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Conditions of Contract of Carriage are available here.

Passenger and Baggage Carriage

RULES*

issued by

Private Joint-Stock Company "Ukraine International Airlines" (UIA)

Grounds:

Air Code of Ukraine, Aviation Rules of Ukraine and current International legislation of Ukraine pertaining to arrangement of air carriage, handling of  passengers, baggage and cargo by the airline, ground handling entities, industry standards and regulations of such handling quality, as well as rights and obligations of parties to an air carriage agreement.

 

Article I. General provisions

1.1. These rules are designed with consideration of the following documents’ provisions:

- Montreal Convention (Convention for the Unification of Certain Rules for International Carriage by Air, 1999) and other current international legislation and rules pertaining to arrangement and operation of business associated with international and domestic air transportation at the place of operation;
- Legislation of Ukraine on air transport;
- General conditions of carriage / passenger and baggage, IATA. 

1.2. These rules aim to:           

- establish the general conditions of passenger and baggage carriage by flights operated by the airline with provision of the proper level of flight safety and quality of services, as well as principles and norms of the airline’s responsibility during arrangement and operation of air carriage of passengers and baggage, including services that are related to such carriage;
- ensure aviation security during air transportation of passengers and baggage in accordance with the Law of Ukraine On the State Program of Civil Aviation Security and other regulations developed by virtue of this Program.

1.3. If an international agreement of Ukraine, ratified by the Verkhovna Rada of Ukraine, has set rules other than those provided for herein, the rules of the international agreement of Ukraine shall apply.

Article II. Terms and definitions used in these Rules

 

CRS / GDS shall mean a computer reservations system/global distribution system which provides an information display of schedules, availability and airline fares, and by means of which reservation of air transport services is made.


Airline (air carrier) shall mean a business entity that provides services for carriage of passengers, baggage, cargo and mail by air transport on the basis of a license and an air operator certificate issued by the competent authority for civil aviation of Ukraine.

Airline (air carrier) that conducts activities shall mean an airline that performs or intends to fulfil a flight under a contract with a passenger or on behalf of another person, legal entity or natural person, has a contract with that passenger, transports or undertakes obligations to transport the passenger and his/her baggage pursuant to a ticket, as well as undertakes obligations to render all other services connected with such transportation, whether or not this legal entity or natural person is an "operating carrier" or "marketing carrier” (the terms “operating carrier" and "marketing carrier" are defined in Article XXV of the Rules).The term “air carrier” includes officers, representatives and contractors of the air carrier.

Handling agent shall mean a ground handling entity authorised by the airline to carry out operations on ground handling of passengers and baggage.

Sales agent shall mean a person carrying out activities on air transportation sale on instructions of an air carrier or a general agent under an agency agreement. Entities that render agent’s services on air transportation sale shall use computer reservations systems when selling air transportation.

Agency agreement shall mean an agreement between an airline and an agent determining the character and scope of an instruction, the extent of commission, the duration and conditions of termination.

Airport activities shall mean activities related to the implementation operating procedures of the ground handling of aircraft, passengers, crew, and transportation of baggage, mail and cargo.

Airport of destination shall mean an airport where, as specified in an air transportation agreement, the carriage of a passenger, baggage, cargo or mail shall end.

Airport of transfer shall mean an intermediate airport, specified in a traffic document, in which, pursuant to an air transportation agreement, a passenger changes flights or baggage (cargo) is loaded from one flight to another.

Property Irregularity Report (PIR) shall mean a document that is drawn up by an agent of a handling company of the respective airport in the presence of a passenger immediately after revealing any damage caused to the baggage carried by the aircraft of one or more consecutive air carries.

Damage Baggage Report (DBR) shall mean a document that is drawn up by an agent of a handling company in the presence or absence of a passenger for the purpose of stating the fact and describing the character of the damage caused to baggage.

Baggage (BAG) shall mean items, property and other personal possessions of a passenger that are transported on board an aircraft.

Checked baggage shall mean passengers’ baggage accepted by an air carrier under its responsibility for carriage and timely delivery to the point of destination, and for which the air carrier issues a baggage check and a baggage identification tag.

Excess baggage shall mean baggage which is in excess of the free baggage allowance determined by the air carrier.

Baggage identification tag shall mean a document issued by an air carrier for identification of checked baggage.

Baggage receipt shall mean that portion of a ticket, which ascertains that checked baggage was accepted for carriage.

Unchecked baggage (carry-on baggage) shall mean passenger’s baggage which is carried in the aircraft cabin under an air carrier's permit and under passenger's custody and shall have a special tag “Approved cabin baggage”.

Unaccompanied baggage shall mean baggage accepted by an air carrier for transportation on board an aircraft without an accompanying passenger and is checked with an airway bill.

Transfer baggage shall mean checked baggage of a transfer passenger, which is accepted for transportation from the point of departure to the point of destination, and reloaded at the transfer point.

"VІP" Tag (Very Important Person) shall mean an identification tag that is fixed to baggage in addition to a baggage identification tag for marking baggage of very important passengers.

 “RUSH” Tag (urgent transportation) shall mean an identification tag for re-dispatched baggage (unclaimed, mishandled baggage).

Booking (reservation) shall mean an advance booking of a seat on board an aircraft for a specific flight and date for carriage of a passenger or an advance booking of the volume and tonnage on board an aircraft for a specific flight and date for carriage of baggage, cargo and mail.

Exceptional conditions shall mean conditions under which carriage of passengers and baggage is not subject to regular operations and procedures of civil aircraft operation, including conditions under which carriage of peacekeeping contingents, carriage for liquidation of natural disasters or accidents consequences etc. is performed.

Denial of carriage shall mean an air carrier’s denial to admit a passenger or his/her baggage for a flight, regardless of his/her presence for boarding an aircraft, unless there are the following grounds for denying boarding: health and safety assurance, improper execution of documents required for transportation (passport, visa, ticket, means, permits, etc.).

Loss of baggage shall mean a fact of a non-delivery of baggage to the point of destination which is acknowledged by an air carrier after the period of search conducted by the air carrier expires or after 21 days since a passenger filed a statement regarding the missing baggage.

Group transportation shall mean carriage of a group of persons that have a common goal of travel. A minimum group of passengers shall comprise two people.

Deported persons shall mean persons who were legally allowed into the country by its authorities and later violated the national law, or who entered the country illegally and who were over time officially ordered to leave this country by the authorities.

Days shall mean calendar days, but not business days, when used in these Rules.

For the purpose of determining the validity period of transportation documentation, reports and other documents, as well as end date of transportation, statute on limitations on claims, counting starts from “12:00” a.m. of the day following the day when an event occurred or action was committed; remainder of time of this day is not taken into account. If expiry of the period indicted above is on a holiday or a day off, then the expiry of the period shall be the first business day following it.   

Charter agreement shall mean an agreement under which one party (charter) undertakes to grant the other party (charterer) for a fee full or partial capacity of one or several aircraft for one or more flights to transport passengers, baggage, cargo and mail.

Airport operator shall mean a legal entity being the holder of the aerodrome certificate and has a certificate entitling it to carry out activities of ground administration at the airport. An airport operator may also have other certificates and to carry out other types of airport activities.

Electronic ticket shall mean an electronic document, which includes the itinerary/receipt, issued by an air carrier or on behalf of an air carrier, electronic coupons and, if applicable, a boarding document.

Electronic coupon shall mean part of an electronic ticket used for carriage on the relevant flight, or any other replacement document held in the air carriers' database of computer reservations system.

Applicable laws shall mean laws, resolutions, regulations and orders, as well as other statutory instruments of any state that regulate performance of air carriage of passengers and baggage from the territory, to the territory and through the territory of which carriage of passengers and baggage is performed.

Dues (charged) shall mean a fee fixed by a state, airport or air carrier for provision of services associated with air transportation.

Mutilated ticket (flight coupon) shall mean a ticket or flight coupon which condition makes it impossible to identify or read information indicated on it.

Mixed transportation shall mean transportation that is carried out using various types of transport under a single transportation document involving air transport.

Stopover shall mean a previously agreed between an air carrier and a passenger temporary interruption of transportation at any point, except for departure and destination points.

Interline agreements (Interline) shall mean an agreement of mutual recognition of travel documents and relevant mutual settlement.

Ticket (passenger ticket and baggage receipt) shall mean a document, including an electronic document, issued by an air carrier (its agent) which contains conditions of a transportation agreement, notices, and flight and passenger coupons.

Compensation ticket shall mean a ticket issued by an air carrier using a valid voucher/certificate presented by a passenger and accepted by a ticket office in payment for carriage.

Air carrier code shall mean conditional alpha or alpha-numeric designation of an air carrier provided by IATA in accordance with the established procedure that is used to identify the air carrier in the CRS/GDS.

Codesharing agreement shall mean an agreement on sharing flights and codes by air carriers.

Commercial agreement shall mean any agreement between air carriers, except an agency agreement relating to the provision by them of joint services associated with air transportation of passengers and baggage.

Compensation for recourse shall mean compensation of costs at the expense of a third party.

Escorted person shall mean a person under investigation or convicted and to be transported. 

Client shall mean a person that uses air transport or intends to use it.


Itinerary/Receipt shall mean a document (documents) that is (are) part of an electronic ticket and contain(s) necessary data (reservation number, passenger's name and last name, itinerary, flight, date and time of transportation, fare and cost of a ticket, etc), notification and notices.


Method of orthodromic distance route shall mean a method in which the distance between two points on the surface of the globe is measured as the shortest distance in an arc of the great circle which plane passed through the Earth’s center.

Revenue proration method shall mean a method in which the total income of transportation from the point of departure to the point of destination is distributed to each segment of the route in accordance with the rules of calculation laid down in IATA Prorate Manual Passenger (PMP), Revenue Accounting Manual (RAM) and Resolutions Manual.

 
Point of departure shall mean a place specified in a ticket where carriage of a passenger and his/her baggage commences. 


Point of destination shall mean a place specified in a ticket where carriage of a passenger and his/her baggage is completed.


Montreal Convention shall mean the Convention for the Unification of Certain Rules for International Carriage by Air executed on 28.05.1999, Montreal

Extraordinary circumstances shall mean circumstances that lead to a long delay or cancellation of one or more flights, even if an air carrier has taken all reasonable measures to prevent delays or cancellation of flights. Extraordinary circumstances are, including, but not limited to, military operations, riots, sabotage, embargo, fire, floods or other natural disasters, explosions, acts or omissions of public authorities, strikes, technical obstacles arising from the rejection and failure of electricity supply system, telecommunication systems, communications equipment, software, etc. 


Miscellaneous charge order (MCO) shall mean a settlement strict accounting document used by an air carrier as a receipt when paying for services and dues.


The main and permanent residence shall mean fixed and permanent residence of a passenger at the time of the event. Nationality of the passenger is not a significant factor in determining permanent residence.

Check-in deadline shall mean the time of check-in termination after which passengers that failed to check-in timely are not accepted to travel on the corresponding flight.


Passenger shall mean a person who is carried on board an aircraft with the consent of an air carrier under a transportation agreement, except for crew members and additional specialists on board an aircraft, aircraft operator employees, authorised representatives of the relevant national regulatory body and persons accompanying cargo.


Passenger with reduced mobility (PRM) shall mean a passenger with reduced mobility of a physically handicapped person being a passenger whose mobility while using means of transport is reduced due to physical (sensory or musculo-skeletal, permanent or temporary) or mental disability, or due to any other reason, including, elderly age, whose condition requires relevant attendance and fitting his/her special need during passenger handling.

Transit passenger shall mean a passenger who pursuant to an international air transportation agreement is transported by the same flight on which he/she arrived to an intermediate airport.


Transfer passenger shall mean a passenger who pursuant to an international air transportation agreement arrives to the transfer point with one flight, and is then transported by another flight of the same or of a different air carrier.


Passenger category –DEPA shall mean a deported person accompanied by an authorised officer of the relevant authorities.


Passenger category –DEPU shall mean a deported person who is transported without accompanied escort. 


Passenger category –INAD shall mean persons who were denied entry to the country in question.


Passenger coupon (or passenger receipt) shall mean portion of a passenger paper ticket which is to be retained by the passenger after the transportation is completed and which is supplemented with notice concerning the conditions of the passenger transportation.


Confirmed reservation shall mean a reservation that was made in the automated reservations system and confirmed by an air carrier. It is indicated in a ticket (electronic ticket) with ‘’ОК’’.

Transportation by air shall mean carriage of passengers, baggage, cargo and mail performed by an aircraft on the basis of a corresponding air transportation agreement. Transportation is divided into two categories: international and domestic.

International transportation shall mean transportation where a departure point and destination point, regardless of whether an interruption in transportation or reloading took place or not, are located either on the territory of different countries, or on the territory of one country if a stop is planned on the territory of another country.

Domestic transportation shall mean  transportation of passengers and/or baggage on board an aircraft between points located on the territory of Ukraine.


Flight coupon shall mean a portion of a passenger ticket or, in case of an electronic ticket, an electronic coupon, where they indicate the corresponding points of destination and arrival between which the coupon is valid for transportation of passenger and baggage. 


Potentially dangerous passengers shall mean the category of passengers who are forced to be transported by air (escorted, deported), accompanied by authorised officers of the relevant authorities.


Damage shall mean physical or chemical changes due to which the value of baggage or cargo substantially decreased and/or that made it impossible or difficult to use it fir its intended purpose in the future.

Rules of the airline shall mean rules, instructions and technologies established by the airline which are used during air carriage of passengers, baggage and cargo, including fare rules, standards and guidelines for passenger and baggage handling, and the procedure for consideration of applications, complaints and claims of passengers.

Representative Office of the airline shall mean a division of the air carrier which is located in another residential place of Ukraine or on the territory of another state, where it represents its interests by virtue of the regulations on the representative office and a power of attorney of the airline.

Claim shall mean a written demand of an concerned person for compensation of damages (losses) resulting from domestic or international air transportation.

Flight with overbooking shall mean a flight where the number of passengers that have confirmed reservation and arrived for check-in before the expiry of the check-in deadline exceeds the number of seats available on the flight.

Scheduled transportation by air shall mean transportation by air during which all seats for transportation of passengers, baggage and cargo are available for general paid use, and the transportation is operated between the same points according to the published schedule, or between specified time intervals, or with a frequency that indicates the regularity of flights.

Scheduled flight shall mean a flight which is part of a series of flights involving transportation of passengers and cargo which are available for general paid use and are performed according to the officially approved schedule between the same two or more points, regardless of payload. Regular flights also include additional flights of this serried approved in the schedule which are performed by the same operator.

Charter flight shall mean a flight that is operated by a chartered aircraft under a charter agreement.

Advance Booking Charter flight or “non-customized group" (hereinafter ABC) shall mean a charter flight for the performance of which the whole capacity of the aircraft is chartered by one or more charters for the purpose of its resale to citizens on the conditions stipulated by the charter.

Inclusive tour charter flight (hereinafter - ІТС) shall mean a charter flight for the performance of which the whole capacity of the aircraft is chartered by one or more charters for the purpose of its resale to citizens where the cost of services consists of transportation cost in both directions, hotel accommodation and/or other ground handling.

Charter flight “customized group” shall mean a charter flight for the performance of which the whole capacity of the aircraft is chartered by one charter (without the right to resell the capacity to any third party) for the carriage of a group of persons.

Business Purpose Charter flight shall mean a charter flight for the performance of which the whole capacity of the aircraft is chartered by one natural or legal entity exclusively for their own needs (without the right to resell the capacity to any third party) for the purpose of transporting passengers and/or cargo, and shall not be distributed between other charters. In this case the number of passengers transported may not exceed 15 persons, and cargo may not exceed 2 tons.

Reasonable measures shall mean appropriate measures taken by an air carrier to prevent or minimise passenger damage.


Reasonable time shall mean a period of time, the reasonable limit of which regarding duration of a flight delay when a passenger (baggage) is transported by air amounts to: two hours or more - for all flights with a flying range up to 1,500 kilometers; three hours or more - for all flights with a flying rage from 1,500 to 3,500 kilometers; or four hours or more - for all other flights.

Segment of the route shall mean part of the transportation between two points, which is part of the full route and arranged on one flight coupon. 

Special Drawing Rights (SDRs) shall mean an estimated currency used by the International Monetary Fund (IMF) which is converted into a national currency at the official exchange rate published by the National bank of SDR value as of the appropriate date.


Special conditions shall mean the conditions of transportation of passengers and baggage that emerge due to discrepancies between provisions of these Rules and of the rules of another country, or if the rules of another country establish a lower level of the conditions of transportation than the one established by these Rules, or if another country requires observance of its rules and as a result implementation of the air transportation agreement is endangered.


Aviation operations entity shall mean natural persons and legal entities, regardless of ownership form, departmental affiliation, that carry out operation in the sphere of civil aviation.

Ground handling entity shall mean an aviation operations entity that renders ground handling services.

Entity providing agency services on sale of transportation by air shall mean a legal entity that operates the sale of transportation by air on behalf of an air carrier or a general agent under an agreement. Such entities shall be certified by a competent civil aviation authority with regard to compliance with the requirements of the Ukraine’s aviation rules. Entities providing agency services on sale of transportation by air shall use computer reservations system when selling transportation by air.

Fare shall mean an amount of payment for transportation by air and services related to such transportation, as well as such payment conditions, including remuneration and terms offered to entities providing agency services on sale of transportation by air, they shall be determined by an air carrier pursuant to its established procedure and published in a manner appropriate for users.

Fare regulations shall mean  fares and the application rules that are established and published by an air carrier. 

Normal fare shall mean an entirely flexible fare established for the business, premium and economy class of servicing which provides for the maximum flexibility regarding reservation of a seat, execution of a ticket, duration of a stop, stop-over, combination of fares, re-booking and change of the route, denied boarding, etc.

Validity term of such fare shall be 12 months.

Special fare shall mean a fare published by an air carrier that has certain limitation as far as its application is concerned.

Fare “No baggage” shall mean a fare published by an air carrier pursuant to a zero baggage allowance.


Travel operator (tour operator) shall mean a legal entity that organises and provides touristic products, consisting of rendering travel services and arranging transportation by air on an appropriated license.


Agreed stopping places shall mean the points defined on a ticket or shown in the schedule of an air carrier as planned stopping places on the route of transportation, excluding points of departure and destination.

Force majeure shall mean the force majeure circumstances, extraordinary and unforeseeable circumstances beyond the control of an air carrier and passenger, the consequences of which could not be avoided, even having used best efforts (act of God, strike, industrial disturbance, declared and undeclared war, threat of war, terrorist act, blockade, revolution, rebellion, insurrection, riots, sabotage, lightning, fire, storm, flood, earthquake, accumulation of snow or ice, bad weather conditions, explosion, emergencies in controlling air traffic, destruction or damage of an aircraft on the ground and deterioration of its performance characteristics, and other technical difficulties, unresolved international relations, international sanctions and other actions of governments due to which it is impossible to fulfil the obligations by the parties) that actually threaten or prevent safe flight, relieve parties to an agreement from liability for non-fulfilment of the obligations.


Charter transportation shall mean a non-scheduled transportation by air which is performed under a charter agreement pursuant to which the air carrier (charter) provides to another person (charterer) or charterers for a fee a determined number of seats or full capacity of an aircraft to perform one or more flights to transport passengers, baggage, cargo or mail specified by the charterer.

AVIH (Animal in hold) shall mean animals transported in the baggage hold of an aircraft as checked baggage or as cargo. 


РС – ВРС shall mean baggage piece concept. 


WС – BWC shall mean baggage weight concept. 


Free shall mean free of charge.


