing rights) per each passenger specified in the baggage label.
According to the standards of the Warsaw Convention 1929 the carrier’s liability for baggage is limited to the amount of 20 USD per kilo (9.07 US dollars per pound) for checked baggage, and of 400 USD per passenger for unchecked baggage. For more information, please contact the carrier.
NOTICE OF DELAY LIABILITY LIMITATIONS
1. The carrier's liability for delay of a passenger arises in case of delay/arrival of an aircraft for over a reasonable time (five hours for scheduled flights, twelve hours for charter flights).
In case of damage caused by delay in the carriage of a passenger, referred to in the Warsaw Convention 1929, the carrier’s liability for each passenger is limited to the actual material losses amounting to 100 USD.
In case of damage caused by delay in the carriage of a passenger, referred to in the Montreal Convention 1999, the carrier’s liability for each passenger is limited to the actual material losses amounting to 4,694 SDRs.
2. The carrier's liability for delay of baggage arises in case of its failure to arrive at destination point specified in the baggage label together with a passenger.
In case of delay in baggage transportation referred to in the Warsaw Convention 1929, the carrier’s liability for each passenger specified in the baggage label is limited to the actual material losses amounting to 50 USD.
In case of delay in baggage transportation referred to in the Montreal Convention 1999, the carrier’s liability for each passenger who checked the baggage is limited to the actual material losses amounting to 1,131 SDRs.
These restrictions do not apply if a passenger made a special declaration of interest in delivery and paid an additional fee at the time of transfer of the checked baggage to the carrier. In this case, the carrier shall pay an amount not exceeding the declared amount, unless it proves that this amount exceeds the actual interest of a passenger in delivery.
NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES
The cost of passenger ticket is made up of fare, duties and taxes of the carrier, and fees and taxes of an airport.
Also the ticket price includes fees, taxes and duties established by state authorities of the country of destination and transit related to air carriage. The amount of these fees is included in the overall cost of the ticket or shown separately in the “tax” field of the ticket. If the value of the ticket purchased does not include taxes and fees, you will have to pay them before leaving.
The carrier, at its discretion and in accordance with the General Transportation Rules, may deny boarding, cancel seat reservation or remove from the cabin in a point of en-route stopover:
- passengers who do not comply with the passport, visa, quarantine and customs requirements of the countries of departure, destination and transit;
- passengers who do not have a valid ticket or other supporting documents for their further transfer journey;
- passenger whose carrying by air poses a threat or risk to them and/or other passengers or property;
- passengers who show visible signs of disease and those who cause distress to other passengers with their appearance, behaviour or need for special care for them;
- passengers who need personal care during the flight, if they have no relevant accompanying persons;
- passengers who in appearance are under the influence of alcohol or drugs;
- passengers who fail to comply with instructions of the carrier with respect to flight safety;
- passengers who have not paid the applicable fees, taxes, surcharges or charges; and
- passengers who have committed other violations of laws, the IATA Rules and the Carrier’s Rules.
This paragraph provides for that only those passengers who have the required travel documents and money, a valid ticket with the date of departure and return not exceeding the validity term of visa, and whose state is corresponding to the above provisions may be accepted for carriage. The responsibility for registration and availability of all the documents necessary for travel is assigned to a passenger.
In case of denied boarding a passenger’s right envisages a refund for an unused ticket or part thereof in accordance with the Fare Rules of IATA and the carrier within one year from the date of issue of travel document (if the carriage was not performed on any of the phases) or from the date of the carriage on the first phase (unless otherwise specified in the applicable fare rules).
DENIED BAGGAGE CARRIAGE
The carrier may deny the carriage of the following items as baggage:
- items which can cause damage to aircraft, persons or their property on board the aircraft;
- items which carriage is forbidden by laws, rules and regulations of state authorities of any country, to, from or through territory of which the carriage is performed;
- items which due to their weight, size, nature may cause discomfort to other passengers and may put the flight safety in danger;
- animals, except for dogs, cats and other domestic pet animals and birds that are accepted for carriage subject to prior authorization of the carrier and compliance by passengers with certain conditions in accordance with the rules of such carriage.
ADDITIONAL PROVISION OF THE CARRIAGE AGREEMENT
The passenger may be assigned the liability for damage to the carrier that provided for by the requirements of the Annex No. 9 to the Chicago Convention 1944, the IATA General Regulations, the Carrier’s Rules and the regulations of the national legislation of any country of departure or destination.
For additional information, please visit the UIA website at www.flyUIA.com, “General Conditions of Carriage” section.
