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UIA refunds the cost of tickets
in the case of a visa refusal

If your entry visa is refused, UIA will refund the cost of your unused tickets*. The refund guarantee applies:

  • To all UIA flights to the destinations where entry visas are required;
  • If you return your unused ticket no later than 72 hours prior to departure;
  • If the route (destination country) in your ticket matches the country whose embassy refused your visa;
  • If you provide an official refusal confirmation.

* Service fees are non-refundable.

Send your ticket cancellation and refund request to our Contact Center.