ІАТА shall mean the International Air Transport Association 


INF (Infant) shall mean a minor under 2 years of age.


MEDIF shall mean medical information form which is issued to a passenger with reduced mobility by a health care institution.

No-show shall mean a passenger who did not arrive for the flight or boarding on the flight that has a confirmed reservation and who did not notify the airline regarding the changes in his/her travel in advance.


PETC shall mean pet in cabin, an animal that is transported in the cabin under the full responsibility of a passenger.

Prepaid Ticket Advice (PTA) shall mean teletype, telegraph or postal notice stating that some person has made payments for transportation of another person and asks to issue a ticket for the  transportation of another person from another town pre-paid by her/him.

«SEMN» shall mean seamen being passengers of an aircraft.

«SPEQ» shall mean sporting equipment carried on board an aircraft as checked baggage (cargo).

VIP shall mean very important persons (the leadership of the state – President of Ukraine, Chairman of the Verkhovna Rada of Ukraine, Prime Minister of Ukraine; Ministers of Ukraine, Chairman of the Constitutional Court of Ukraine, Chairman of the Supreme Court of Ukraine, Prosecutor General of Ukraine, Chairman of Security Service of Ukraine, people's deputies of Ukraine and government delegations led by them, and leadership of other states and government delegations led by them).

 

Article III. Applicability

 

3.1. General Conditions of Carriage

3.1.1. These Rules shall apply to any international or domestic carriage of passengers and baggage performed by aircraft for payment or for hire, and to air transportation that is provided for free by the air carrier.

3.1.2. These Rules shall apply to a passenger travelling by airline's flight (flights) pursuant to a passenger ticket. Determination of the airline in the ticket as the air carrier of this flight shall be a confirmation of the existence of a transportation agreement for such a flight between the airline and the passenger who is mentioned in the ticket.


3.1.3. All transportations of passengers and baggage listed in paragraph 3.2.1 of this Article shall be subject to the Rules of the airline and airline's fare regulations valid on the date of the ticket issue (electronic ticket issue), or if it is impossible to determine such date – on the date when the transportation commenced. The rules, fares and dues being valid as of the date of ticket issuance shall be used in the process of passengers and baggage transportation.

3.1.4. The airline’s Rules, terms of the airline’s fare regulations with changes made after the date of ticket issue can not apply to the agreement on transportation of passenger and baggage without notice sent to the passenger, unless provided for by applicable laws.


3.1.5. Transportation of passengers and baggage, for which it is impossible to ensure compliance with these Rules, may be carried out by the airline only under special conditions referred to in paragraph 3.2 of this Article.


3.1.6.
 These Rules shall not be used for transportation of passengers and baggage carried out under exceptional conditions that are not subject to the normal operations and procedures for transportation of passengers and baggage.

3.2. Special Conditions of Carriage

3.2.1 If the airline has proven and the relevant state authority acknowledged that it is practically impossible to fulfil provisions of these rules and that the general conditions of passenger and baggage transportation set forth in these Rules can be provided using an alternative kind of transport (road, rail, etc.), then such authority may approve a single transportation or a series of several planned transportations of passenger and baggage under special conditions. The overall level of quality and safety during such transportations must be at least equivalent to the level that would be provided when complying with all requirements specified by these Rules.


3.2.2. Rules of airline's special fares and transportation of certain type of passengers and baggage shall also constitute special conditions of transportation.

3.2.3. Citizens of Ukraine being war veterans who according to the current legislation of Ukraine enjoy privileges pertaining to transportation by air get tickets issued according to special fares: “Fares applied to domestic flights for disabled war veterans and participants of military operations" and “Fares for disabled veterans of the Patriotic War, participants of the Patriotic War and persons equated to them for travels to / from CIS countries which ratified the agreement”

The above-mentioned fares have a discount for carriage by air to which war veterans have a right according to the status established by the Law of UkraineOn the Status of War Veterans, Guarantees of Their Social Protection, to one reduced-fare trip per year (by one of the means of transport specified by law / agreement) to the point of destination and back.

1) The grounds for execution of a reduced-fare ticket for travels to/from points in Ukraine shall include:

Ukraine’s identity document “Disabled War Veteran” (groups 1, 2 or 3);

Ukraine’s identity document “Participant of Military Operations”;

Ukraine’s “List of coupons for reduced-fare travel” to a corresponding identity document.  

.          2) The grounds for execution of a reduced-fare ticket for travels to/from a point of the country being a member of the Commonwealth of Independent States (CIS) which is a party to the Agreement on Mutual Recognition of Rights to a Reduced-Fare Travel for Disabled Veterans and Participants of the Great Patriotic War and Persons Equated to them signed in Moscow on 03.12.1993 by the Republic of Azerbaijan, Republic of Belarus, Republic of Armenia, Republic of Kazakhstan, Kyrgyz Republic, Republic of Moldova, Russian Federation, Republic of Tajikistan, Turkmenistan, Republic of Uzbekistan and Ukraine shall be an identity document in the form issued by the former Union of Soviet Socialist Republics (USSR) and a corresponding list of coupons in the form issued by the USSR’s authorities attached to it:

- identity document "Disabled Veteran of the Patriotic War " (groups 1, 2 or 3), in the form approved by Decree No. 126 dated 26.05.1975, issued by the State Committee of the USSR Council of Ministers for Labour and Wages Issues;

- identity document “Participant of the Patriotic War" in the form issued by authorities of the former USSR, in the form approved by Decree No. 422 dated 08.10.1979  issued by the State Committee of Labour of the USSR Council of Ministers;

- special identity document "Certificate of Entitlement to Benefits", in the form according to Decision No. 59-27 dated 17.01.1983 issued by the Central Committee of the CPSU and the USSR Council of Ministers;

- corresponding list of coupons to the presented identity document/certificate in the form issued by authorities of the USSR.

3) Issuance of reduced-fare tickets for war veterans shall be made upon presentation of the following documents:

- passport of a citizen of Ukraine;

- identity document of a war veteran;

- list of coupons for reduced-fare travel to a corresponding identity document.  

Besides that, a war veteran shall provide the airline with copies of the presented documents, or such copies shall be made by an airline’s employee: a copy of a passport (pages 1, 2, 11 specifying the residence permit/place of registration), identity document of a war veteran,  and a corresponding list of coupons. .

Air tickets shall be issued in exchange for coupons removed from the "List of coupons for reduced-fare travel" at a discount of 100% or 50%, and copies of the above-mentioned documents shall be attached to such documents.

A coupon for a reduced-fare travel with a discount of 100% shall be valid and used during the year indicated in it, and its validity term cannot be extended to the following years.

At the request of a war veteran who has the right to travel with 50% discount once a year (round-trip ticket), the airline may issue one free-of-charge ticket using coupons of two years: the previous year and the current year, or the current year and the next year. Overdue and unused reduced-fare coupons shall not be accepted for issuance of tickets.

If a war veteran has used his/her right to one reduced-fare trip per year by one of the other means of transport (defined in the list of coupons) to the point of destination and back, unused coupons of this year for transportation by air shall not be accepted for issuance of tickets.

A reduced-fare ticket shall be executed and issued only in Ukraine in the airline’s own ticket offices. Tickets shall be executed only for the airline’s own direct scheduled flights with seats in economy class.

If purchased reduced-fare tickets are not used, only actually paid amounts can be refunded pursuant to the airline’s fare rules.

A demand of a war veteran to refund the amounts paid for a purchased in advance ticket on a general basis in exchange for presented reduced-fare coupons shall be not allowed.

More information regarding the procedure for execution and issuance to a war veteran of a reduced-fare ticket for air transportation and regarding the rules of the applicable fare is available at the airline’s ticket office.

 

 

Article IV. Quality assurance of passenger and baggage transportation

4.1. These Airline’s Rules shall constitute part of the quality assurance program during passenger and baggage carriage.

4.2. New rules, standards, regulations, specifications, technologies, regulations, guidelines must comply with the general quality assurance program of passenger and baggage carriage.

Article V. Ticket

5.1. Carriage Agreement

 

5.1.1. A passenger ticket and baggage receipt shall be a confirmation of an air carriage agreement conclusion and shall reflect the conditions of passenger and baggage carriage. Absence, falsity of issuing or loss of the ticket and baggage receipt shall not affect the validity of the carriage agreement.

5.1.2. A ticket shall entitle a passenger to be transported by a corresponding flight (flights) and shall oblige the air carrier to perform the corresponding carriage of the passenger and his/her baggage, and to provide other services related to the transportation, under the terms of the carriage agreement, except as specified in paragraph 5.1.4 of these Article.

5.1.3. Terms of the carriage agreement attached to the passenger ticket and baggage receipt shall comply with the requirements of the current international an domestic civil aviation legislation being applied, and the General Conditions of Carriage / Passenger and Baggage, IATA. 

5.1.4. A passenger shall not be entitled to be carried by a flight if the airline or its authorised person holds a ticket invalid. A ticket shall be held invalid in the following cases: 

- a ticket which is presented is damaged or modified not by the airline or by its authorised sales agent; 

- a ticket has no stamp of the ticket office which issued it (except e-tickets issued through the computer reservations system);

- a ticket is presented with an absent flight coupon on the corresponding flight, all other unused flight coupons and a passenger coupon;

- it was found that the ticket was purchased by a false, stolen or invalid payment card (credit card).

5.1.5. Tickets, held invalid through the airline’s fault, will be reissued if necessary. Tickets, held invalid due to the reasons that do not depend on the airline, shall be subject to withdrawal or cancellation without renewal and will not be replaced. In all cases, the airline or the person who represents its interests shall take formal note with a copy, which is provided to the passenger.

5.1.6. Persons who are found on board an aircraft without a ticket, or tickets that the air carrier held invalid will have to disembark the aircraft.

5.1.7. Upon detecting on board passengers without tickets, formal note shall be taken and reported to the unit  of the authorised agency for civil aviation, which is competent in exercising supervision to ensure aviation security.

5.1.8. A passenger must keep the ticket and other travel documents before the end of carriage, and in the event of a claim, they should keep the ticket and other travel documents until such time as their claim is resolved. A ticket and other transportation documents issued to the passenger should be presented on demand to the officers of the air carrier (airport, handling agent, etc.).

5.1.9. It is assumed that if a passenger purchased an electronic ticket on the airline’s website or through the airline’s contact centre and received it to his/her email address, or purchased on the website of the agency, the passenger read and acknowledged these Passenger and Baggage Carriage Rules, and the terms of the carriage agreement in the ticket. If the passenger disagrees with the terms of the carriage agreement or refuses to be transported, such passenger shall be entitled to cancel his/her booking and return the ticket to the seller under the rules of the applied fare.

5.2. Lost or Damaged Ticket

5.2.1. In case of loss or mutilation of a ticket (or part of it) by a passenger, upon passenger request the air carrier can replace such ticket (or part of it) by issuing a new ticket, provided the passenger signs an agreement to reimburse the air carrier for any costs and losses in the amount of the original ticket value, which may be incurred by air carrier if the original ticket is used by a third party. If the passenger does not sign such an agreement, the air carrier shall be entitled to require the passenger to pay full cost of the ticket.

The air carrier shall be entitled to charge to the passenger a fee for services pertaining to issuing a replacement ticket s, unless the loss or mutilation was due to the air carrier’s (its agent’s) negligence.

In case of loss or mutilation of a ticket issued by another air carrier, a written permission from this air carrier shall be required for replacing such ticket.

5.2.2. The airline shall be entitled to refuse to issue a replacement ticket to the passenger if: 
- the passenger refuses to sign the agreement mentioned in paragraph 5.2.1. of this Article and refuses to pay a fee for services pertaining to issuing a replacement ticket;

- passenger requires issuance of a replacement ticket at the airport on the day of flight operations less than three hours before time of departure of the scheduled flight, or in the hours of flight operation, when the airline office, which must grant approval, is not working. 

5.3. Prohibition to Transfer the Ticket

5.3.1. A passenger ticket must be used only for carriage of the person whose last name and name is shown on this ticket.

5.3.2. The air carrier shall be entitled to demand proper identification from the passenger for the purposes of paragraph 5.3.1 of these Article.

5.4. Validity of the Ticket

5.4.1. Validity of the ticket includes: 

- general term of the ticket 

- validity for transportation

5.4.2. The general term of the passenger ticket shall entitle the passenger to use the ticket for all transactions, provided for by these Rules, including a seat for a certain flight and date, the refund value of a full or partially used transportation and for other settlements, as prescribed by these Rules or the airline’s fare rules.

5.4.3. The general term of the ticket shall cover the period from the date of issue of the ticket and the expiry of the period specified for a refund for an unused ticket (part of the ticket) by the airline’s fare rules.

5.4.4. A ticket with a guaranteed date of departure shall give the right to transport a passenger and baggage from the first airport, indicated in it, airport of transfer, stopover or return flight only on the date and flight indicated in the ticket.

5.4.5. Tickets with an open date shall give the right to transportation from the relevant airport only after the date of departure and flight number are entered to the ticket by the airline or its authorised person.

5.4.6. A ticket issued according to a normal fare shall be valid for carriage during one year from the date of carriage commencement if part of the ticket is used, and –  from the date of issue if the entire ticket was not used.  

5.4.7. A ticket issued according to a special fare shall be valid for carriage only until the date specified in the ticket and on terms set forth by the airline’s fare rules.

5.5. Prolongation of Validity Term of the Ticket

5.5.1. The validity term of the ticket, regardless of the type of the fare applied, can be prolonged if the air carrier:

- cannot provide a seat for which the passenger has a confirmed reservation;

- cancels the flight on which the passenger has a confirmed reservation;

- has missed the agreed stopover;

- fails to perform the flight within the reasonable terms, over the departure time which is specified in the ticket;

- with its actions caused the situation when the passenger fails to transfer to another connecting flight, for which the passenger had a confirmed reservation and which is indicated in the same ticket as the previous flight;

- cannot render services according to the paid for class of service, in this case, if the passenger agreed to further transportation, the validity of the ticket shall be extended until the first flight where space is available in the class of service for which the fare has been paid;

- received a confirmation from a health care institution regarding a disease of the passenger or a member of his/her family that travels with him/her on the aircraft, and there’s a possibility that this passenger can travel after recovery.

5.5.2. If after having commenced the journey, a passenger is prevented from travelling within the period of validity of the ticket due to a disease or other reasons recognized by the airline as a reasonable one, the air carrier may extend the period of validity of passenger's ticket until the date when he/she becomes fit to travel or until the air carrier's first flight after such date, from the point where the journey is resumed where a seat is available in the class of service for which the fare has been paid.

The fact of a disease or other reasons shall be confirmed with a corresponding certificate issued by a health care institution or any other document.

Where there are circumstances that make a further travel of the passenger impossible, the air carrier can similarly extend the period of validity of tickets of people accompanying such passenger.

5.5.3. In the case of death of a spouse or family member of a passenger who did not commence his/her travel, or death of a passenger en route, persons accompanying such passenger can have the term of tickets extended, and increase in the term up to the time required to stay at the place of the event.

The prolongation of validity of tickets can be made up to 45 days from the date of death of the person, on presentation to the airline of appropriately executed copy of the death certificate and the relevant application.

For the purposes of these Rules, members of the family of an individual shall include his/her parents and parents of his/her spouse, his/her spouse, children of this individual and his/her spouse’s children, including adopted children, guardians, grandparents, brothers, sisters, grandchildren and other dependents recognized as such by law.

5.6. Sequence of Flight Coupons

5.6.1. The airline shall accept flight coupons only in sequence, starting with the first airport of departure specified in the ticket.

5.6.2. The ticket shall be declared invalid, if a sequence of flight coupons has been violated by the passenger, provided that there is no fault of the airline or its authorized agent.

5.6.3. A passenger coupon and all unused flight coupons not previously returned to the air carrier shall remain with the passenger during a travel and shall be given to the air carrier at its request. In case of violation of a sequence of flight coupons, air carrier can deny transportation and refuse to refund the cost of unused flight coupons.

5.7. Class of Service

5.7.1. The air carrier shall render servicing to passengers pursuant to the paid class of service. The air carrier (its agent) shall inform the passenger during booking on the facilities available in the respective class.

5.7.2.  A passenger accepted for transportation in the class of service specified in the flight coupon on the date of the flight and the flight on which the passenger has a confirmed reservation.

5.7.3. If a ticket is issued to a passenger without a confirmed reservation, a seat shall be reserved upon request of the passenger when he/she is checked in for the flight, provided the corresponding flight has a seat available in the class which was paid for.   

5.7.4. The air carrier shall be entitled, for technical or commercial reasons, to raise or lower the class of service. In case of lowering the service class, the air carrier must inform thereof the passenger as soon as possible and offer appropriate compensation subject to paragraph 17.5 of these Rules.

5.8. Term and Conditions of Presentation of Tickets for Refund

5.8.1. Tickets can be produced to the air carrier for refund of paid amount for partially or completely unused transportation, if the fare rules allow such refund: 

- before departure; or 

- during the validity period of ticket for transportation; or

- within 30 days after the expiry of the ticket.

The air carrier can extend the period of validity of the ticket, taking into consideration the circumstances that made it impossible for the passenger to timely present unused, or partially used tickets to the seller (airline or its agent) for refund of paid amounts.

5.8.2. The refund for unused or partially used tickets shall be held in compliance with the fare rules set by the airline.

5.8.3. Termination of the terms specified in paragraph 5.8.1 of this article shall not deprive the passenger of the right to make a claim under the provisions of Article XXIX of these Rules.

5.9. Abbreviations

5.9.1. The air carrier’s name, except its full name, can also be indicated in a passenger ticket and baggage receipt as PS, its alphabetic code, and as 566, its digital code.

5.9.2. The air carrier (its sales agent, or its handling agent) shall advise the passenger during ticket reservation (registration) on the full name of the air carrier abbreviated to its codes in the ticket.

Article VI. Stopover

6.1. A stopover shall be allowed only under condition that it is previously agreed with the air carrier and is indicated in the ticket.

6.2. If a passenger holds a ticket issued according to a normal fare, stopovers within ticket validity shall be permitted at any agreed place along the transportation route.

6.3. If a passenger holds a ticket issued according to a special o discount fare and makes a stopover en-route, he/she may be charged an extra fee for such stopover.

 

 

Article VII. Fares and charges

 

7.1. Applicable Fares and Charges

7.1.1. Applicable fares are the fares for a flight or flights, from the point of departure to the point of destination that are indicated in the ticket, valid for the respective class of service as of the day of payment for the ticket, that are established and published by the airline or on behalf of the air carrier (or if they are not published, then they are calculated pursuant to the air carrier fare regulations). Each fare provides the rules of its application, which establish the validity term of the ticket, conditions of application of the fare and refund of unused part of ticket, etc.

If the passenger travelling without baggage so wishes, they can issue a ticket according to a zero baggage allowance with application of the special fare “No baggage”.

Fare rules shall be placed on the airline’s website and ticket offices, as well as in ticket offices of sales agents.

Fare rules shall be approved by an authorized officer of the airline and shall be placed on the UIA’s website for passengers to have free access to them and familiarize themselves with them.

7.1.2. The fares shall not include the transport services between the airport terminals and between the airports and city terminals.

7.1.3. Airport charges (taxes) for the provision of services to passengers when they are at the airport shall be established and approved in accordance with applicable law and published in a form accessible to users.

7.1.4. Full cost of transportation by air shall consist of the fare with airport charges (taxes) and airline’s charges (taxes). Airport and airline’s charges (taxes) shall not be included in the applicable fare.

The airline may establish a surcharge due to a change in a market price of fuel and other calculated constituent parts of a fare.

