Lost or Damaged Baggage
Finding lost baggage
If your baggage does not arrive at your destination, please contact the airport Baggage service office (LOST&FOUND / Passenger Service) immediately before you go through Customs.
At Baggage service office you will be asked to complete the Property Irregularity Report (PIR). This report must be issued on arrival day before you go through Customs. At Baggage service office you will get a copy of your PIR, information about terms and conditions of baggage tracing, contact details and a 10-character reference number (for example: ATLXS13166). Please use this code for checking your request status through the World Tracer baggage tracking system.
If for some reason it is not possible to contact the Baggage service office, please contact the UIA representative at the airport in order to draw up the Property Irregularity Report.
PIR completed after you go through Customs is not effective and not accepted by UIA as an evidence of a property damage.
If your luggage is not found within 3 days, please make a list of your lost stuff (amount, description, manufacturers, date of purchase, price) and send it to Baggage service office. Please indicate your PIR number in the subject line of your message.
As soon as your luggage is found we will contact you and give you information about delivery.
LOST&FOUND contacts at Kiev Boryspil International Airport:
Phone number: +38(050)398-00-10, +38(050)398-00-11 (00:00-17:00, 21:00-23:59 local time),
For checking your request status in baggage tracking system World Tracer: follow the link.
Claiming for lost / delayed baggage
Claims for lost baggage can be accepted in case if the luggage was not found within 21 days. The deadline for written lost baggage compensation claims is two years from the date of the flight.
In case of delayed baggage a written claim shall be made no later than 21 days from the date of the baggage delivery to the passenger.
All necessary documents that confirm the passenger's right to claim compensation and can reduce the time of application processing, must be attached to the claim (ticket or route/receipt, fiscal checks of paid services, payment receipt for excess baggage, baggage tags, Property Irregularity Report, references about delays and other documents that could help speed up the claim settlement).
If you wish to make your lost / delayed baggage claim either complete the claim form on our website or send it by email at Customerrelations@flyuia.com.
Missing or damaged baggage content
If you find damaged baggage or missing baggage content, please contact the Baggage service office (LOST & FOUND) immediately and complete the Damage and Pilferage Report (DPR) before you go through Customs.
The missing or damaged baggage content claim shall be filed no later than 7 days from the date of the baggage collecting. All necessary documents that confirm the passenger's right to claim compensation and can reduce the time of application processing, must be attached to the claim (ticket or route/receipt, fiscal checks of paid services, payment receipt for excess baggage, baggage tags, Damage and Pilferage Report and other documents that could help speed up the claim settlement).
Consideration of claims
According to current regulations the airline has the obligation to consider the claim and notify the claimant about its satisfaction or rejection within three months from the date of its receipt if transportation was performed by one airline. If several air carriers provided air transportation, the term of the claim consideration may be extended to up to six months.
In any case, we make our best to reduce the time of the application processing.