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Lost or Damaged Baggage

Finding lost baggage

Claiming for lost / delayed baggage

Missing or damaged baggage content

Consideration of claims

  • According to current regulations, the airline must consider the claim and notify the claimant about its satisfaction or rejection within three months from the date of its receipt, if transportation was performed by one airline. If several air carriers provided air transportation, the term of the claim consideration may take to up to six months.
  • We do our best to reduce the time it takes to process an application.
  • More information can be found in Passenger and Baggage Carriage Rules.