7.1.5. The overall price of a ticket shall not include a service charge established by the airline or a transportation sales agent that was paid by the passenger for execution of the ticket and provision of other services related to selection and optimization of a transportation route, etc; such service charge shall be paid by the passenger separately from the overall ticket price.

7.1.6. UIA shall be entitled to establish any additional charges (taxes) for providing additional services of its partners.

7.2. Payment of Charge

7.2.1. Airport charges (taxes) and airline’s charges (taxes) established for any services or equipment may be included in the cost of transportation or be paid separately with presentation of the document confirming the payment for these services.

7.2.2. The fares, charges (taxes) for transportation by air to/from and within Ukraine shall be published by an air carrier and airports in the CRS/GDS in the currency, which was approved by the authorised civil aviation authority and agreed upon by the IATA Tariff Coordinating Conference.

7.2.3. Payments on the territory of Ukraine and the exchange rate for the services of air transportation shall be subject to the current legislation of Ukraine.

 

Article VIII. Passenger and baggage reservation

8.1. Reservation Requirements.

8.1.1. Reservation of seats on board the aircraft and transportation capacity for extra baggage for a certain flight and date shall be an obligatory condition for passenger and baggage carriage.

8.1.2. CRS/GDS shall be applied for the reservation of seats on board the aircraft. It is possible to make the reservation of seats and tonnage volume by mobile (stationary) telephone, Internet access, specialised self-service machines and more. The general condition for the application of such methods shall be reflection of the fulfilled reservation in the airline’s reservations system. 

8.1.3. Reservations shall be carried out within the terms and according to the procedures established by the airline.

8.1.4. Passengers’ passport data for reservations shall be entered in accordance with applicable legislation and international agreements of Ukraine.

8.1.5. The airline or its sales agent, that participated in the reservation process, shall inform the passenger (or his/her representative) of the terms of payment and terms of ticket issue and of possible changes in the flight schedule.                

8.1.6. The transportation agreement shall be deemed as not concluded and the reservations shall be preliminary in cases where the passenger (or his/her representative) has not paid the full cost of transportation.

8.1.7. If a passenger has not paid for the booked ticket within the specified period, as advised by the airline or its authorised agent, the airline (its agent) shall be entitled to cancel the reservation without notice to the passenger.

8.1.8. In order to prevent illegal use of bank payment cards, the airline can raise a demand for the passenger to provide the evidence supporting the legality of using a credit card to pay for transportation. Such evidence could include fax or scanned copy of the front side of the credit card, a copy of the passport of the passenger, written consent of a third party for payment with his/her card with the presentation of a copy of his/her passport, both during ticket purchase and at the check-in point.

If the passenger refuses to provide evidence of the legality of using the payment card to pay for the ticket or if the passenger refuses to present his/her bank card, which was used for paying the ticket or in case of the passenger’s failure to provide adequate explanation of the reasons for its absence, the airline may refuse to issue a passenger ticket or refuse a carriage at the check-in point for the flight.

Also, the airline shall be entitled, at any stage, to refuse the carriage of the passenger or cancel a reservation or to remove the passenger from the aircraft at the request of the airline if the passenger has not presented the evidence that could confirm the credibility of the payment made for the transportation.

8.1.9. If a passenger does not show up for the flight («No-Show») where he/she has confirmed reservations and fails to inform the air carrier about changes in his/her travel in advance, the air carrier shall be entitled to cancel the reservation for this flight and for the next segments of the route and the return flight.

8.2. Information about the Passenger

8.2.1. The passenger shall notify the air carrier or its transportation sales agent of the necessary information concerning his/her personal data and the special conditions of carriage during the process of reservation. Also, during reservation, the passenger must provide the airline or its transportation agent with reliable contact information, such as: numbers of telephone communication facilities, postal address and email, and other possible reserve communication means so that the passenger can be timely notified and informed.

In the case when it is impossible to contact the passenger, and that fact is documented by the air carrier (its transportation sales agent) and the communications enterprise or using any other proper evidence, responsibility for the consequences of delay of notifying and informing the passenger regarding changes in the flight schedule or other circumstances affecting the carriage shall be imposed on the passenger.

8.2.2. They may refuse to make reservations for a flight/flights if the passenger refuses to provide the necessary and reliable information for reservations and his/her handling (carriage support).

8.2.3. The reservation made by a passenger shall confirm that the passenger voluntarily agreed with conditions of reservation and with providing his/her personal data for usage, their handling and storage by the airline and its transportation sales agent, and third parties for the purpose of supporting his/her carriage pursuant to the legislation of Ukraine on the personal data protection.

8.2.4. Having completed an air transportation reservation, a passenger freely gives to the airline and its transportation sales agent his/her full and unconditional consent to the collection, processing and use of his/her personal data within the meaning of the below-mentioned notice of consent to personal data processing.

8.2.5. NOTICE OF CONSENT to personal data processing

During reservation and/or purchase of a ticket, a passenger or his/her representative shall provide to UIA passenger's personal data (in particular, personal information: last name, name, patronymic; date of birth; sex; passport details; registration number of a taxpayer card; numbers of means of communication; address of residence according to state registration and place of actual residence; information about offences; information on flights; information on reservation, purchase and issuance of tickets, etc) and thereby shall authorize and give UIA a voluntary, unconditional and unlimited consent to the processing, storage, disclosure and transfer of personal data to third parties, including cross-border transfer to non-residents for the purpose of reservation or re-execution of a transportation, ensuring provision of ground handling services of flights and passengers, air transportation, implementation of security procedures on board the aircraft and servicing, expediting and facilitating of customs and border clearance procedures, receipt of additional services, arrangement of baggage tracing system and system of warning / detecting fraud with shipping documents, providing assistance regarding entrance/exit along the transportation route, information support of passenger's journey, conducting marketing activities of UIA and its partners with which the company has entered into agreements, sending to him/here message about the UIA’s services, pricing and other marketing offers, and other information specified by UIA’s rules. and/or for the purpose of implementing other relations that require processing and/or disclosure and/or transfer of personal data of the passenger. The passenger does not demand to be notified of the disclosure (transfer) to third parties, including non- residents, of his/her personal data that is carried out for the above-specified purpose in accordance with the Law of Ukraine On protection of personal data.

Detailed provisions of a Transportation Agreement are set forth in the Rules of UIA which are placed on the website: www.flyuia.com; Sections: Information and Services / Standards.

8.2.6. Within the limits set by current legislation of Ukraine and countries of destination, the person who sells transportation (airline, sales agent) shall be obliged to properly store and keep confidential  passengers’ personal data. In this case, the passenger entrusts the airline to store his/her personal data and provide data as appropriate upon requests to authorised government agencies, employees and agents of the air carrier, other air carriers, providers of additional services, other third persons for reservation or reissuance of transportation, receipt of additional services, arrangement of baggage tracing system and system of warning / detecting fraud with shipping documents, provision of information support regarding entry / exit en-route of transportation, and for any other purpose as specified by these Rules.

8.3. Providing Seats

8.3.1. Reservations can be made with or without allocation of a specific seat on board an aircraft. For reservations without allocation of a specific seat for the passenger, the number of the passenger’s seat shall be determined when the passenger checks in for the flight.

8.3.2. The air carrier shall be entitled to change the given place even after boarding of a passenger for reasons of security and technical reasons.

8.3.3. If a ticket is issued with an open date of departure, then the seat shall be reserved on a general basis subject to availability of seats on the flight.

8.3.4. If the passenger has a ticket with an open departure date and asks for a seat and the air carrier realises this is not possible; in this case, the air carrier or its authorised transportation sales agent shall offer the passenger to have a reservation for the next nearest flight that has available space.

8.3.5. Out-of-turn priority and first-priority for seat reservations on the flight for certain categories of people shall be defined by current legislation of Ukraine and additions to the list of such persons by airline.
1) Out-of-turn priority seat receiving on the flight shall be available to:

- VIP persons, members of the Cabinet of Ministers of Ukraine, Heroes of the former USSR, Heroes of Ukraine, Heroes of the Labour of the former USSR, Heroes of Labour of Ukraine and those who were given the following three levels of awards - "Glory," "Labour Glory" "For service to the armed forces of the family in the USSR" and four medals "For courage";

- transfer and transit passengers;

- disabled war veteran  of groups 1-3, participants in military operation, war participants who buy tickets for themselves and for those who travel with them;

- members of the loyalty program;;2) First-priority seat receiving on the flight shall be available to:
- disabled workers of groups 1-2;

- persons with reduced mobility (disabled);

- persons with children under 5 years and persons with two or more children under 12 years;

- passengers who have tickets with an open date of departure.

8.4. Reconfirmation of Reservation

8.4.1. The air carrier shall be entitled to require passengers to reconfirm their return flight. Reconfirmation of return flights shall be required when a passenger travels by scheduled flights that have connections with other flights (for transit and transfer passengers).

The procedure for confirmation of the return flight shall be defined by the airline in notice regarding terms of an air transportation agreement which constitute an integral part of a passenger ticket. 
The ticket’s seller (airline, transportation sales agent) shall inform the passenger of the  necessity to reconfirm a return flight,

8.4.2. Reconfirmation of return flights shall not be required if the expected return flight departs in less than 72 hours or if a flight is reserved less than 72 hours before departure.

In the case where the passenger has several segments of a flight, the confirmation shall be required for each segment.

8.4.3. The airline shall inform the passenger when and where he/she can reconfirm the reservation. Non-fulfilment by the passenger of the airline’s requirements regarding reconfirmation of reservation shall entitle the airline to cancel non-confirmed reservation not earlier than 72 hours before departure.

Article IX. Passenger Handling  

9.1. Passenger Handling at Airport

9.1.1. The airline through the airport and handling agents shall provide passengers at the airport of departure/arrival with visual and acoustic information on:

- Time of departure and arrival of the aircraft;

- Location, beginning and ending of check-in time;

- Delays or flight cancellations and causes of delays and flight cancellations;

- Vehicles and routes of transition between the airport terminals or travel between airports and from the airport to the city;

- Rules and procedure for the inspection of passengers and baggage before and after flights;

- General rules for passenger requirements related to border, customs, immigration, health quarantine, veterinary, phytosanitary and other types of controls, in accordance with applicable law;

- Location of the room for mother and child, police post, information, aid station, restrooms, etc.;

- Place of baggage receipt and actions to be taken by a passenger in case of delay, damage, destruction and lack of baggage.

9.1.2. All announcements in airports should be made in Ukrainian. At international airports announcement shall additionally be made in English and / or in the language of the country from / to which the flight is operated.


9.1.3.  The airline or a ground handling entity shall provide the following at the airport:
- Registration of passengers and baggage for transportation;

- Ground transportation of passengers and their baggage to the aircraft parking area and shall arrange passenger embarkation on board the aircraft and luggage loading;

- Shall arrange passenger disembarkation from the aircraft and baggage unloading, ground transportation to airport arrival terminal and baggage delivery.


9.1.4. Start and end of check-in of passengers (air tickets) and luggage for the flight shall be defined by the airline. Information on terms and procedures for passengers and baggage check-in, its start and completion, is provided in paragraphs 11.3-11.4 hereof.


9.1.5. End of passenger embarkation on board the aircraft shall be defined by airline. This time cannot end earlier than 10 minutes before the departure time of the flight indicated in the ticket

9.1.6. Start and end of check-in and embarkation on board the aircraft may be indicated in the ticket or on another document issued for the passenger at the time of purchase.

9.2. Passenger Handling on Board the Aircraft

9.2.1. The airline shall provide passengers on board the aircraft a package of services depending on the type and arrangement of the aircraft, flight duration, day, time of flight and class of service indicated in the ticket. The scope and the order of services shall be determined by the rules of the airline.

9.2.2. The airline shall provide for the following on board the aircraft:

- equipping the passenger cabin of the aircraft with technical facilities and systems for ensuring passenger safety; maintaining an appropriate temperature in the cabin, means of individual use for passengers (passenger reading light, fan, table for meals, system of safety belts, oxygen mask and smoke protection masks, etc);

- maintaining the proper sanitary and hygienic condition of the aircraft cabin;

- serviceability and completeness of the equipment, tools and passenger handling facilities;

- availability of seats for passengers with children and seats where it is possible to flight baby cots;

- the possibility for having on board ill passengers on stretchers and disabled people;

- services creating comfort and are appropriate for the flight duration in question.

9.2.3. The airline shall ensure the following on board the aircraft:

- providing information to passengers regarding flight conditions and general rules of passenger’s conduct on board the aircraft, the location of main and emergency exits, disembarking regulations in emergency situations, location in the cabin of personal protection equipment and inflatable ladder;

- assistance to passengers during embarkation/disembarkation (searching for the seat, placing cabin baggage, etc);

- information inquiry support regarding individual services provided on board the aircraft;

- cold and / or hot drinks and food;

- first medical aid.

9.2.4. Provision of soft drinks on board the aircraft shall be carried out by the airline (tour operator)  free of charge within the limits of the established standards and as the passenger wishes. 

Per each hour of flight minimum standard norm of soft drinks shall be 100 ml, if no food - 150 ml per hour of flight. During the period from 15 April to 14 October the norm of soft drinks shall be increased to 150 ml.

9.2.5. Hot food shall be available on board the aircraft in accordance with standards of the airline. Food and hot drinks may not be provided to passengers, if such conditions are defined by the airline (tour operator) and the passenger is informed of the conditions of service on board before concluding the air transportation contract or purchasing a travel package.

9.2.6. Airline may provide additional services to passengers of increased level of comfort.
The list of additional services of increased level of comfort, procedure for provision and payment are set by the airline. The airline shall inform passengers about additional services by a method selected by it.

9.2.7. To provide pre-doctor care during the flight, the airline shall have on board the aircraft first aid kits in the following amounts:

- Number of passenger seats from 0 to 99 - 1 unit

- Number of passenger seats from 100 to 199 - 2 units

- Number of passenger seats from 200 to 299 - 3 units

- Number of passenger seats from 300 and more - 4 units.

9.2.8. The airline (ground handling entity) in case of pre-booking request of passengers with disabilities shall provide his/her transportation on a special wheelchair after check-in to the appointed place on board the aircraft.

9.2.9. The airline shall provide on board the aircraft a wheelchair for moving of passengers with reduced mobility.

 

9.2.10. Before the flight and throughout the flight the airline shall provide:

- heating/cooling the passenger cabin;

- supply of hot and cold water to the galley unit and toilets;

- adequacy of pressure in the passenger cabin and its swift change in accordance with the established standards;

- the air temperature in the cabins not less than 18 degrees and no above 25 degrees Celsius;

- the passenger cabin to be clean and neat;

- continuous monitoring of the passengers complying with the rules of conduct on board the aircraft.

 

 9.2.11. Passengers can be rendered servicing on board the aircraft in the following classes: business, premium economy (enhanced economy), economy class.

 

1) Passengers of business class shall be serviced in separate cabin located in the forward section of the aircraft. The distance between seats (between the two front legs of chairs) shall be not less than 78.71 cm (31 inches). The cabin can be equipped with an in-flight entertainment system or passengers can be provided with an individual touch-sensitive TV set. Layout of the business class cabin depends on the type of the aircraft being operated. The number of seats in the business class cabin depends on the layout of the aircraft.

Passengers of business class shall be provided with the following servicing: individual set of magazines and newspapers, a blanket, a pillow (regardless of flight duration), a separate toilet, a warm, wet napkin to clean hands before taking meals, high-calorie meals with a possibility for a passenger to choose meals out of several types of meals, choice of alcoholic and soft drinks. 

2) Premium economy (enhanced economy) shall mean a class of enhanced comfort with the following standards of services: catering and baggage allowance shall be established by the airline. The cabin shall be located in the forward part of the aircraft behind the business class cabin, if any.

Premium economy class cabin shall be equipped with seats provided for economy class. The distance between seats (between the two front legs of chairs) shall be not less than 78.71 cm (31 inches). This cabin shall be separated from the business class cabin and the economy class cabin with a partition-wall (hard or soft).

Passengers of premium economy class shall be provided with a blanket, a pillow (regardless of length of flight), warm wet wipe to clean hands before taking meals, amount of meals, and soft drinks and alcoholic beverages shall be fixed by the airline depending on the flight duration and distance.

3) The economy class cabin shall be located behind the business class cabin or premium economy class cabin, if any. The cabin has standard seats. The distance between seats (between the two front legs of chairs) shall be not less than 73.66 cm (29 inches).

Services regarding provision of passengers with catering and soft drinks shall be rendered  according to standards and rules set by the airline. Soft drinks are available 20 minutes before and 25 minutes after catering services are rendered.

4) The main course (hot meals if it is provided for by the air carrier's rules) shall be offered to passengers 1-1.5 hours after takeoff of the aircraft.

The temperature of appetizers, meals and drinks offered on board the aircraft shall be determined by the airline’s rules which may be within the range: hot meals up to +65/70 degrees Celsius; hot beverages up to +75 degrees Celsius; cold meals up to +10/14 degrees Celsius; snacks up to +10/14 degrees Celsius; soft drinks up to +10/14 degrees Celsius.

5) Food and industrial commodities, and drinks, souvenirs, books and magazines may be sold on board the aircraft.  

9.3. Safety Requirements on Board the Aircraft

9.3.1. The aircraft shall be equipped with a required set of rescue equipment and means of emergency evacuation of passengers in an emergency situation.

It is prohibited to take on board the aircraft packaging materials, utensils and equipment for which there are no sockets, racks or special fasteners.

The maximum number of persons on board the aircraft must not exceed the number of seats and chairs equipped with seatbelts.

Before take-off, landing and in special cases, passengers are required to fasten seatbelts, cabin crewmembers shall control if each passengers is fastened well and securely with them.

Children under two years of age who are carried without a separate seat shall be placed on the lap of an adult passenger who has to hold children tightly with his/her hands

9.3.2. On every flight cabin crewmembers shall provide the following services:

- timely and proper information given to passengers about locations of emergency equipment and rules of its use;

- familiarizing passengers with safety instructions;

- a thorough inspection of all passenger areas of the aircraft for the purpose of detecting foreign objects;

- when receiving and accommodating passengers on board the aircraft, to carefully comply with the requirements of center-of-gravity control, not to let bulky items be placed on baggage racks, not to let any items be placed in aisles, near entrance doors and emergency exits;

- during the flight in the zone of turbulence to demand passengers to be in seats with seat belts fastened;

- in extraordinary situations to keep control of oneself and confidence of their actions, actions of the cabin crewmembers should be clear, voice calm, words persuasive;

- before passengers boarding the aircraft and disembarking from the aircraft, to control if the jet bridge is installed properly;

- before takeoff and landing of the aircraft, to control correct installation and reliability of fastening of equipment and utensils;

- not to let passengers walk along the cabin when the aircraft ascends descends;

- cots for infants shall be installed no earlier than 10-15 minutes after takeoff and shall be taken away no later than 20 minutes before aircraft landing.

The airline shall ensure safety in the cabin, proper and safe storage of hand baggage, baggage, removable equipment, soft equipment and facilities.

Article X. Transportation of Special Categories of Passengers

 

10.1. Transportation of Passengers with Reduced Mobility

10.1.1. Passengers are obliged to decide the ability to carriage independently, and to implement the travel, based on their health.

10.1.2. The air carrier shall bear no responsibility for the aggravation of a passenger or other consequences that can occur with a passenger while boarding, during the flight or ground carriage within the airport because of passenger age or their mental or physical condition.

10.1.3. Passengers whose physical condition causes concern (seriously ill, patients on stretchers and others) shall be allowed to air transportation in the case of presentation of the relevant certificate from a health care institution that he/she is not contraindicated transportation by air, and in some cases that his/her disease does not threaten others.


