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UIA service fees

Various service fee levels apply to tickets for UIA international and domestic flights, as well as to some services.


For tickets purchased from the UIA ticket offices, partner offices and on the
UIA website →

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  • A service fee of 20 USD applies to each individual ticket on international flights when purchased from UIA ticket offices.
  • A service fee of 35 USD applies to each individual ticket on international flights and of 25 USD to domestic flights when purchased from UIA ticket offices at the airports in Ukraine.
  • UIA charges a service fee of 10 USD per ticket for international flights previously booked on flyUIA.com.
  • UIA sets different levels of fees for tickets purchased on the UIA official website, from 0 to 10 USD, depending on the route.
  • Group bookings for international flights: a service fee of 15 USD per ticket applies to groups of up to 50 passengers, and 10 USD per ticket applies to groups of up to 100 passengers. Group bookings for domestic flights: a service fee of 10 USD per ticket applies.
  • When booking tickets using the technology "Miles and cash", a service fee 5 USD per ticket applies on international flights, and no service fee applies to domestic flights.


For ticket changes made at UIA ticket offices, partner offices and via the UIA website →

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  • UIA sets a service fee of 25 USD per ticket for making changes to purchased individual tickets for both international and domestic flights. If changes are made less than 24 hours before departure of a new flight, a service fee of 35 USD per ticket applies.
  • UIA sets a service fee of 40 USD per ticket for making changes to individual tickets purchased for international flights at UIA's ticket offices at the airports in Ukraine. If changes are made less than 24 hours before departure of a new flight, service fee of 55 USD per ticket applies.
  • UIA sets a service fee of 30 USD per ticket for making changes to individual tickets purchased for domestic flights at UIA's ticket offices at the airports across Ukraine. If changes are made less than 24 hours before departure of a new flight, service fee of 40 USD per ticket applies.
  • If changes are made to Economy class tickets issued on the basis of certificates (departure date or route changes), a service fee of 10 USD applies.
  • UIA sets a service fee of 15 USD per ticket if changes are made to a purchased ticket for group bookings (departure date or route changes).
  • In case of an incorrect spelling of the first or last name, changes can be made to a ticket on a passenger’s request. Please note that we can only change some letters, not the whole name, first or last, and a service fee of 50 USD is charged. If changes are made to an infant's ticket (0 - up to 2 years old), a fee of 5 USD applies.
  • Changes to the last name can be made due to marriage, based on the marriage certificate. In this case, the passenger should pay a service fee of 50 USD.
  • Changes can be made to a ticket in a group booking if the first or last name changed, for a service fee of 15 USD.
  • An upgrade to Business class for miles accumulated on a passenger's Panorama Club membership card can be made upon his/her request with no service fee charged, regardless of the ticket purchase channel.


For requesting a refund for tickets purchased from the UIA ticket offices, partner offices or on flyUIA.com →

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  • If a passenger requests a refund for unused tickets purchased from the UIA ticket offices, a booking fee is non-refundable.
  • If a passenger requests a refund for unused tickets purchased on our official website flyUIA.com, a service fee is non-refundable.  An additional service fee of 10 USD applies.
  • In case of the necessity of an involuntary refund  for unused tickets purchased via the UIA website, due to extraordinary circumstances beyond the airline's control (element, strike, declared and unannounced war, threat of war, terrorist act, blockade, revolution, rebellion, insurrection, mass riots, sabotage, lightning, fire, storm, flood, earthquake, accumulation of snow or ice, bad weather conditions, explosion, emergency air traffic control situations, technical issues, unsettled international relations, international sanctions and other actions of states that prevent the parties of their obligations, etc.), a service fee shall not be refunded.


For issuing an official document containing passenger's personal data →

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  • An official document can be issued upon request and presentation of an identity document of a passenger or an authorized person (acting on by virtue of the power of attorney or other documents stipulated by applicable law), containing information on passenger's personal data, his/her any five flights with UIA and information on the cost of up to five purchased tickets, with a service fee of 15 USD to be paid. Such document is valid only if signed by UIA's authorized persons.
  • An official document can be issued upon request and presentation of an identity document of a passenger or an authorized person (acting on by virtue of the power of attorney or other documents stipulated by applicable law), containing information on passenger's personal data, his/her any six or more flights with UIA and the cost of six or more purchased tickets, with a service fee of 30 USD to be paid. Such document is valid only if signed by UIA's authorized persons.