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UIA service fees

Various service fee levels apply to tickets for UIA international and domestic flights, as well as to some services.


For tickets purchased from the UIA ticket offices, partner offices and on our official website →

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  • A service fee of 18 USD applies to international flights and of 5 USD to domestic flights per individual ticket when purchased from any UIA ticket office.
  • UIA charges a service fee of 10 USD per ticket for international flights previously booked on flyUIA.com.
  • UIA sets different levels of fees for tickets purchased on the UIA official website, from 0 to 10 USD, depending on the route.
  • A service fee from 0 to 35 USD per ticket or per groop PNR applies to groop bookings.
  • A service fee of 5 USD applies per ticket for international flights within our Personal discounts program, and no service fee is charged for tickets for domestic flights across Ukraine.


For ticket changes made at UIA ticket offices, partner offices and via our official website →

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  • UIA sets a service fee of 25 USD per ticket for making changes to purchased tickets for international flights, regardless of the form of payment. If changes are made less than 24 hours before departure, an additional service fee of 35 USD per ticket applies.
  • UIA sets a service fee of 10 USD per ticket for domestic flights for making changes to purchased tickets, regardless of the form of payment. If changes are made less than 24 hours before departure, service fee of 25 USD per ticket applies.
  • If changes are made to economy class tickets issued on the basis of certificates (departure date or route changes), a service fee of 10 USD applies.
  • UIA sets a service fee of 15 USD per ticket if changes are made to a purchased ticket for groop bookings (departure date or route changes).
  • Changes can be made to a ticket if the first or last name changed in a groop booking. A service fee of 15 USD applies.
  • Due to marriage, changes to the last name can be made on the basis of the marriage certificate. In this case, the passenger should pay the difference between paid fare and fare that is available at the moment of changes, as well as service fee of 50 USD.
  • In case of an incorrect spelling of the first or last name, changes can be made in a ticket on a passenger’s request. Please note that only some letters can be changed, not the whole name. In this case, the passenger should pay the difference between paid fare and fare that is available at the moment of changes, as well as service fee of 50 USD. In case of change made in a ticket of an infant (from 0 to 2 years old, a separate seat is not occupied), an additional fee of 5 USD will be charged.
  • An upgrade to Business class for miles accumulated on a passenger's Panorama Club membership card can be made upon his/her request with no service fee charged, regardless of the channel via which the tickets were purchased.


For requesting a refund for tickets purchased from the UIA ticket offices, partner offices or
on flyUIA.com →

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  • If a passenger requests a refund for unused tickets purchased from the UIA ticket offices, a booking fee is non-refundable.
  • If a passenger requests a refund for unused tickets purchased on our official website, flyUIA.com, a booking fee is non-refundable.  Such refund request is subject to an additional service fee of 10 USD.
  • If a passenger requests a refund for unused tickets purchased on flyUIA.com, to which a service fee has not been applied, an additional fee of 10 USD will be charged.
  • In case of force major and necessity of an involuntary refund for unused tickets a service fee remains non-refundable.


For issuing an official document containing passenger's personal data →

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An official document can be issued upon request and presentation of an identity document of a passenger or a person entitled to make such a request (acting on by virtue of the power of attorney or other documents according to the law), containing:

  • Information on passenger's personal data, his/her any five flights with UIA and the cost of up to five purchased tickets, with a service fee of 15 USD to be paid.
  • Information on passenger's personal data, his/her any six or more flights with UIA and the cost of six or more purchased tickets, with a service fee of 30 USD to be paid.

UIA issues such documents for each passenger individually.