10.1.4. Transportation of seriously ill and sick passengers on a stretcher can be carried out only when accompanied by a person who will provide nursing care during the flight.

Transportation of patients on stretchers shall be provided by giving them seats on boarf the aircraft with payment at the rate that is set by the airline.

The required medical qualifications of the person accompanying the patient should be determined by the medical institution.

10.1.5. In cases where an ill person being a passenger cannot be transplanted from a stretcher on to a chair, the possibility of transportation on a stretcher shall be determined in advance by agreement between the airline and the passenger or the person accompanying the passenger.


10.1.6. The airline shall be entitled to refuse to transport an ill passenger on a stretcher in the absence of aircraft conditions required for the transport of such passengers.

10.1.7. Request for assistance in transporting sick passengers should be sent to the airline:

- for the patient who is to be carried on a stretcher, not later than 72 hours before departure. The airline shall be obliged to provide a response no later than 36 hours before departure.

- for other patients with disabilities, not later than 48 hours before departure. The airline shall be obliged to provide a response no later than 24 hours before departure and to notify the agent who made the reservation and made a request for the appropriate service and to notify the airport of departure, destination and transit.

10.1.8. Blind and deaf passengers, who are accompanied by a dog shall be placed in areas where there is plenty of space for dogs, in compliance with safety rules. The accompanying dog shall be transported free of charge.

10.1.9.  Passengers with disabilities shall be placed on board the aircraft so as to not interfere with emergency evacuation of passengers from the aircraft.


10.1.10.  Management and employees of the airport and the airline shall take steps to help people with disabilities in order to enable them to:

- inform others about their arrival at the airport and request assistance in certain areas inside and outside the terminal buildings of the airport;

- move from the designated point to the check-in desk;

- check in and register baggage;

- move from check-in desk to aircraft undergoing immigration, customs and other clearance procedures;

- embark the aircraft using the elevator, special wheelchair or other facilities;

- move from the aircraft door to his/her seat;

- store and take out cabin baggage in the cabin;

- move from his/her seat to the aircraft door;

- disembark the aircraft using the elevator, special wheelchair or other facilities;

- move from aircraft to the baggage hall and receive luggage undergoing immigration and customs clearance procedures;

- move from baggage hall receipt to a designated point;

- in the case of transfer to move to a connecting flight, getting assistance on the ground and on board the aircraft and, if necessary, within and between the airport terminal;

- if necessary, to move to the toilet and aid station;

- obtain the necessary information for flights in the acceptable formats;

- make a temporary replacement for similar mobility aids in case of damage or loss;

10.1.11. If there is a person accompanying a person wit reduced mobility, then that person at his/her request may be provided with the necessary assistance at the airport, during boarding and disembarking from the aircraft. The airline shall provide (if possible) a seat for such person near the passenger with reduced mobility. 

10.1.12. Depending on the aircraft type, the airline may provide for transportation of one or two means of transport for a person with disabilities or a person with reduced mobility, including an electrical wheelchair (subject to due advance notification 48 hours prior to performance of the flight, taking into consideration possible limitations of the space on board the aircraft and complying with the legislative requirements pertaining to dangerous cargo).

10.2. Transportation of Pregnant Women

10.2.1. Pregnant women shall be accepted for air transportation by the airline, if the term of pregnancy is up to 35 weeks, or with a multiple pregnancy – up to 32 weeks and in cases of satisfactory levels of health. The above-mentioned data should be confirmed in the form of a hospitals term pregnancy report detailing the level of health and the calculated expected time of birth and should be provided to the airline after 28 weeks of pregnancy.


10.2.2. Pregnant women with a term of pregnancy more than 35 weeks, whose expected delivery may be less than in 4 weeks, must provide a medical certificate (MEDIF) detailing their health. This certificate must be executed in hospitals not earlier than 30 days before commencement of transportation. The medical certificate must indicate the stage of pregnancy and provide confirmation that the pregnancy is without complications.

The medical certificate (MEDIF) may be necessary in earlier stages of pregnancy, if the representative of the airline have a question about the timing of pregnancy or birth terms expected, or if the pregnancy is experiencing complications.


10.2.3. The airline shall refuse pregnant women for transportation even with a medical certificate (MEDIF), if the birth is expected within the next 7 days.

10.2.4. Transportation of women after giving birth, and new-borns during the first 7 days after the date of birth shall be forbidden.


10.2.5. For transportation of children born before the natural term, parents or accompanying adults shall be obliged to present a medical certificate (MEDIF) for each child, which confirms the possibility of child transportation by air.


10.2.6. The responsibility for accuracy of the presented medical certificates confirming possibility of travelling by air for pregnant women lies with those who present them, parents of children and accompanying adults.

In the case of deterioration of health or other adverse effects of infants during their air transportation or ground transportation within the airport, assigned adults shall bear full responsibility.


10.2.7. In the case where a ground handling agent who carries out check-in (representative of the airline) has any doubt about the possibility of safe air transportation of a pregnant woman, whose term of pregnancy exceeds 35 weeks, and in case of multi pregnancy - 32 weeks, transportation may be refused.

10.3. Transportation of Children

10.3.1. The categories assigned to children on air transportation are; infant - INF up to 2 years, and children - CHD from 2 to 12 years.

Infants (who at the date of departure of the flight are under 2 years old) shall be carried without a separate seat according to special fares set by the airline.

Children from 2 to 12 years (who at the date of departure of the flight are under 2 years old) shall be carried on a separate seat according to special fares set by the airline.

10.3.2. Children can be carried as accompanied and unaccompanied by an adult passenger who is not less than 18 years old, subject to the following requirements:

1) the category “child transported unaccompanied” shall be assigned to children aged from 5 to 14 years in case of domestic transportation, and to children aged from 5 to 16 in case of international transportation.

2) children who travel unaccompanied shall be accepted for transportation after parents or guardians  complete the relevant duly executed documents and make payment for services as defined by the airline.

3) Age of a child shall be determined as of the date when the carriage commenced at the airport of departure as specified in the transportation document.

4) Children who at the time of flight departure are under 5 years may be not accepted for transportation without accompanying adults.

5) Each adult passenger shall be entitled to carry with him/her only one infant without a separate seat. Each adult passenger shall be allowed to carry with him/her no more than two infants - one without a separate place, and the other one on a separate seat, payment for such transportation shall be in accordance with the rules set by the air carrier for transportation off children aged from 2 to 12 years. The infant regarding whom they paid for a separate seat should be carried in a car seat to transport children, certified for use in air transport. In cases where the passenger doesn't have the appropriate car seat and fails to comply with mentioned conditions, the airline shall have the right to refuse transportation of the infant in a separate seat.

10.3.3. Passengers with children up to 2 years old shall be provided with seat equipped with an additional oxygen mask.

10.3.4. It is not recommended to transport women in labour and newborns during first 7 days after the delivery and childbirth.

The airline shall be entitled to ban transportation of the indicated category of passengers.

10.4. Transportation of Deported and Inadmissible Passengers

10.4.1. The airline shall not be responsible for any denied entry into a country for passengers by the state authority.


10.4.2.
 Passengers must, at the request of the airline or government authorities, return to the point of departure or to another location (which they are permitted to enter) because of the refusal to enter a country, regardless of whether this country is a point of destination or transit.

Also, such passenger must pay to the airline the appropriate cost of return transportation.


10.4.3.
 Airline may use any funds previously paid for unused transportation which remained at the disposal of the airline or any other funds of the passenger which remain at the disposal of the airline, to cover return transportation of such passenger.


10.4.4. Amounts paid by the passenger for transportation to the point where he/she was refused entry, or deportation, shall be non-refundable.


10.4.5. Tickets for the transport of civil/criminal deportees shall be paid by the governmental authorities of the state that decided to deport such persons to a country of deportation.


10.4.6. Before the transportation commences, the airline must be provided with all information concerning potentially dangerous passengers on the flight that are forced to use air transportation. When escorted persons are carried on board the aircraft, the appropriate entries shall be made in the relevant flight documents.

10.4.7. The airline may refuse to transport civil or criminal deportees in accordance with paragraph 12.1 of these Rules if the necessary documents for transportation are not available, or if they have reason to believe that the deportees may pose threat to life and health of other passengers, or damage to the safety of the flight.

10.4.8. It is prohibited to refuse to transport potentially dangerous passengers due to instances of aircraft replacement or changes in configuration.

10.4.9. Deportees shall be transported only in the economy class cabin of an aircraft. In case of over sale, upgrade shall be prohibited for this category of passengers.


10.4.10. Delivery and boarding of deported, inadmissible passengers shall be made prior to the general boarding of passengers.

Disembarking of such passengers from the aircraft shall be performed after all other passengers have disembarked.


10.4.11. The service of alcoholic beverages, hot food and metal tableware to potentially dangerous persons shall be forbidden.


10.4.12. The seats reserved for this category of passenger in the aircraft shall be limited to the last row of the economy class cabin.

If possible, potentially dangerous passengers must be separated from other passengers by one or more rows of free seats.

10.4.13. Potentially dangerous passengers shall not be accepted for flights that carry a group of children or VIP persons.


10.4.14. Deported and inadmissible passengers shall be accepted by the airline only for direct air transportation under the following conditions:

- the relevant state authority which ordered the deportation (departure), not less than 24 hours before the flight departure provided the airline with sufficient information regarding the deported persons (flight number, number of deportees, the reasons for deportation, the presence among the deportees of persons who were brought to criminal responsibility, the presence of sick and mentally ill passengers and the list of officials accompanying deportees);

- all the necessary documents for admission to the transportation of such persons are provided.

10.4.15. Deported (category DEPU), inadmissible passengers (category INAD) and criminal persons shall be accepted by the airline for transfer air transportation under the following conditions:

- reservation of transportation for such passengers is confirmed on all sectors of transfer route;

- transfer is not connected with the transfer / movement of deported persons to another terminal or airport;

- transfer is not associated with an overnight stay at the point of transfer; the minimum time of flight connections cannot be less than expected for the airport and has to take into account additional time for transportation and accommodation of such persons for transfers to another flight;

- the number of deported persons (category DEPU) is not more than 6 people and none of them, by definition of Office of the Commissioner, creates a hazard to the crew and passengers, their transportation can be carried out without escort. In this case the crew is formed of strong staff and usually includes the involvement of male flight attendants;

- the number of deportees (category DEPU) per flight is more than 6 people (10), in the interests of safety a representatives of the competent person should be assigned as a crew member;

- for the escort of more than 10 deportees (category DEPU) two representatives of the competent person should be provided and will be assigned as crew members.

Representatives of the competent person shall be representatives of law enforcement authorities that perform police functions or staff of security authorities that are responsible for providing security on board aircraft during transportation of the above categories of passengers.

10.4.16. Deported (category DEPA) and inadmissible passengers in custody shall be accepted for transportation under the following conditions:

- such transportation is coordinated with the competent authorities of departure and arrival countries;

- the airline at least 72 hours prior to departure is advised in writing about the date and route of transportation, escort terms, the level of risk that the escorted person/persons represent(s) and the list of officials who will escort deported person/persons;

- such transportation is not connected with a transfer of such passengers;

- all necessary admission documents for transportation are presented.

Deported (category DEPA) and inadmissible (category INAD) passengers who are accompanied shall be transported in groups of no more than two persons per flight. Such passengers must be accompanied by at least three accompanying persons. At the request of the air carrier, the number of accompanying persons can be increased up to 4 persons. Only employees who have skills of such work may escort the deported passengers.

Deportees (category DEPA) being in custody can be accepted for the same flight in number: arrested - no more than two persons; arrested and dangerous - not more than one person per flight.

Each person in custody must be accompanied by at least two security guards (employees of the agency which performs law enforcement functions).

10.4.17. It is forbidden to separate families of deportees during transportation. In the case of transportation of large families of deportees, at the discretion of the airline it shall be allowed to exceed the limit of civil deportees per flight.


10.4.18. Deportees (category DEPA) being in custody shall be accepted for transportation of their number is not more than one person per flight and should be escorted by at least two security guards (employees of the agency which performs law enforcement functions).


10.4.19.
 Requirements for flight safety assurance during transportation of persons in custody shall be similar to the requirements for transportation of criminal deportees.

Article XI. Passenger and Baggage Check-In

11.1. Passengers shall be accepted for carriage if they have the documents required for a carriage by air and a corresponding ticket executed properly, being paid for in full pursuant to the applied fare.

11.2. For transportation of passengers and baggage, the air carrier or handling agent shall, under the terms of the carriage agreement, check-in passengers and baggage using the departure control system (DCS), or if necessary, check-in passengers manually.

11.3. Check-in of passengers and baggage for flights shall start at the airport not later than 2 hours and be closed not later than 40 minutes before scheduled departure. However, the start time of check-in can vary depending on the conditions of the departure airport and the agreement with corresponding handling companies.

11.4. The online check-in of passengers for flights on the web-site shall start 23 hours and shall be closed 2 hours before the scheduled departure. Within that period the passenger can personally check-in for the flight on the airline’s website and by means of the airline’s mobile application.
In this case, time when such check-in ends shall be calculated by a passenger taking into account the time the passengers need for his/her timely arrival with baggage at the airport of departure to comply with the requirements of paragraph 11.3 of these Rules.

Passengers shall foresee the time needed to check-in themselves and their baggage, board the  aircraft and load baggage on board, pass the necessary administrative formalities before the flight and perform the requirements established for customs, quarantine, veterinary and phyto-sanitary, and other types of border control associated with the current legislation of Ukraine and countries of destination.

11.5. For observance of formalities associated with the procedure of departure, the passenger shall arrive at the place where the airline checks-in its passengers and their baggage and to the security check point with the documents necessary for the trip not later than one hour before scheduled departure.
 If the passenger arrives to the check-in point and the security check point after the designated check-in time ends or arrives without the documents necessary for the trip, then the airline shall be entitled to cancel the reservation and shall not be obliged to delay the flight departure.

11.6. Passengers and baggage shall be checked in based on the ticket, the passenger's identification document and other documents required under the law of Ukraine and laws of the country of destination or transit.

11.7. The airline shall be obliged to verify passenger's documents presented by him/her for transportation. In the absence of the duly executed documents and entry (transit) visas required for the passenger's travel, the airline shall be obliged to refuse his/her carriage. In this case, the refusal to carry a passenger will be deemed voluntary.

11.8. During check-in a passenger will be provided with a boarding pass for the flight where they indicate a passenger's name and last name, IATA code or ICAO code of the airline, flight number, date and time of departure, latest boarding time, the number of departure gate, the service class and the number of a seat on board.

11.9. The latest boarding time for an aircraft shall depend on the circumstances of flight departure and shall be defined by the air carrier. Passengers shall be informed thereof directly at the airport of departure.
Despite the process of boarding passengers (transportation by bus, telescopic ladder or sleeves, etc.) and the location of the parked aircraft, the end time for boarding passengers cannot end earlier than 10 minutes before the time of departure.

If a passenger is late for boarding, the airline shall be entitled not to accept the passenger for transportation and shall not be obliged to delay the flight.

In the case of passenger’s delay or no-show for boarding, it shall be deemed that the passenger voluntarily refused to be transported.

11.10. During passengers and baggage check-in, the passenger shall be obliged to present at the check-in desk all his/her baggage and cabin baggage for weighing and external review of it.

11.11. The airline or its handling agent shall be obliged to indicate the number and weight of the baggage accepted fro carriage on the baggage receipt, and issue the coupon of baggage tags for checked baggage. 
If the passenger has the ticket in electronic form, information on the number and weight of baggage shall be specified in the electronic registration system and in the Itinerary / Receipt.

11.12. To indicate the special conditions of checked baggage transportation, in addition to the baggage tag there shall be a special warning label without a number. 

On items that will stay on board with a passenger during transportation and have been permitted for transportation a special tag ‘Approved cabin baggage’ shall be attached.

11.13. After baggage registration and check-in, the liability for the integrity of checked baggage shall be imposed on the airline.

11.14. For transportation of baggage that exceeds the baggage allowances, these shall be charged a fee according to the fare set by the airline.

The payment for transportation of such baggage shall be conformed with a receipt issued for payment of transportation allowance or a Miscellaneous Charges Order (MCO).

Article XII. Denial of transportation of passengers and baggage

for the purpose of assuring flight safety 

12.1. The air carrier shall have the right deny transportation at any stage of transportation, cancel reservation or disembark the passenger from the aircraft, if such action is necessary 
- in connection with observance of applicable laws of the country of departure, arrival or transit; 
- to ensure the requirements of government competent and law enforcement authorities of Ukraine (Security Service of Ukraine, Ministry of Internal Affairs of Ukraine), border, customs, health and quarantine, veterinary, phytosanitary, etc.  authorities.

12.2. For the purpose of ensuring flight safety, the air carrier shall have a right deny transportation at any stage to the passenger / baggage, cancel reservation or disembark the passenger from the aircraft on the basis of its own grounded decisions, if:

1) Due to the passenger’s behaviour, age, psychical or physical condition, there are reasons to presume that the passenger: 

- requires special aid from the airline which was not orders or which the airline cannot render to him / her due to certain circumstances;

- will cause discomfort to other passengers; 

- will cause emergence of any risk for himself/herself or for other passengers, or property of passengers and of the air carrier;

2) If the passenger did not follow the air carrier’s instructions associated with assurance of flight safety, comfort and quality of transportation of other passengers; creates inconveniences for transportation of other passengers, in connection with which the airline fails to perform its obligations to passengers that are on board the aircraft;

3) If the passenger behaves in such a way that his/her behaviour causes concerns for proper assurance of flight safety during transportation. The passenger demonstrates an aggressive behaviour including threats to other passengers, employees of the air carrier and the crew; 

4) If the passenger refuses to undergo inspection by the security service staff of the air carrier, airport or corresponding state authorities;

5) If the passenger may constitute or already constitutes a danger for other passengers (baggage, cargo) or for aircraft. 

6) If the applicable fare or any charges that were to be paid by the passenger, were not paid. 

7) If the passenger did not present for inspection the documents necessary for the trip.

8) If the passenger attempts to enter a country without a valid entrance document. 

9) If during the flight the passenger damaged the ticket or other identification documents.

10) If the ticket presented by the passenger: 

- is not valid for transportation (in such a case the airline has a right to withdraw this ticket, to hold it invalid and to deny return of its value); 

- is purchased from a person that is the air carrier or is not its agent (in such a case the air carrier has a right to withdraw this ticket, to hold it invalid and to deny return of its value); 

- was declared lost, stolen, invalid, contains counterfeit material or otherwise causes suspicion (in such a case the air carrier has a right to withdraw this ticket, to hold it invalid and to deny return of its value);

- was purchased using a forged, stolen or invalid payment card (credit card);

- has the flight coupon that was corrected by any person that is not the air carrier or its sales agent), or was mutilated (in such case the air carrier has a right to withdraw this ticket, to hold it invalid and to issue duplicate of the ticket, if there are any grounds for that); 

- has the first unused flight coupon, and the passenger begins his/her trip at any other point of stop on the transportation route in accordance with a new fare that is not coordinated in compliance with the fare regulations of the air carrier (in such a case the air carrier has a right to withdraw this ticket, to hold it invalid and to perform voluntary reimbursement pursuant to the applied fare rules); 

11) If the person that presented the ticket, cannot identify him or herself as the person indicated in the ticket (in such a case the airline has a right to withdraw this ticket, to hold it invalid and to deny refund its value);

12) If the passenger has done before any of the above listed actions or violations, and there is evidence that such behaviour may be repeated;

13) If the airline informed the passenger in writing in advance that it cannot at any time after the date of such notice transport this passenger by its flights;

14) If the passenger has alcoholic or narcotic intoxication.