NORMS OF FREE CHECKED BAGGAGE ALLOWANCE
Passengers with a separate seat may be allowed carrying the following baggage free of charge per one person:
- in business class – 2 pieces of baggage, each weighing up to 23 kg and maximum sum of dimensions (total = length + width + height) up to 158 cm;
- in economy class – 1 piece of baggage weighing up to 23 kg and maximum sum of dimensions (total = length + width + height) up to 158 cm.
Passengers with a separate seat whose route includes transatlantic flight are allowed carrying the following baggage free of charge per one person:
- in business class – 2 pieces of baggage, each weighing up to 32 kg and maximum sum of dimensions (total = length + width + height) up to 158 cm;
- in economy class – 1 piece of baggage weighing up to 23 kg and maximum sum of dimensions (total = length + width + height) to 158 cm.
Infants (children under 2 years without a separate seat) are entitled to the following free checked baggage allowance per person: 1 piece of baggage weighing up to 10 kg and maximum sum of dimensions (total = length + width + height) up to 158 cm + 1 stroller/portable basket.
Passengers with a disability are additionally allowed to carry the following baggage free of charge per one person: 1 wheelchair, which the passenger is physically dependent upon.
Any excess baggage above the established norms for free checked baggage allowance shall be paid at the excess baggage rates established by the carrier.
NORMS OF FREE HAND LUGGAGE ALLOWANCE
Each passenger can take in the cabin of the aircraft under their responsibility one piece of hand luggage with maximum dimensions (total = length + width + height) up to 115 cm (45 inches), and weighing:
- in business class up to 12 kg;
- in economy class up to 7 kg.
Above the established norm of free luggage allowance, a passenger is allowed to take the following items in the cabin of the aircraft: portfolio for documents (papers), plastic bag, a bouquet of flowers, camcorder, laptop computer, camera, handbag or a folder for papers with printed publications to read during the flight, nutrition for children and travel cradle, umbrella or walking stick, coat or cloak, 1 pair of crutches, 1 small musical instrument (guitar, violin, flute, etc.).
Portfolio for documents (papers), plastic bag, a bouquet of flowers;
Camcorder, laptop computer, camera;
Handbag or a folder for papers with printed publications to read during the flight;
Nutrition for children and travel cradle;
Umbrella or walking stick, coat or cloak;
1 pair of crutches.
Note: hand luggage shall not contain sharp and cutting objects, knives, scissors, needles, and other similar dangerous things.
On UIA code-share flights operated in partnership with other carriers, as well as on routes performed by more than one carrier, the standards for baggage carriage and the rules for excess baggage charges of another carrier may apply.
In any case, the standards for free carriage of baggage stated on the ticket shall be taken into consideration.
For more information please contact the UIA Call Center at:
[email protected]; +38 (044) 581 50 50.
DANGEROUS ITEMS AND SUBSTANCES
It is prohibited to carry both as hand luggage and baggage the following dangerous items and substances: compressed gases – flammable, non-flammable and poisonous, household gas, butane, oxygen, propane, charged aqualung cylinders; corrosives - acids, alkalis, batteries, mercury and devices that contain mercury; explosives – ordnance, munitions, fireworks, flares; flammable liquids and solids – liquids for lighters and heating, radioactive materials; portfolios and cases with installed alarm devices; oxidizing agents – bleach, peroxides; poisons – arsenic, cyanide substances, insecticides, herbicides; infectious substances – bacteria, virus cultures; and other dangerous items and substances – magnetized materials, aggressive and irritating materials.
- CORROSIVES: acids, alkalis wet cell batteries.
- FLAMMABLE LIQUIDS and SOLIDS: lighter or heater fuels, paint, all matches and fare lighters.
- OXIDISING MATERIALS and ORGANIC PEROXIDES
- RADIOACTIVE MATERIALS
- INFECTIOUS SUBSTANCES: bacteria, live virus materials.
- MAGNETISED MATERIALS
- COMPRESSED GASES: deeply refrigerated, flammable, non flammable and poisonous butane, oxygen, propane, aqualung cylinders.
- EXPLOSIVES: fireworks, flares munitions, pistol caps.
- POISONS: insecticides, weed killers, arsenic, cyanides.
- TOXIC SUBSTANCES: bleaching powder, peroxides.
It is permitted to carry as hand luggage and check-in baggage: medicines, including alcohol-based medicines, and toiletries in limited quantities necessary for a passenger’s personal use during travel.
Carriage of small arms, small equipment and dry ice is allowed in limited quantities and under certain conditions.
Carriage of firearms in the aircraft cabin is strictly prohibited.
For more details please visit the website of UIA at www.flyuia.com; Section: Information and Services – UIA Standards.
UIA Call Center: [email protected]; +38 (044) 581 50 50.