In all cases when a ticket is withdrawn, the air carrier shall take a formal note, the original of which is handed to the passenger and the air carrier keeps its copy.

12.3. A passenger who was denied carriage or further carriage for reasons specified in paragraph 12.1 of this Article shall be entitled to enforce the return of sums paid by him/her in accordance with paragraph 20.2 of these Rules.

12.4 A passenger who was denied carriage or further carriage for reasons specified in paragraph 12.2 of this Article shall be entitled to receive voluntary return of sums paid by him/her in accordance with paragraph 20.3 of these Rules.

Article XIII. Baggage

13.1. Applicable System of Baggage Transportation


The airline shall apply the piece concept (Baggage piece concept) (РС) for transportation of checked baggage of passengers.

13.2. Baggage Transportation Requirements. 

13.2.1. Baggage of a passenger shall be accepted for transportation during its check-in at the airport of his/her departure, transfer airport, airport of his/her stop or any other point of baggage check-in.

13.2.2. Goods of a passenger depending on their quantity, size, weight and peculiarities can be carried as checked baggage and unchecked baggage (hand luggage). 

13.2.3. Pieces of baggage weighing up to 23kg or up to 32kg, inclusive, for each baggage piece can be transported as checked baggage depending on passengers class of service.

Baggage pieces which weight exceeds 32kg shall not be accepted for transportation as checked baggage and such baggage shall be checked-in by a passenger for transportation as cargo.

Exception: one wheelchair required for passenger’s moving can be transported as checked baggage free of charge regardless of its size and weight

The total of three dimensions of a baggage piece (length, width, height) that is presented by a passenger for check-in, shall not exceed 158 cm (62 inches).

Subject to a prior consent of the airline, baggage pieces of larger size and weight can be accepted for transportation.

If there is no information regarding the baggage weight in the baggage tag, it shall be deemed that the weight of one piece of checked baggage amounts to 23.0 kg.

The baggage which does not meet the above-mentioned requirements and its transportation as checked-in baggage was not approved by the airline in advance shall be checked-in by the passenger for transportation as cargo.

13.2.4. Free baggage allowance for checked baggage shall be established depending on the service class and flight zone and shall not be less than 23 kg with the piece size amounting to 158 cm (62 inches).

A child up to 2 years shall be entitled to transport free of charge one baggage piece with weight up to 10 kg, which size, taking into account the total of three dimensions, does not exceed 158 cm (62 inches).

13.2.5. The air carrier shall take measures for transportation of the checked baggage to be on the same aircraft as the passenger and in particular, if applicable legislation requires presence of the passenger during fulfillment of customs clearance procedures related to checked baggage.  
If the checked baggage is transported by other aircraft  (for reason of insufficient capacity in the aircraft, passenger’s delay during baggage check-in, etc.) and checked baggage was not loaded to the flight where the passenger is transported, such baggage shall be checked-in through the appropriate lost baggage service and identified with special baggage tag (RUSH). 

Such baggage shall be delivered to the passenger’s destination by the next possible flight in shortest term.

The airline shall deliver such baggage to the place indicated by the passenger free of charge.

If it is impossible to deliver decayed baggage and the passenger has to receive the baggage on his/her own, the airline upon passenger’s request shall reimburse transport expenses associated with receipt of baggage if they are duly confirmed.

13.2.6. After acceptance of the passenger’s baggage for transportation, the airline shall undertake responsibility for it, which shall be confirmed by issuance of a baggage identification tag coupon to the passenger with the record detailing the number and weight of pieces accepted for transportation.
If a paper ticket is issued, check-in and acceptance of baggage for transportation by the airline shall also be confirmed by record of a baggage receipt detailing the number of pieces and weight of baggage accepted for transportation.

13.2.7. Starting from the time of baggage handover, baggage shall be the airline’s responsibility until the moment of its receipt, and access to checked baggage by the passenger shall be prohibited, except when its identification or additional inspection by competent authorities is held.

13.3. General Allowance of Free Baggage Transportation

13.3.1. A passenger shall have a right to transport a certain amount of his/her free checked baggage and hand luggage within the limits established by the airline.

13.3.2. Free baggage allowance for checked baggage, hand luggage including goods that are under passenger’s control and responsibility, shall be established by the airline depending on aircraft’s type, class of service and flight zone. 

13.4. Free baggage allowance and excess checked baggage charges according to the Baggage Piece Concept (PC)

Checked baggage allowance according to the Baggage Piece Concept (PC) shall be applied to all flights operated by the airline, including charter flights.

If the passenger’s route comprises of more than one segment of transportation and flights along this route are performed by different airlines, then free checked baggage allowance and rules of excess baggage charges of the airline that carries out transportation on the first segment shall apply to the whole route. 

EXCEPTION: in case of the airline’s flights performed under a code sharing agreement entered into with KLM - Royal Dutch Airlines (KL) and Air France (AF), checked baggage allowance and rules of excess baggage charges of the airline that operates the flight shall apply.

NOTE: in any case, free checked baggage allowance indicated in the ticket shall be taken into account.

 

13.4.1. Baggage allowance and charges regarding flights performed by UIA

Checked baggage free allowance according to the Baggage Piece Concept (PC) for all flights operated by the airline, including charter flights and transatlantic flights:

1) Checked baggage free allowance for all flights operated by UIA

Class of service and category of passengers

General allowance

Owners of Panorama Classic Card*

Owners of Panorama Premium Card*

Economy class (except flights to/from USA, Beijing

1 piece of baggage: weight up to 23 kg / total of three dimensions (length x width x height) not more than 158 cm  

1 piece of baggage: weight up to 23 kg / total of three dimensions(length x width x height) not more than 158 cm  

 

2 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

Economy class  for flights to/from USA** and Beijing

2 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

2 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

3 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

Premium economy class

2 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

2 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

3 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

Business class

2 pieces of baggage: each with weight up to 32 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

2 pieces of baggage: each with weight up to 32 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

3 pieces of baggage: each with weight up to 32 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

Infants (children up to 2 years)

1 piece of baggage: weight up to 10 kg / total of three dimensions (length x width x height) not more than 158 cm  + 1 not large foldable baby stroller or 1 baby cot, or 1 child car safety seat, regardless of service class

Note:

Child car safety seat must be the one permitted to be used on board an aviation transport. Applicability of a child car safety seat for transportation by air must e confirmed with a special tag attached to it. The seat must be in working order and have straps to fasten a child to it. The seat’s dimensions must not exceed 42x42 cm (16.5x16.5 inches).

Baby cots for transportation of infants shall be provided only onboard of wide-bodied aircraft operating long-haul flights of UIA. In order to use this service to transport a child, one should make a corresponding request while reservation of the transportation. UIA does not provide baby cots for transportation of infants on the rest of its flights.

If a passenger is travelling with his/her own baby bassinet, it is prohibited to use it during the flight. It can be used only before the aircraft board and after disembarkation. Passenger’s baby bassinet shall be kept in the baggage rack in the passenger cabin.

Seamen

2 pieces of baggage: each with weight up to 23 kg / each with total of three dimensions (length x width x height) not more than 158 cm  

Passengers with reduced mobility

+ 1 wheelchair or ay other supporting equipment on which the passenger depends physically, regardless of service class

Sporting equipment

Regardless of service class, for all flights operated by UIA maximum weight of 1 sporting set to be transported free of charge shall amount to 23 kg (provided, there is no other checked baggage piece). In case of excess weight from 23 to 32 kg, one should make additional payment.

Note:

Only with regard to air tickets purchased before 04.09.2015 for all flights operated by UIA, regardless of service class, each passenger (except INF) shall be allowed to carry as checked baggage one ski set free of charge. Ski set shall comprise of thee following: one snowboard or one pair of skis, one pair of ski poles, one pair of ski shoes. The above-mentioned items shall be packed in a special cover for skiing gear and should not contain any other foreign items.

 

Weapons and ammunition

1 container with weapon and 1 container with its ammunition (up to 5 kg) shall be deemed as one baggage piece. In case of excess of baggage allowance taken together with other baggage, they shall be charged in accordance with the service class.

Musical instruments

Free baggage allowance applied to usual baggage shall be applied to transportation of musical instruments.

Animals

Transportation of animals shall always be subject to payment. Exception: specially trained serve animals performing functions of accompaniment or emotional support of passengers with reduced mobility shall be transported free of charge.

*Members of the programme “Panaroma Club” may carry 2 kg in excess of the allowance per each piece of checked baggage, but no more than 32 kg.  

** The specified allowances shall apply to tickets to/from the USA which were reserved starting from February 13, 2014. The general allowance of the economy class, that is 1 baggage piece, shall apply to tickets reserved before February 13, 2014.

2) Payment for Excess Baggage Transported by All Flights Operated by UIA

Service charge may be collected at a ticket office upon payment for excess baggage.

Checked baggage

Zone 1

Zone 2

Zone 3

Zone 4

Notes

2nd baggage piece in excess of the free allowance

€25

(30$)

€75

(85 $)

€100

(110 $)

€150

(165 $)

1. List of oversized sporting equipment that shall be transported only as cargo:

· Tandem bicycle.
· Windsurfing gear which length exceeds 300 cm (118 inches).

·  Sporting poles.
· Javelins.
· Kayaks/canoes, oars.
· Hand glider.
· Any sporting equipment weight of 1 piece/set of which  exceeds 32 kg (70lb).

2. A musical instrument which weight (only with a container/case) exceeds 32 kg (70lb) and/or which total of three dimensions (length x width x height) is over 300 cm (118 inches) shall be transported only as cargo. Exception: a double bass shall be accepted for transportation as checked baggage, even if it size exceeds the maximum permitted measures.

3rd baggage piece in excess of the free allowance

€50

(55$)

€75

(85$)

€150

(165$)

€200

(220$)

Each baggage piece with weight over 23 kg and up to 32 kg, such baggage shall be transported as cargo.

€25

(30$)

€50

(55$)

€75

(85$)

€150

(165$)

Each baggage piece which size (total of 3 dimensions) is over 158 cm (62 inches) up to 300 cm (118 inches). If the size exceeds 300 cm (118 inches), such baggage shall be transported as cargo.

€25

(30$)

€50

(55$)

€100

(110$)

€300

(330$)

Each set of sporting equipment (except for oversized), regardless of its actual size shall be considered as baggage within the limits of permitted allowances.

Exception: length off a windsurfing board shall not exceed 300 cm (118 inches). If this measure is exceeded, such windsurfing gear is considered oversized and shall be transported only as cargo. 

Animal (only a cat or a dog) in the cabin + container weight (maximum 8 kg, container size (total of dimensions) up to 115 cm)

€25

(30$)

€100

(110$)

€200

(220$)

€200

(220$)

Shall not be included to the cabin baggage free allowance.

Animal (only a cat or a dog) in the cargo hold + container weight (maximum 32 kg)

€100

(110$)

€150

(165$)

€200

(220$)

€200

(220$)

Shall not be included to the checked baggage free allowance.

Service animals

free of charge

free of charge

free of charge

free of charge

Specially trained serve animals performing functions of accompaniment or emotional support of passengers with reduced mobility.

Definitions of zones:

Zone 1: All domestic flights within Ukraine

Zone 2:

  • Europe (except Ukraine), Belarus, Moldova;
  • European part of Russia, part of Russia located in Asia, including Siberia, with the exception of the Far East;
  • Central Asia: Kazakhstan, Turkmenistan, Uzbekistan, Kyrgyzstan, Tajikistan;
  • Middle East: Egypt, Libya, Jordan, Oman, Lebanon, United Arab Emirates, Bahrain, Saudi Arabia, Syria, Iraq, Iran, Afghanistan, Pakistan, Yemen, Qatar, Israel, Turkey, Azerbaijan, Armenia, Georgia;
  • North Africa: Algeria, Morocco, Tunisia.

Zone 3:

  • Russian Far East (Far Eastern Federal District of Russia): Magadan Oblast, Primorsky Krai, Sakha Republic (Yakutia), Sakhalin Oblast, Khabarovsk Krai, Chukotka Autonomous Okrug;
  • India, Sri Lanka, Mongolia, China, North Korea, South Korea, Nepal, Bangladesh, Bhutan, Burma, Thailand, Vietnam, Laos, Cambodia;
  • USA, Canada.

Zone 4: The rest of the world.

Settlement method

If a route has segments that belong to different zones, in this case along the whole route (in one direction) they shall apply a fare according to the zone which has the biggest number.

 For instance:

  • KharkivKyivLviv: payment shall be made according to the fare of zone No.1;
  • DnipropetrovskKyivFrankfurt: payment shall be made according to the fare of zone No.2;
  • OdesaKyivBangkok: payment shall be made according to the fare of zone No.3;
  • ZurichKyivMelbourne: payment shall be made according to the fare of zone No.4.

3) If several payments with different parameters of excess baggage is applied to the checked baggage, one should pay their total amount.

If the route consists of more than one segment and flights along this route are operated by different air carrier, the allowances set by the air carrier that performs the first flight shall apply to the whole route.

Exception: in case of UIA’s flights performed under a code sharing agreement entered into with KLM/AF, allowances of the airline which flight number is indicated in the air ticket shall apply.

In any case, free baggage allowance indicated in the passenger’s ticket shall be taken into account.

13.4.2. Free baggage allowance shall not cover the following: 

- passenger goods irrespective of their name, dimensions of which do not correspond the dimensions mentioned in paragraphs 13.2.3, 13.4.1-13.4.4 of this Article;

- passenger goods, which are not put into valises, bags, boxes irrespective of their name and purpose, where weight of one piece of such baggage exceeds 23kg for economy class and 32 kg for business class;

- TV sets, recorders, radio set and other electronic equipment where weight of one piece of such baggage exceeds 10kg;

- flowers, young plants, nutritive greens, dry plants, branches of trees and bushes which total weight exceeds 5kg;

- correspondence being accompanied by state messengers;

- animals (domestic or wild), birds, bees and other living creatures, except a guide dog accompanying a blind person.

13.4.3. The airline can extend the list of items, which are not covered by the free baggage allowance.

13.5. Declared Baggage Value 

13.5.1. A passenger shall have a right to declare the value of his/her baggage before check-in and his/her carriage if there is the consent of the airline for transportation of checked baggage with a declared value.  
13.5.2. Value of baggage, which is subject to check-in, shall be declared separately for each piece of baggage. In the case of checked baggage value declaration, the passenger shall pay a fixed fare before the airline accepts such checked baggage for transportation.

13.5.3. As confirmation of payment for checked baggage carriage with declared value, the airline shall issue for the passenger a miscellaneous charges order (MCO) or receipt of payment for baggage carriage with declared value pursuant to the corresponding baggage fare. 

In above-mentioned documents shall contain the route of baggage carriage with declared value, number of the baggage tag, name and last name of the passenger (owner of the baggage with declared value).

13.5.4. Value of the baggage shall be estimated by an expert of the appropriate Chamber of Commerce and Industry with drawing up an inventory list and record of evaluated things of such baggage in four authentic copies, the fourth copy shall be kept by the institution.

Copies of the record describing evaluated things shall be signed by the authorized expert and the owner of the baggage, and certified with the stamp of the institution.

The first copy of the evaluated things record shall be kept by the baggage owner, the second copy shall be given to the airline (its authorised representative), the third copy shall be attached to evaluated baggage at the airport of departure after they verify if the evaluated things contained in such baggage correspond the information of the certified description.

Evaluated baggage (baggage piece) shall be locked in the presence of the baggage owner and the authorized representative of the airline, and the locks shall be securely packed in a foil by the wrapper at the airport of dispatch, and, with participation of the parties to the agreement on carriage of baggage with declared value, it shall be registered at the passenger and baggage check-in desk and accepted by the airline for transportation.

13.5.5. In cases when such baggage is lost, the airline’s responsibility shall be limited to its declared value, except in cases where the airline can prove that the amount requested by the passenger exceeds actual passenger’s interest in baggage delivery.  


13.5.6. A passenger also shall have a right to additional insurance of his/her baggage before its check-in and transportation with an insurance company he/she selects.

13.6. Pooled Baggage Transportation

13.6.1. Passengers, who are travelling as a group, by their request, shall have a right, and the airline may apply to the checked baggage of such passenger to the sum of all passengers free baggage allowances. 
Pooled free baggage allowance may be applied also to passengers, who are members of one family.   

13.6.2. Pooling of baggage concerns only free baggage allowance calculated on the basis of piece concept. Baggage shall be checked-in for each passenger separately.

Polling of baggage pieces of a group of passenger concerns only a unified free piece baggage allowance regarding baggage of each passenger.

13.6.3. Pooled baggage can be checked-in by one person who has been authorised by all passengers in the group and who is a part of the group of these passengers. 

In this case, the number of pieces and weight of such passenger’s baggage shall be indicated in the transportation documents of each passenger of such group. 

13.7. Requirements to baggage package 

13.7.1. Every piece of baggage must have proper packaging that ensures its safekeeping during transportation and handling, and makes impossible to cause damage to passengers, cabin crew, third persons, aircraft, baggage of other passengers or other property, and also excludes the possibility of free or accidental access to baggage content by outside persons. 

Baggage that does not meet the requirements of this paragraph will not be accepted for transportation and no responsibility shall be taken by the airline for such baggage.

Good and proper condition of baggage packaging shall be determined by the airline.

13.7.2. Any baggage, which has outside damages that do not affect its integrity during transportation and handling and cannot cause damage to passengers, cabin crew, third persons, aircraft, baggage of other passengers or other property, may be accepted as checked baggage with the airline’s consent.
In this instance, details about the presence and damage type of the baggage shall be indicated on a baggage receipt (tag) by the airline or its handling agent and may be confirmed also by the passenger.    

13.7.3. The airline or the airline’s ground handling agent shall have a right to require the passenger to make additional adjustments to the packing of his/her baggage.

13.8. Restrictions on Items Accepted for Transportation as Baggage

13.8.1. Items forbidden for transportation as baggage: 

- any goods, items, liquids and other substances which could possibly create a considerable risk to the health of passengers, or affect the safety of the flight or property of the airline or to other passengers at the time of transportation, in particular: compressed gases – flammable or non-flammable, or poisonous, household gas, butane, propane, oxygen, charged gas cylinders for diving; corrosives – acids, alkali, rechargeable batteries, mercury and devices that contain mercury; explosives – ammunition, fireworks, signal flares, flares; flammable liquids and solids – liquids for lighters and heating; radioactive materials; brief-cases and cases with a built-in warning device; oxidizing agents – bleach, peroxides; poisons – arsenic, cyanide substances, insecticides, herbicides; infectious substances – bacteria, virus cultures; other dangerous items and substances – magnetized materials, aggressive and irritating substances with a strong long-lasting odour, as well as any other items and substances, which are determined in the “Technical Instructions for the Safe Transport of Dangerous Goods by Air”, ICAO, Doc 9824-AN/905, as such that are forbidden for transportation on passenger aircraft;

- any goods, items and pharmaceutical drugs for which transportation is forbidden or restricted by applicable laws of any country, from the territory of which, on the territory of which, or through the territory of which the flight will be operated;

- any goods not suitable for transportation due to their nature, weight, dimensions, form or smell.

Tear gas sprays, cartridges for gas pistols and revolvers shall not be accepted for carriage by passenger flights.

13.8.2. It is forbidden to transport live or dead animals and birds, except in cases specified in paragraph 14.2, Article 14 of these Rules.

13.8.3. The air carrier shall not bear responsibility for fragile, brittle items, breakable and perishable items, electronic equipment (including photo, video and computer equipment, storage devices), computer software, money, keys, jewellery (precious, semi-precious metals and stones), glasses, antiques, artwork, photographic, furs, technical documentation, business papers, securities, medicines a passenger need during the trip, medical documentations, passports and other identification documents, samples, unique or irreplaceable items or any other valuable items.

The above-listed items shall be transported under passenger’s responsibility in cabin baggage or, at passenger’s discretion, in checked baggage or cargo.

Electronic cigarettes, lithium cells, medications (in the amount required for travel) shall be transported only in cabin baggage.

13.8.4. Upon an advance approval by the airline (not later than 24 hours before a flight), they can allow transportation as cargo or checked baggage in a limited amount and under certain conditions of firearms and its ammunition, carbon-dioxide ice subject to compliance with the international rules of IATA and Ukraine regarding transportation of dangerous cargo.

All kinds of gear (military, hunting, tourist, sporting, etc), ammunition and other weapon, including antique firearms and cold steal, cutting and thrust items shall be transported in checked baggage or cargo.

The amount of ammunition and gunpowder for transportation by natural persons as cargo shall not exceed the following weight: 

- cartridges for firearms of all calibres                      - 10kg;

- smokeless gunpowder and its products                  - 10kg;

- smoke gunpowder                                                   - 5kg;

- products of smoke gunpowder                               - 5kg;

- caps                                                                         - 5kg.

Such items shall be checked by authorised competent persons, properly packed and must be transported with issuance of appropriate documents, which allow their export/import and transit to the country of destination.
The responsibility for the results of improper fulfilment of the above-mentioned procedures shall be imposed on the passenger.

13.8.5. A passenger shall have a right to include into checked baggage: 

- his/her home appliances, alcoholic drinks, food, nonradioactive items for medical purposes and toiletries, items of daily necessities including containers with sprays for medical purposes and other items, and materials allowed for transportation by the competent supervisory authorities within established dimensions and number for one person according to “Technical Instructions for the Safe Transport of Dangerous Goods by Air” (ICAO, Doc 9824-AN/905).

13.8.6. If the passenger wishes, the air carrier can transport things (items) listed in paragraphs 13.8.1 - 13.8.5 as unaccompanied baggage (cargo) subject to requirements set forth in paragraph 13.7. 

13.9. Right of Refusal to Accept Baggage for Transportation

13.9.1. The airline shall have a right of refusal to accept baggage for transportation as checked, if it is not properly packed in valises with locks or in other relevant containers which ensure its safe transportation and handling with usage of standard means of baggage (cargo) handling.  

13.9.2. The airline also shall have a right and may deny transportation or further transportation of baggage items that are determined in paragraphs 13.8.1-13.8.4 of this Article, after it has come to the conclusion on the basis of the respective documents, that such items may contain prohibited materials or items.
The airline shall not be obliged to take under its control and bear the responsibility for goods or items, which it refused to accept for transportation as baggage.

13.9.3. The airline, upon a passenger’s request, can transport items determined in paragraphs 13.8.1-13.8.2 and 13.8.4 of this Article as unaccompanied baggage (cargo) taking into consideration requirements of paragraph 13.14 of this Article.

13.9.4. Checked baggage of the passenger who failed to show up for boarding shall be obligatory disembarked from the aircraft.

13.10. Right of Inspection 

13.10.1. With the purpose of ensuring flight safety and detection of items listed in paragraphs 13.8.1 - 13.8.4 of this Article, the airline shall have a right to demand a passenger to undergo security inspection which is carried out by the aviation security services of the airline and the airport, and to submit his/her baggage for inspection (search), and the airline shall have a right to inspect, or to organise inspection of baggage in absence of a passenger. 

If the passenger refuses to satisfy such requirements, the airline may deny transportation of the passenger (his/her baggage).

13.10.2. The airline shall not bear responsibility for any damage caused to a passenger or his/her baggage if during X-ray inspection or other type of scanning items prohibited for carriage are detected, except in cases of airline’s negligence.

13.11. Excess Baggage, Non-standard and Bulky Baggage

13.11.1. Excess and bulky baggage of a weight that exceeds 23kg but is no more than 32kg (one piece) shall be accepted for transportation at a passenger’s request and only with the airline’s consent, if spare capacity is available on board the aircraft and if the passenger pays for transportation of such baggage, except when such transportation was in advance agreed with the airline and paid for.

13.11.2. Baggage transportation that exceeds the maximum free baggage allowance established by the airline shall be paid by a passenger before its transportation. Information and requests for payment of excess baggage shall be provided by the airline (its sales agent and/or handling agent) during reservation of the seat on a flight and upon passenger’s check-in.

13.11.3. Special types of baggage such as technical equipment, sporting equipment, musical instruments, weapons and ammunition, and also bulky baggage, animals and birds shall be accepted for transportation only with a prior consent of the airline and if there are special conditions on board the aircraft and spare capacity available for transportation of such baggage.

13.11.4. A passenger shall meet all special requirements established by supervisory authorities and conditions of such baggage carriage, and make payment for baggage transportation according to the standards and rules provided for by the airline.

13.11.5. If there is no possibility to transport non-standard and bulky baggage as checked baggage, a passenger shall in advance check in such baggage for transportation as cargo.

13.12. Procedure for Excess Baggage Payment

13.12.1. Carriage of baggage in quantities that exceed the free baggage allowance shall be paid for by the passenger at fare established by the airline for payment of excess baggage or special baggage, effective as of the day of issuance of an excess baggage receipt regarding payment of same or issuance of MCO and the date of flight departure according to the ticket.

A passenger may make the above-mentioned payment in advance, with the airline’s consent during ticket issuance or directly at the airport before check-in.


13.12.2. If at the point of the aircraft’s departure a passenger presented for transportation the baggage in quantity that is less than what was paid for in advance, the difference in payment between the paid for and actual weight of the baggage shall be refunded to the passenger.  

If at the point of departure a passenger presented for transportation more baggage than he/she paid for in advance then such baggage shall be accepted for transportation after relevant additional payment has been made.


13.12.3. In the case where the aircraft load limit has been exceeded, or in absence of free tonnage, the airline, notifying the passenger thereof, shall have a right to send his/her baggage by its first available flight, or by a flight of other air carrier.

The airline shall on its own determine the baggage which will be transported by the next flight.

13.12.4. The airline shall have a right to refuse a passenger transportation of his/her baggage due to his/her failure to pay fares and charges established by the airline.

13.13. Unaccompanied Baggage. 

13.13.1. If the passenger wishes so and subject to the airline’s consent, his/her baggage can be transported as unaccompanied baggage (cargo).

13.13.2. Unaccompanied baggage shall be accepted for transportation between the same points as the passenger is travelling according to ticket and only after customs and other procedures related to baggage were completed by passenger in person. 

13.13.3. Transportation of unaccompanied baggage shall be processed in advance by the passenger at the office of the airline’s cargo transportation directorate. An airway bill shall be issued for such baggage accepted for transportation.

Carriage of the above-mentioned baggage shall be performed according to the Rules of cargo air transportation.
Payment for carriage of such carriage shall be made by a passenger based on fares established by the airline. 

13.14. Cabin Baggage (Unchecked Baggage)

13.14.1. Items that have weight and dimensions specified by the airline which allow their safe placing in the cabin of aircraft on baggage shelves or under the seat shall be accepted for transportation as cabin baggage.

Cabin baggage shall not exceed the size which comprises of the total amount of three dimensions (length 55 cm + width 25 cm + height 35 cm), thus, no more than 115 cm (45 inches) and up to 15 kg, inclusive.

It is forbidden to place hand baggage and items allowed for transportation in walkways of the aircraft’s cabin.

13.14.2. Items, which do not comply with the established airline’s requirements regarding dimensions and weight of hand luggage, or which are not allowed for transport in the passenger cabin of the aircraft shall be considered and registered as checked baggage.

13.14.3. Hand luggage shall not contain cutting or sharp items: knives, scissors, needles, knitting needles and other cutting and sharp items.
It is also forbidden to bring on board the aircraft any liquids, suspensions, creams or pastes with a volume of more than 100ml (grams) each.
The total volume of the above-mentioned substances in hand luggage packed in containers of maximum capacity of 100ml (grams) each shall not exceed 1l (1kg) per passenger.
The permission regarding the quantity of items and volume of substances (which are not forbidden to transport) in hand luggage for one passenger may be changed by authorised civil aviation authority.

13.14.4. Hand luggage shall be under passenger’s control, custody and responsibility during the whole carriage.

13.14.5. Cabin Baggage Allowances

Flights within zones 1 and 2

Your Cabin Class

If you are not a Panorama Club FFP member

If you are a Panorama Club FFP member Classic/Premium cards

Economy class

One piece of hand baggage: weight up to 7kg, dimensions 
up to 55cm x 40cm x 20cm 

One piece of hand baggage: weight up to 12kg, dimensions 
up to 55cm x 40cm x 20cm 

Business class

One piece of hand baggage: weight up to 12kg, dimensions 
up to 55cm x 40cm x 20cm 

Flights within zones 3 and 4

Економічний клас

 

One piece of hand baggage: weight up to 7kg,
dimensions 
up to 55cm x 40cm x 20cm 

 

One piece of hand baggage: weight up to 12kg,
dimensions 
up to 55cm x 40cm x 20cm 

Premium Economy class

One piece of hand baggage: weight up to 7kg,
dimensions 
up to 55cm x 40cm x 20cm 

One piece of hand baggage: weight up to 12kg,
dimensions
up to 55cm x 40cm x 20cm 

Business class *

Two pieces of hand baggage: total weight up to 15kg,
dimensions (each peace) up to 55cm x 40cm x 20cm 

Two pieces of hand baggage: total weight up to 15kg,
dimensions (each peace)
up to 55cm x 40cm x 20cm 

Regardless of the route zone and cabin class

If travelling with an infant (a child under 2 years old) a passenger can additionally bring into the aircraft cabin 1 bag (per each infant) with weight up to 5 kg and dimensions up to  55 х 40 х 20 сm  containing clothing, disposable toiletries, soft toys and baby food that can be used during the flight.

In addition to hand baggage a passenger can carry on board free of charge the following items:

  • 1 ladies handbag;
  • reading material;
  • 1 umbrella or walking stick;
  • 1 overcoat;
  • 1 small camera or binoculars;
  • 1 personal laptop;
  • 1 pair of crutches.

If the route of the passenger travelling in business class combines zones 1-2 and zones 3-4, he/she can carry in the passenger cabin 2 pieces of cabin baggage with weight up to 15 kg.

Exception: on a flight operated in zones 1-2, due to a limited passenger cabin capacity, a passenger travelling in business class can be offered to check in his/her hand baggage as checked baggage. Such baggage will be handed to the passenger at the exit from the aircraft at the airport of arrival.

Definitions of zones:

Zone 1: All domestic flights within Ukraine

Zone 2:

  • Europe (except Ukraine);
  • European part of Russia, part of Russia located in Asia, including Siberia, with the exception of the Far East;
  • Central Asia: Kazakhstan, Turkmenistan, Uzbekistan, Kyrgyzstan, Tajikistan;
  • Middle East: Egypt, Libya, Jordan, Oman, Lebanon, United Arab Emirates, Bahrain, Saudi Arabia, Syria, Iraq, Iran, Afghanistan, Pakistan, Yemen, Qatar, Israel, Turkey, Azerbaijan, Armenia, Georgia;
  • North Africa: Algeria, Morocco, Tunisia.

Zone 3:

  • Russian Far East (Far Eastern Federal District of Russia): Magadan Oblast, Primorsky Krai, Sakha Republic (Yakutia), Sakhalin Oblast, Khabarovsk Krai, Chukotka Autonomous Okrug;
  • India, Sri Lanka, Mongolia, China, North Korea, South Korea, Nepal, Bangladesh, Bhutan, Burma, Thailand, Vietnam, Laos, Cambodia;
  • USA, Canada.

Zone 4: The rest of the world.

NOTE: if a route has segments that belong to different zones, in this case along the whole route they shall apply checked baggage free allowance or hand baggage free allowance according to the zone which has the biggest number.

 For instance:

  • Kharkiv – Kyiv – Lviv: allowances according to zones 1 and 2 shall apply;
  • Lviv – Kyiv – Frankfurt: allowances according to zones 1 and 2 shall apply;
  • Odesa – Kyiv – Bangkok: allowances according to zones 3 and 4 shall apply;
  • Zurich – Kyiv – Melbourne: allowances according to zones 3 and 4 shall apply.

13.14.6. The allowances and terms of free carriage of the checked baggage and cabin baggage, and standards of payment for transportation of excess checked baggage and cabin baggage can change, and the information about it will be provided to passengers on the airline’s website.

Article XIV. Transportation of Some Categories of Baggage

14.1. Baggage Transportation in Cabin of Aircraft

14.1.1. At the passenger’s request and with the airline’s consent, certain items which require special caution measures during carriage or special conditions of its handling, may be carried as cabin baggage (fragile, brittle things, breakable and perishable items, video, photo cameras, TV, radio, video equipment, samples of equipment, musical instruments, mobile phones, portable computers, other electronic and optical devices, etc.).


14.1.2. Items, which a passenger considers as inappropriate for carriage in cargo hold of the aircraft, shall be accepted for transportation in passenger cabin only with prior consent of the airline.
Carriage of such items shall be paid for by the passenger according to the air carrier’s rules, and depends on the quantity of seats necessary for their carriage.

14.1.3. The weight of one non-standard baggage piece transported in the aircraft cabin shall not exceed 80 kg and its dimensions shall not exceed the following: height 115 cm, length 65 cm, width 45 cm, which  should allow placement of baggage on separate passenger seat(s).

Packaging of baggage carried in the aircraft cabin must have rounded edges for prevention of injuries to passengers and damage to their property and the equipment of the aircraft and meet sanitary norms..
Such baggage must be properly fastened on (a) passenger seat (seats).

14.1.4. Delivery to aircraft of baggage that must be carried in the aircraft cabin, its loading, placing in the cabin of aircraft, unloading and transportation within airport terminals shall be the passenger’s responsibility and shall follow his/her prior request and payment of these services to relevant airport authorities.

14.2. Transportation of animals and birds

14.2.1. The airline shall transport only dogs and cats, both in the aircraft cabin and as checked baggage.

14.2.2. Transportation of dogs and cats shall be fulfilled on condition the passenger receives a permission from the airline while making his/her reservation before transportation. 

Animals shall obligatory be properly placed in containers/cages and shall have valid certificates pertaining to vaccination and health status, permissions to enter the country of destination or transit. 

Animals must be clean, neat and without unpleasant smell.

The airline shall have a right to determine the method of transportation and limit the number of animals, which are allowed for transport by one flight. 

14.2.3. Transportation of animals accepted by the airline to the aircraft cabin, or as checked baggage together with container and food, shall be paid for as additional service by the passenger according to relevant fares established in paragraph 13.4.1.

It is allowed to transport in the passenger cabin free of charge:

-          service dogs accompanied by a dog-breeder, seeing-eye dogs for blind and deaf passengers, and containers with food for them;

-          animals for emotional support of passengers.

A seeing-eye dog/service dog must have a collar and muzzle and must be tied to the seat near the feet of the passenger or dog-breeder.

14.2.4. In the case of animal transportation, the passenger shall take full responsibility for his/her animals, and for presentation of necessary certificates, permissions, references etc., as provided for by applicable laws and rules of the country of departure and entry. 

The airline shall not bear responsibility for any injury, loss, delay in delivery, illness or death of such animals during transportation or due to denial of competent authorities of entrance to country or transit, unless such damage was caused as a result of the airline’s negligence.

14.2.5. Animals whose weight together with the transportation means exceeds 8 kg shall be transported only baggage or cargo holds of the aircraft, except seeing-eye dogs.

14.2.6. If the passenger fails to meet conditions of paragraphs 14.2.1-14.2.4 of this Article, the airline shall have a right during check-in of the passenger, at its own discretion, to make the final decision regarding transportation or refusal of the transportation of animals.

 

Article XV. Schedule

15.1.1. Scheduled flights shall be operated according to the aircraft schedule which was calculated by the airline, published in the automated reservation systems and is open to public for viewing on the airline’s website. The airline can publish advertising flight timetables for the provision of information to the public. 

The airline guaranties that data placed in the automated reservation system and the information placed or given for placement in other reservation systems by the airline is accurate, faithful and exhaustive. 

15.1.2. Charter flights (non-regular flights) shall be operated on the basis of a charter contract (chartering of an aircraft) between the airline and tourist operator. 

Mentioned flights shall be operated by the airline during the day determined in the charter contract ordered by the tourist operator for one or several flights for carriage of passengers and baggage.


15.1.3. The airline shall not bear the responsibility for errors and omissions in schedules or other published flight timetables of other airlines. 

15.1.4. Ground handling entities and/or operators of airports shall have the right to issue joint timetables of flight operations of all airlines, which operate flights from/to this airport.

15.1.5. Flight departure times and the types of aircraft indicated in the schedule or in other flight timetables and traffic documents of the airline shall be not guaranteed and shall not be an obligatory condition of the air transportation agreement, except for the departure time indicated in the ticket.
The airline shall have a right to change schedules, timetables of flight operation and flight departure times with the understanding that it shall inform passengers in good time. 

15.1.6. The airline shall have a right to change the type of aircraft without notification to the passenger.  

15.1.7.  The airline and ground handling entities (operators of airports) shall provide passengers in the airport with visual and/or acoustic information related to:

- departure time and landing time of aircraft;

- place, opening and closing time of check-in;

- place, start and finish time for boarding the aircraft;

- flight delay, cancellation or reason for flight delay or cancellation.

Article XVI. Cancellation and delays of flights

16.1. The airline shall have a right to delay or cancel flights for commercial reasons and for reasons beyond of its control.

16.2. The airline shall be obliged to take all necessary measures to avoid delays in the transportation of passengers and baggage.

16.3.  In the case of force-majeure circumstances the airline shall have a right, without notification to the passenger, to cancel or delay the flight, or cancel the previously approved reservation.  

In other cases, if unexpected delay of a flight is revealed, the airline or its air transportation sales agents shall be obliged to notify passengers concerning delays or cancellation of flights no later than three hours before check-in is due to commence.

16.4. In the case of flight delays, the airline by itself or through a ground handling entity (operator of the airport) shall notify passengers by available means in the departure airport every 30 minutes concerning approximate length of flight delay and approximate time of its departure.

Article XVII. Passenger’s right for reimbursement in the case of denied transportation, cancellation or long-lasting flight delay  

17.1. Order of Reimbursement Application

17.1.1. Provisions of this section shall apply to passengers (of scheduled and charter flights) which were denied transportation against their will, or flights of which were cancelled or delayed, on condition that passengers have confirmed reservations on appropriate flights and are present for check-in at the time specified by the air carrier’s rules and indicated in writing (including electronic means), or, if check-in time is not indicated, not later than 45 minutes before indicated time of flight departure, or he/she reserved a seat on the flight, which was delayed/postponed by the air carrier to other flight.   

   
17.1.2. Provisions of this Article shall not apply to passengers travelling at free or reduced fares, which directly or indirectly are not available for other passengers.

However, provisions are made for passengers who received their tickets from the airline through its passenger loyalty program for frequent-flyer passengers and members of the “Panorama club” of the airline, and to passengers travelling using reimbursed tickets.

17.1.3.  If the airline voluntarily pays the compensation or provides the services as provided in this Article, no provision of this Article shall be construed as such that states that the airline has recognized its fault, as limiting its right to demand compensation by way of recourse from any entity, including third parties, under the applicable legislation of the state of departure/arrival of the flight.

17.1.4. if any obligations to the passenger arise concerning the flight  operated on the basis of an interline agreement or code-sharing agreement, responsibility for servicing and payment of compensation shall be imposed on the actual (operating) carrier through the fault of which improper carriage occurred.

If the number of passengers who have a confirmed reservation exceeds the number of available seats in the lock of seats of the contracting carrier, the contracting carrier which oversold tickets shall bear responsibility for servicing and payment of compensation.

17.1.5. Compensation payment envisaged by this Article shall be made upon request of the passenger if the fact of the airline’s direct fault of denied transportation, cancelled or delayed air flight has been ascertained.

17.1.6. Distances indicated in this Article shall be measured according to the method of orthodromic distance route.

17.2. Reimbursement to a Passenger in Case of Denied Transportation

17.2.1. In cases where the air carrier has advance knowledge that a passenger with a confirmed reservation will be denied boarding, the air carrier shall first communicate with passengers to find passengers who are willing to refuse their confirmed reservation in return for a remuneration agreed between the passenger who voluntarily refuses to board the aircraft and the airline. 

17.2.2. Except the payment of remuneration the airline shall offer a passenger to choose: 
1) Reimbursement by passenger’s request of the value of transportation within seven days, starting after the day following the day of request,  shall be paid in cash, by electronic bank transfer, bank order, bank cheque or electronic voucher or, if there is witnessed written consent of the passenger, in the form of travel cheques – full cost of the ticket at price it was purchased, for unused part of the ticket and for used part or part of the ticket, if the flight does not meet demands of the passenger, and also if there is necessity to provide return transportation to initial point of departure at the first opportunity. 
2) Rerouting is fulfilled upon relevant transport conditions: 

- to final destination point at the first opportunity;

- by passenger’s request to the final destination point at a later time, and upon the availability of spare seats on the flight.


17.2.3. Transportation of a passenger from the airport, where denied transportation has occurred to the airport from which an alternative route shall be offered by the airline, and from the airport of alternative landing to the airport where passenger was originally supposed to arrive on the flight to which transportation was denied, is paid at the airline’s expense. 

 
17.2.4. If there are no or insufficient number of passengers who have (voluntarily) been denied boarding, then the air carrier shall have a right to deny carriage against their will.

17.2.5. If a passenger was denied transportation against his/her will, the airline pays reimbursement in the following amounts:
250 Euro – for flights with a range up to 1500 kilometres, inclusive;

400 Euro – for flights with a range over 1500 up to 3500 kilometres inclusive;

600 Euro – for flights with a range above 3500 kilometres.


The calculation of the flight distance shall be based on the last location at which the passenger was denied boarding, where the passenger had a reserved seat and whereby the flight scheduled was delayed.

17.2.6. The airline shall have a right to reduce the amount of reimbursement specified in paragraph 17.2.5 of this Article by 50% if the passenger was offered rerouting to his/her destination point by alternative flights, the arrival time of which does not exceed scheduled: 
Two hours – for flights with a range up to 1500 kilometres inclusive;

Three hours – for flights with a range from 1500 to 3500 kilometres inclusive;

Four hours – for flights with a range above 3500 kilometres.

17.2.7. Payment of the reimbursement shall not exempt the airline from obligation to offer a passenger services of his/her choice and reimbursement of expenses, specified in paragraph 17.2.2. and 17.3.5 of this Article. 

17.3. Reimbursement to a Passenger in Case of Flight Cancellation

17.3.1. In the case of flight cancellation the airline shall offer to a passenger the service according to paragraph 17.2.2 of this Article and reimbursement according to paragraphs 17.2.5 and 17.2.6 hereof.
A passenger may have a right to reimbursement if he/she was not notified about flight cancellation: 
- at least two weeks prior to scheduled flight departure time;

- within the period no more than two weeks prior and no less than seven days prior to scheduled departure time and offered rerouting that gave the opportunity to leave the departure point not later than two hours prior to scheduled departure time and to arrive at final destination point not later than four hours after scheduled arrival time; or

- less than seven days prior to the scheduled departure time, and rerouting is offered that provides the opportunity to leave the departure point not later than one hour prior to scheduled departure time and arrive at final destination point not later than two hours after scheduled arrival time.

17.3.2. The airline, cancelling or delaying a flight, shall provide passengers on their request explanation concerning reasons of cancellation or delay of the flight. 
If there is necessity to provide in good time, transfer of transit passengers to connecting flights, the airline at the first opportunity will offer them alternative routes of carriage.

17.3.3. The airline shall not be obliged to pay the reimbursement and render services specified by this Article; if the airline can give confirmation that the reason for flight cancellation was caused by action of force-major or an extraordinary situation, which could not be prevented even if all reasonable measures were taken.

17.3.4. Proof that passengers have been notified about rules and conditions of carriage, order of seat reservation on flights, fares, taxes (charges), schedule and terms of flight operation shall lie with the airline, its sales agent, tourist operators and other authorised bodies upon where the air transportation agreement was concluded.  

17.3.5. In the case of flight cancellation by the airline and further travelling of a passenger by another flight (flights) or other route, a passenger must be offered and provided free of charge: 

1) food and cold beverages according to time waiting for new flight;
2) hotel accommodation, in cases where a passenger is forced to wait for departure for one or more nights or if the time of additional waiting is more than expected;
3) ground transfer en route to the airport – hotel – airport;
4) two telephone calls, telex, fax messages or messages by electronic email, if the technical conditions of the airport allow.

17.3.6. The airline shall pay special attention to the needs of passengers with reduced mobility (disabled persons) and persons who accompany them, and also to the needs of children who are unaccompanied by an adult.

17.4. Services provided to a Passenger in Case of Flight Delay

17.4.1. The airline shall provide a passenger with assistance specified by subparagraphs 1 and 4 of paragraph 17.3.5 hereof in case of flight delay:
up to two hours – for flights with a range up to 1500 kilometres, inclusive;
up to three hours – for flights with a range from 1500 to 3500 kilometres, inclusive;
for four hours or more than scheduled departure time for all other flights with a range over 3500 kilometres.

17.4.2. If operation of the delayed flight is postponed for one day, following the day of its operation, as specified by the schedule and indicated in the ticket, the airline shall provide passengers with hotel accommodation, food and transfer en route to: airport – hotel- airport. 

17.4.3. If flight delay exceeds five hours then passengers shall be offered services according to paragraph 17.2.2. of this Article.

17. 5. Reimbursement to Passenger for Changing Class of Service

17.5.1. The airline shall not demand any additional payment from a passenger if it places the passenger in the class higher than indicated in the ticket.

17.5.2. If the airline places a passenger into the class lower than the one indicated in the ticket, then at the passenger’s request within seven days it shall reimburse:
30 percent of fare - for flights with a range up to 1500 kilometres, inclusive;
50 percent of fare - for flights with a range from 1500 to 3500 kilometres, inclusive; 
75 percent of fare – for all other flights with a range over 3500 kilometres.

17.5.3. Reimbursement for placement of a passenger in a class lower than indicated on his/her ticket shall be calculated by the segment in which class of service was downgraded, by method of prorate division.  

Article XVIII. Reimbursement for Delay in Transportation of Baggage

18.1. Reimbursement for delay in transportation of baggage shall be determined based on necessity to provide a passenger with goods of first need. In any case such reimbursement shall be limited by actual expenses incurred by the passenger fro the goods of first need in the amount up to USD 50 (or equivalent in other currency). 

18.2. The airline at the passenger’s request shall give reimbursement to him/her in case of baggage non-arrival to destination point together with the passenger, if this destination point is not the state of passenger’s permanent residence.

18.3. The paid compensation shall be taken into account during final settlements for improper baggage transportation based on the passenger’s losses which are confirmed with documents.

Article XIX. Obligations of the Airline in Regards to Notification of Passengers

19.1. During check-in, the airline shall provide passengers with legible and clearly visible information of the following content: “If you are denied boarding or your flight is cancelled or delayed for no less than two hours, please ask on check-in or exit point to boarding written notification in which your rights are mentioned, in particular, relating to receiving reimbursement or assistance” 

19.2. If the airline denies carriage or cancels the flight, then each passenger, whom it may concern, shall be provided with a written notice that will include the rules for providing compensation and assistance to passengers.
The airline shall also provide such notice to the passenger, whose flight is delayed by more than two hours. 
Contact information for sending inquiries concerning breach of passenger’s rights for reimbursement or assistance shall be given in writing.

19.3. Informing the passengers of any changes in the schedule of air traffic (delay, changing the time of flight or cancellation of the flight), or any other important information regarding air travel and passenger service shall be provided: 
- by the phone number provided by the passenger when purchasing the ticket at the airline’s contact center or by any other communications facility specified by the passenger;
- by e-mail specified by the passenger when purchasing the ticket on the official website of the UIA (www.flyUIA.com).

19.4. To inform the deaf and those with impaired vision and other significant deficiencies that hinder or prevent them from independent familiarization with visual or audio information, alternative means of information and appropriate assistance will be provided at the airport of departure or arrival.

Article XX. Refund for ticket

 

20.1. General Procedures for Refund for Ticket

20.1.1. Refunds for unused tickets (or part of) shall be made at the place of ticket purchase – at ticket office of sales transportation agency, at ticket office of the airline or at ticket office of the airline’s representative office and in the currency in which the ticket was paid.


20.1.2. Refunds by the airline in Ukraine shall be paid in the national currency of Ukraine. Refunds at the ticket offices of the airline’s representative office abroad shall be made pursuant to the active legislation of the corresponding state.


20.1.3. In cases where the payment for a ticket was made by electronic means of money transfer (bank card); the cost shall be returned by the seller of the ticket to the bankcard on which the initial purchase was made.


20.1.4. Amount refunded for unused ticket (its part) shall depend on the applied fare rules and fare standards of the airline and reason for denial of transportation (voluntary or involuntary).

Service charge of the ticket seller is not included in the ticket price and shall not be refunded.


20.1.5. Refunds shall be made on the basis of an unused (partly unused) transportation document, MCO, receipt of payment for excess baggage.

20.1.6. Refunds shall be made to: 
the person indicated in the ticket – in case of payment for carriage by cash or bank transfer; 
the account of the enterprise, organisation, etc. – in case of payment by clearing operations; 
the account owner of the credit card, by which transportation was paid; 
the sponsor, who paid for transportation – in case of ticket issuance by telegram-notification about advance payment (PTA).

20.1.7. Refunds shall be made subject to presentation of the documents which identify the person, and a document that confirms the right to receive monetary funds.

20.1.8. The refund shall be made upon passenger’s request on the day when an agreement was terminated or within the validity term of the ticket (presentation of tickets to a ticket office where they were issued, receipt by the carrier of the passenger’s request regarding refund of funds for unused transportation which was executed by means of an electronic ticket). If it is impossible to refund the means on the day when an agreement was terminated, it shall be done during any other period as agreed by the parties but no later than within seven days, starting with the day following the day of passenger’s application.

20.1.9. If a flight delay last for over five hours from the time of commencement and end of the flight specified in the airline’s flight schedule, upon completion of this term and calculating from the time when a passenger’s request was filed, a transportation sales agent or the airline shall, within 7 days, refund the passenger a full paid cost of the unused air ticket or cost of its unused part according to the applied fare rules. 

20.2. Involuntary Refund for Ticket

20.2.1. Involuntary refunds for tickets of the airline or re-reservation (re-issuance) of these tickets without application of penal sanctions shall be made in following cases:

- cancellation, postponement, delay of the flight, for which a passenger had seat reservations and an issued ticket:

- improper issuance of traffic documents by the airline or its authorised agent;

- change of class of service;

- impossibility to provide a seat to the passenger according to reservation;

- non-provision by the airline of connection to flight, for which passenger has confirmed reservation and indicated in the same ticket, as the previous flight;

- denial of transportation due to non-payment by a passenger of fare or charges (taxes), in the case of change of  fares or rules of their application comparing to that were applicable on the day of passenger’s departure from the airport of origin indicated in ticket;

- application by the airline of the right for denied transportation for reasons laid down in paragraph 12.1 of Article 12 of these Rules;

- passenger’s illness or his/her family members travelling with him/her, when there is a properly executed certificate issued by a public health institution;

- in other cases of  passenger’s denial for transportation or denial of the airline in transportation of the passenger, which occurred because of a fault by the airline.

Re-reservation of tickets for another flight in the case of passenger’s delay arriving for the flight, for which he/she has a confirmed reservation and because of delay of a previous flight, in case of issuance of carriage by separate traffic documents which was deemed by the parties as single carriage, shall be made without penal sanctions.

 20.2.2. In the case of involuntary refund of ticket cost, an amount that is refunded to the passenger shall be equal to:

- if either part of the ticket was unused, to the amount that is equal to the full cost of the ticket at the price it was purchased;

- if any part of the ticket was used, to the amount which is equal to the fare of the unused part of transportation with its airport charges (taxes) and charges (taxes) of the airline, from the place where denial in transportation to destination point happened.

20.3. Voluntary Refund for Ticket

20.3.1. In the case of voluntary refund for a ticket, when a passenger wants a refund of the amount paid for the ticket and such refund is allowed by the fare rules, then such amount shall be calculated according to the fare regulations of the airline. The passenger shall be refunded the total of all unused airport charges (taxes) and charges (taxes) of the air carrier.

20.3.2. Service charge, fixed by the airline or a sales agency, for issuance of a ticket is not included in the ticket price and shall not be subject to refund.

20.4. Right of Refund Refusal

20.4.1. The airline shall have a right to refuse the refund if:

- if the passenger filed an application regarding the refund after expiry of the ticket validity determined in paragraph 5.4 of these Rules, and also in other cases, provided for by these Rules;

the ticket was purchased at a special fare rate and this fare rules do not provide refund of its cost (in case of purchase of the ticket at such special fare, the passenger must be notified about this by the seller, being the airline or its sales agent, at the time of reservation), and the ticket or any other informative document must be marked with a respective mark.

20.5. Refund for Lost Ticket (Ticket Duplicate)

20.5.1. In the case of a lost ticket a refund shall be made by:
- the airline, owner of ticket form (contracting air carrier), if the ticket was issued under interline agreement on ticket form of the airline who issued transportation; 
- the airline (actual air carrier), if the ticket was issued on form of the airline that operates the flight. 
Refund of the ticket’s cost can be done if the lost ticket (or its part) was not used or changed to another ticket and refund was not completed for this ticket.

20.5.2. The airline shall have a right to withdraw a penalty, charges (taxes), established by the airline in such cases, from the refunded amount.

20.5.3. Means by duplicate ticket and by lost ticket shall be refunded in claim and/or legal form.

20.5.4. Similar rules shall be established for refunds in connection with lost МСО and receipts for payment for transportation of excess baggage.

Article XXI. Behaviour during the Flight

 

21.1. Behaviour of passengers on board the aircraft must be such that according to the airline’s rules does not endanger other passengers and crew and does not threaten property of passengers, the airline or aircraft.
A passenger shall have no right to interfere with the crew at the time of fulfilment by them of their official duties, and must follow the instructions of the aircraft commander and of the crew to secure the safety of the flight, the aircraft and safe, effective and comfortable flight of passengers.
A passenger shall be obliged to desist from behaviour which can cause or causes protest from other passengers.

21.2. With the purpose of ensuring the flight safety, the airline shall have a right to prohibit or to limit use on board of the aircraft of electronic equipment, mobile telephones, portable computers, portable tape-recorders, portable radio sets, CD players, transmission devices, including toys with radio control, portable radio transmitters, etc. (except in cases of artificial hearing devices and heart pacemakers).

21.3. On board the aircraft, a passenger shall have no right to be intoxicated by alcohol or narcotics, or to be under the influence of any other substance that can cause dangerous behaviour of the passenger, resulting in his/her actions endangering or constituting a threat to other passengers, crew members, equipment of the aircraft and the property of passengers.
Drinking of any alcoholic drinks on board an aircraft shall be permitted only in amounts offered by the airline.

21.4. Irrespective of flight’s range smoking shall be prohibited on board the aircraft, both of usual and electronic cigarettes, etc.

21.5. If a passenger does not adhere to the requirements set forth in paragraphs 21.1-21.4 of this Article, the airline shall have a right to take measures as required by the situation and which the airline will consider as necessary for avoidance of such behaviour.
Such measures may include limitation of the passenger’s movement on board the aircraft, disembarkation of the passenger, denied boarding to an aircraft in any point of the transportation route and transfer of the passenger to local law-enforcement or governmental bodies for taking relevant measures of influence.

21.6. If a passenger does not follow the provisions of this Article or acts in another manner that breaches rules established by the airline, the airline shall have a right to deny such passenger in his/her further transportation and apply to him/her measures of administrative and civil influence (bringing to administrative responsibility, criminal responsibility, claiming to the court on indemnification of expenses), etc.

21.7. If due to forbidden behaviour of a passenger the airline was forced to take certain actions, which incurred additional expenses, the passenger shall be obliged to reimburse to the airline such expenses according to applicable legislation.

Article XXII. Arrangements of Airlines

 

22.1. These Rules shall cover transportations, which are carried out in accordance with commercial agreements between airlines (known as Code-sharing Agreements and Interline Agreements) even if in the ticket another airline is indicated other than the airline that actually performs the transportation.
If there is any such commercial agreement then the airline (or its air transportation sales agent) shall provide passengers with this information during reservation, regarding which airline is contracting and which airline is actually performing the transportation. 
During passenger’s check-in for the flight, this information shall be given by the airline (by actual air carrier) or its authorised handling agent at the airport of departure.

22.2. If a passenger concluded the air transportation agreement on rendering of additional prepaid services, then the airline, which failed to render such prepaid services, shall be responsible to the passenger.
The responsibility of the airline that failed to render prepaid services shall be limited by the amount which is equal to the amount paid by the passenger for services that were not rendered to him/her.

22.3. The airline shall not bear any responsibility for services on baggage transportation (transfer) that have been rendered by third persons who do not have any commercial agreements with the air carrier.  
If the airline provides by itself and performs transportation (transfer) operations of baggage for passengers then these rules shall apply to such services.
Services on transportation (transfer) of baggage which are rendered by the airline additionally shall be paid for by the passenger.

 

 

Article XXIII. Consecutive Air Carriers (Airlines)

 

23.1. When transportation is made by several consecutive airlines it is deemed as sole transportation if, from the beginning of transportation these airlines considered such operation as sole transportation and a joint ticket was issued for such transportation.

23.2. In the case of operation of sole transportations, every airline, which accepts the transportation of passengers and baggage (cargo) shall be covered by these Rules and considered as one of the parties of the transportation agreement, as far as such agreement concerns a part of transportation that is performed under control of a certain airline. 

23.3. The airline, which issued the ticket, or the first airline indicated in the ticket or joint ticket, shall not bear any responsibility for defects in transportation that happened on segment (segments) of carriage by another airline (airlines) including segments of delay or denial of transportation of a passenger or baggage. 

23.4. In the case of destruction, loss, damage or delay in baggage transportation, the passenger shall have a right to claim against the first or the last airline, as well as against the airline who carried out transportation, during which destruction, loss, damage or delay in baggage transportation occurred.

23.5. If it is impossible to define which airline carried out the transportation, during which destruction, loss, damage or delay (denial) in baggage transportation occurred, the responsibility to the passenger shall be borne by the airlines who participated in transportation, all jointly or each separately, within the limits of the established fault of each of them.

Article XXIV. Mixed Transportations

 

24.1. The period of time in air transportation shall not include any transportations by ground or sea (river) types of transport which are carried out beyond the airport zone.
However, if such transportation is carried out according to the transportation agreement with the purpose of landing, embarkation, loading, extradition or overloading, any damage by rule of contraries shall be deemed as a result of the event that occurred within the period of time during air transportation.
If without passenger’s consent the airline fully or partly changes transportation, which by the agreement of the parties must be performed by air transport, for transportation of any other type of transport, such transportation by other type of transport shall be considered as transportation that is being performed at the time of air transportation.

24.2. In the case of mixed transportations which are performed partly by air and partly by any other type of transport, provisions of these Rules, subject to requirements of paragraph 24.1 of this Article, shall apply to air transportation.

24.3. Any provision of these Rules shall not prohibit the parties in case of mixed transportations to include a ticket provision that concerns transportations by other types of transport, provided the provisions of these rules apply to air transportation.

24.4. Transportations by other types of transport, taking into consideration paragraph 24.1 of this Article, will be offered by the airline only in the capacity of an agent of such other air carrier; even if such transportation is be indicated under the airline’s code in the ticket.

24.5. Responsibility of the airline for defective transportation of a passenger baggage - destruction, loss, damage, delay (denial) in baggage transportation that occurred during the transportation by other types of transport, shall be limited by the amount paid by the passenger for such transportation. 

Article XXV. Transportation by Air Performed not by Marketing Air Carrier

25.1. Provisions of this Article shall apply when an entity (hereinafter – marketing air carrier) as a main party to this agreement concludes a transportation agreement with a passenger or with a person who acts on passenger’s behalf, and other entity (hereinafter – operating air carrier) as an air carrier authorised by the marketing carrier performs the whole transportation or its part, but is not a consecutive air carrier in regards to such part, within the meaning of Article ХХІІІ of these Rules.

25.2. When transportations specified in paragraph 25.1. of this Article are performed, the marketing air carrier shall be covered by these Rules relating to the whole transportation, and the operating air carrier shall be covered by the Rules of the marketing air carrier only relating to that transportation which it performs. 

25.3. The extent of the responsibility of the marketing air carrier and the operating air carrier shall be limited by regulations established by the Rules of the marketing air carrier and the terms of a Transportation agreement.

 

Article XXVI. Charter Transportations

26.1. Operation of charter flights shall be governed by the relevant aviation rules of Ukraine.
The airline as a charter flight operator (actual air carrier) during execution of a commercial agreement with the ordering customer of a charter flight (freighter of an aircraft – tour operator/marketing air carrier) on performance of charter flights shall together with the tour operator establish the procedure for services provision and reimbursement pursuant to these Rules.

26.2.  Tickets for charter flights under terms of a transportation agreement shall be executed and issued by the ordering customer of a charter flight (tour operator/marketing ait carrier) or on its behalf by a tourist agency.


26.3. Charter tickets shall come into effect from the moment when payment of full cost for charter flight/flights was made by the freighter of the aircraft for the benefit of the actual air carrier.
The procedure for payment for charter flight operation, reimbursement and confirmation of reservations shall be fulfilled by the parties according to conditions of the commercial agreement concluded between the airline and the ordering customer of the charter flight.  

26.4. Tickets for charter flights shall be valid only for transportation for the dates and flights indicated in tickets.
The ordering customer of the charter flight may change the departure date and return flight date, provided that such changes are agreed by the ordering customer of the flight (tour operator – marketing air carrier) with passengers and operating air carrier (flight operator).

Tour operator – marketing air carrier shall make reservations for the charter flight and sell charter tickets.

26.5. Tickets for charter flights shall provide for limitations in their usage and exclude passenger’s rights to change or cancel reservations; this is laid down in the terms of the charter air transportation agreement.

Tickets for charter flights (turnaround trip) shall constitute part of a tourist product regarding which all services shall be paid for by a tourist directly to a tourist agency or tour operator.

26.6. Tickets for charter flights, by which air transportation and all other tourist services (visa assistance, hotel and tourist services, meals and excursions, ground and air transportation support, provision of information and support of services change, etc) were paid for may provide for additional conditions and limitations on reimbursement of amounts paid for such services which are envisaged by an agreement on provision of a set of tourist services fixed by the tour operator under an agreement on charter transportation by air.

26.7. Claim requirements concerning provision of complex tourist servicing and reimbursement for tourist services which were  not received shall be considered and reimbursed by the tour operator or its tourist agents.

26.8. The charter air transportation shall not be covered by the provisions mentioned in the following paragraphs and Articles of these Rules:

- paragraphs 5.4, 5.5 of Article V;

- Article VI;

- Article VII;

- paragraphs 8.1, 8.4 of Article VIII;

- paragraphs 17.4, 17.5 of Article XVII;

- section XX.

Article XXVII. Administrative Formalities

 

27.1. Documents for Travel

27.1.1. The passenger shall be responsible for receipt of all documents necessary for travel: visas, permissions, certificates etc., and also for observance of all applicable laws of country of departure, arrival and transit in regards to exit, entrance and transit.  
The airline shall not bear the responsibility to the passenger for the consequences that arise because the passenger did not receive such documents or visas or did not observe such applicable laws.

27.1.2. On the airline’s demand a passenger shall be obliged to present to authorised persons of the airline, representatives of appropriate supervisory governmental bodies, all documents for exit, entrance, transit, about his/her health status and other documents requested by applicable laws, and to allow the airline to make and keep their copies or in any other manner to keep the data contained in relevant documents.

The airline shall have a right to deny transportation to any passenger who does not observe applicable laws or whose documents are not issued in the correct way or are such that cause doubts if they are authentic, including absence of appropriate visa, means, return ticket, etc.

27.2. Denial of Entrance to a Country

27.2.1. The airline shall not bear any responsibility for the denial of any passenger’s entrance to the country of destination, transit, etc.

27.2.2. A passenger shall be obliged on demand of the airline or state authorities to pay full cost for his/her transportation return, if he/she is requested to return to the point of departure or other place in connection with denial of the country of destination to accept such passenger regardless of whether this country is a destination or a transit area. 
The airline may use for payment of such transportation any funds from the sums earlier paid to it by the passenger for the unperformed transportation, that remained at its disposal, or any other passenger’s funds that remain at the disposal of the airline.

27.2.3. The airline shall have a right to not return amounts paid by a passenger for performed transportation to the point where entrance was denied to him/her, or to point of his/her deportation.

27.3. Responsibility of a Passenger

27.3.1. If the airline was requested to pay, deposit any amount, to pay a penalty or provide a financial guarantee in connection with a passenger’s failure to meet requirements of applicable laws or his/her refusal to present documents necessary for the travel, or with presenting of forged documents or documents that contain false information, then the passenger shall be obliged on demand of the airline to reimburse to it the paid or deposited amount and other expenses incurred in connection with this.

27.3.2. The airline shall have a right to use for coverage of such expenses any amounts earlier paid by the passenger that stayed at its disposal for the unperformed transportation, or any other passenger’s funds that stay at the disposal of the airline, or may deny transportation, if the passenger has not reimbursed to the airline such expenses.

27.4. Customs Examination, Aviation Security Inspection, Passport Control and Other Types of Control. 

 

27.4.1. During performance of international air transportation, passengers, their checked baggage and hand luggage shall obligatory undergo security inspection and passport control, and, if requested by customs and other authorised bodies, other types of control. 
Also, passengers shall pass inspection for appropriateness and validity of travel and other documents necessary for performance of travel and observance by them of visa regime rules.

27.4.2. During performance of domestic air transportation, passengers, their checked baggage and hand luggage shall undergo security inspection and passport control, and, if requested by customs and other authorised bodies, other types of control.  

27.4.3. The airline shall not bear responsibility to the passenger for any losses or damages caused to a passenger in connection with his/her failure to meet requirements mentioned in paragraphs 27.4.1-27.4.2 of this Article. 
A passenger must reimburse expenses that are incurred to the airline in connection with his/her refusal to pass above-mentioned inspections.

 

 

Article XXVIII. Responsibility of the Airline and Limits of Damage Compensation

28.1. General Provision of the Airline’s Responsibility

28.1.1. Responsibility of the airline for harm caused to a passenger, baggage, hand luggage and delay in transportation shall be limited by standards of applicable international and national legislation of Ukraine.
Mentioned responsibility cannot exceed the extent of actual harm caused to a passenger, which in any case is limited by real losses proven by the passenger. 
Penalties, penal sanctions or any other possible disbursements, which do not concern reimbursement of actual damage, shall not be subject to recovery, unless such payments are established by a court ruling.

28.1.2. The airline shall not bear a responsibility mentioned in paragraph 28.1.1 of this Article, if proven that, itself, its employees or its authorised handling agents have taken all possible measures to prevent damage, or when it or they were unable to take such measures.   

28.1.3. While issuing a ticket, the airline, sales agent (seller) shall provide for rendering to a passenger in writing general provisions of terms of the air transportation agreement which regulate the responsibility of the airline to the passenger and for his/her baggage.
Moreover, the airline (seller of tickets) shall provide to a passenger written notification detailing applicable limitations of the airline’s responsibility to the passenger and for his/her baggage.

28.2. Death, Injury, Delay of a Passenger

28.2.1. The airline shall be responsible for damages caused, death or injury of a passenger, only provided that the event which caused death or injury happened on board the aircraft, or during boarding or disembarkation of the passenger to/from the aircraft.

28.2.2. The airline cannot exclude or limit its responsibility for the damage which caused death or injury of a passenger that is laid down in paragraph 28.2.1 of this Article, the reimbursement of which does not exceed 113100 SDR (Special Drawing Rights) for each passenger. 

28.2.3. The airline shall not bear responsibility for damage, mentioned in paragraph 28.2.1 of this Article, the reimbursement of which exceeds 113100 SDR for each passenger, if the airline proves that:
- such damage was not caused due to negligence or other illegal action or inaction of the airline or its employees or handling agents; or
- such damage was caused exclusively due to negligence or other illegal action or inaction of a third party.

28.2.4. In case of death or injury of a passenger, the airline shall immediately, but in any case not later than within fifteen days after identification of the dead or badly injured natural person, who has a right to receive reimbursement, make advance payment to the authorised persons (relative of the dead/badly injured person) that must be not less than 16000 SDR for international flights.

The extent of bodily injury and percent of loss of labour capacity shall be determined by a relevant Disability Determination Services (DDS) pursuant to the place of registration (actual residence) of a natural person.


28.2.5. In case of damage caused by the delay during carriage of a passenger, the responsibility of the airline shall be limited by the actual confirmed losses in amount up to 4694 SDR relating to every passenger. 

28.3. Damage, Delay of a Baggage

28.3.1. The airline shall bear the responsibility for damage caused in case of destruction, loss, harm and delay of checked baggage, only on condition, the incident which caused destruction, loss, harm or delay of a baggage happened on board the aircraft or at the time when the airline was responsible for safekeeping of checked baggage.
However, the airline shall not bear responsibility for damage of the baggage caused by its defect, qualities or shortcoming.

28.3.2. In regards to unchecked baggage including passengers personal items, the airline shall bear the responsibility, if the damage was caused through its fault or the fault of its employees or handling agents.  

28.3.3. If the airline acknowledges loss of checked baggage and if checked baggage does not arrive after 21 days, calculating from the date, when it was supposed to arrive, the passenger may raise demands to the airline which arise out of the air transportation agreement.
 
28.3.4. The responsibility of the airline in cases of destruction, loss, harm or delay in transportation of checked baggage shall be limited by the amount of 1131 SDR relating to every passenger for whom the baggage is checked. 

28.3.5. In the case where a passenger did, at the moment of handover of checked baggage to the airline, a special request interest in its delivery and paid an additional fee, if it was necessary, then the airline shall pay the amount that does not exceed the declared amount, if it can prove that this amount does not exceed the actual interest of the sender in its delivery. 
The procedure for such baggage acceptance for transportation shall be established by paragraph 13.3 of these Rules. 
If the weight of a baggage item is not written on the baggage receipt, then it shall be deemed that the total weight of checked baggage does not exceed the appropriate weight of baggage for its free transportation by respective route and class of service.

28.4. Removal of Limitations on Responsibility

Provisions mentioned in paragraphs 28.2.5 and 28.3.4 of this Article regarding limitations of the airline’s responsibility shall not apply if the harm is caused by an act or omission to act of the airline, its employees or handling agents, which was done with intention to cause harm or due to criminal negligence and with awareness of that, that the result of such actions may have caused harm, on condition, that in case of such act or omission to act of the employee or handling agent will be also proven that the employee or the agent acted within the limits of his/her duties.  

28.5. Exemption from Responsibility

28.5.1. If the airline can prove that the harm was caused or its appearance was encouraged by negligence, illegal action or omission to act of the passenger, who requires reimbursement, or person, who presents his/her rights, the airline in whole or in part shall be exempted from the responsibility to the passenger, who requires the reimbursement to the extent, in which such negligence, illegal action or omission to act caused the harm or encouraged its appearance.    

28.5.2. If such requests for reimbursement are claimed by a person, other than a passenger, in connection with death or bodily injury of the latter, the airline also in whole or in part shall be exempted from the responsibility to such an extent as it will prove that the negligence, other illegal action or omission to act of this passenger caused the harm or encouraged its appearance.

28.6. Conversion of Currency Units

Amounts indicated in Special Drawing Rights (SDR) shall be considered in this section as such, that refer to Special Drawing Rights, and as they are specified by the International Monetary Fund (IMF).
Conversion of such amounts in national currency in case of legal proceedings or proceedings of claims of passengers shall be carried out according to the cost of currencies in Special Drawing Rights (SDR) as of the date of the court’s decision or decision by the airline under passenger’s claim.

Article XXIX. Complaints and Claims

 

29.1. Grounds for Claims

For air transportation of passengers and baggage, any claim regarding incurred harm (losses), irrespective of its grounds, shall be regulated by corresponding provisions of the Montreal convention and Agreement of Air Transportation and, it may be raised only according to conditions and limits of the responsibility, that are stipulated by appropriate regulatory instruments and these Rules, without disadvantage for determination of circle of persons, who have a right for claim and their respective rights.
In case of any such claim penalties, penal sanctions or any other reimbursement payments and services, which do not concern reimbursement of real (actual) harm, shall not be subject to recovery, unless such payments are established by a court ruling.

29.2. Total Amount of Reimbursement

Total amount of reimbursement, which can be received from an actual air carrier, who performed the carriage, from marketing air carrier and their employees and sales and/or handling agents who were acting in limits of their duties, shall not exceed maximum reimbursement, that based on these Rules can be recovered by marketing air carrier or by actual air carrier, at the same time either of mentioned persons shall be responsible to the extent, that does not exceed the limit of reimbursement that is applied to this person.

29.3. Employers, agents. Limitations on amount of reimbursement 

If a claim was raised against an employer or an agent (sales and/or handling) of the airline in connection with harm, about which is mentioned in these Rules, such employer or agent (sales and/or handling) of the airline, if he/she proves that he/she acted within the limits of his official duties, shall have a right to refer to conditions and limits of the responsibility, to which the airline by itself has a right to refer.

29.4. Raising of Claims

29.4.1. Receipt of checked baggage by the person, who has a right to its receipt, without raising of claims provides for, until the contrary is proved, that baggage was delivered in proper condition and according to traffic document or record, which is kept by other means of information storage. 
A passenger shall confirm the contrary by drawing up a Property Irregularity Report (PIR) or a Damage Baggage Report (DBR).
The above-mentioned reports shall be drawn up on the day of the flight arrival by place of destination before exit of a passenger from baggage section of the airport.
Drawn up PIR or DBR shall not be an acknowledgement of fault or responsibility of the airline for careless carriage of the baggage.
PIR and DBR drawn up on the passenger’s request after his/her exit from control zone of the airport shall not lead to civil consequences. 

29.4.2. In case if improper transportation of checked baggage the passenger shall send to the airline a written claim immediately after reveal of damage (lack of baggage content, damage of things, etc.) but not later than within 7 days since the date of receipt of checked baggage.
In case of delay in transportation of baggage a claim shall be raised by the passenger not later than within 21 calendar days since the date, when the baggage was delivered to the passenger’s disposal. 
Claims related to loss of a baggage shall be raised against the airline after the baggage is acknowledged as lost.
A baggage shall be considered lost, if it was not found during search within 21 calendar days, since the date next to that on which a baggage was supposed to arrive to the point of destination. In this case claim to the airline shall be raised within two years since the date of aircraft’s arrival to destination point, or since the date, when aircraft was supposed to arrive to the point of destination or the date of interruption of transportation.

29.4.3. Claims against the airline related to improper transportation of a passenger (delay, low-quality service, etc.) shall be raised not later than within 21 calendar days from the date when passenger arrived to destination point, or from the date when he supposed to arrive to destination point.

29.4.4. Any claim to the airline shall be presented in written and handed over or sent in terms, mentioned in paragraph 29.4.2 of this Article.
All required documents, which confirm passenger’s rights to demand reimbursement and depending on matter of raised claim, must be attached to the claim, including a ticket (route/receipt), fiscal checks of paid services, receipt of payment for excess baggage, a coupon of identification baggage tag, Property Irregularity Report, references about delays and other documents, that may speed up settlement of the claim.
Amount of the claim shall be proven by the concerned person.

29.4.5. In the absence of claims in terms mentioned in paragraphs 29.4.2-29.4.4 of this Article during international or domestic air transportations, no claims to the air carrier shall be accepted except cases of deception from the airline side.

29.5. Consideration of Claims

29.5.1. Claims shall be considered in the order established by the airline. 
Having received a claim, the airline depending on its complexity and sufficiency of claim documents, absence of which makes it impossible to consider claim on the merits of raised requirements, shall forward to claimant within 15 days from the date of its registration notification-request, by which informs the claimant about receipt of the claim, about necessity to present additional documents if necessary and terms of the claim’s consideration after receipt of documents, which are missing.

29.5.2. The airline shall be obliged to consider the claim and notify the claimant about its satisfaction or rejection within three months from the date of its receipt, if transportation, in connection with which the claim was made, was performed by the one airline.

If other airlines took part in such transportation, the term of claim’s consideration may be extended up to six months with taking into account applicable rules of claims settlement by such airlines.

29.6. Legal Claims

29.6.1. Claim about responsibility of the airline related to improper air transportation of a passenger or baggage shall be given, by a passenger’s choice, to a court by the airline’s location, or by the location of its office (its representative office), where air transportation agreement was concluded, in terms with accordance to applicable legislation, from the date of arrival to destination point, or from the date when aircraft was supposed to arrive, or from the date when transportation stopped.   
Procedure is determined by law that is applied by the court where claim was given.

29.6.2. Claim about the responsibility for harm caused in result of death or injury of a passenger, maybe given to one of the courts, mentioned in paragraph 29.6.1 of this Article on the territory of country-party, which joined to the Montreal convention, in which passenger for the moment of event has main and permanent place of residence and to/from which the airline provides services connected with air transportation of passengers on own aircraft or aircraft of other airlines on the basis of commercial agreement, and in which this airline conducts the activity connected with air transportation of passengers, using premises rented by the airline by itself or other airline, with which it has commercial agreement, or which belong to it or other such airline.

Claims concerning responsibility of the airline related to improper transportation of a passenger maybe given in established by applicable legislation terms without prior submission of claim to the airline.

29.6.3. Stopping of existence of the person, who bear the responsibility

In case of the death of the person, who bears the responsibility, the claim for reimbursement of losses is given according to conditions of this section to persons-successors, which on legal basis represent such person or dispose her/his property.


29.6.4. Prescription of claims

Right for reimbursement of harm is lost if claim concerning the responsibility is not being raised within two years, from the date of aircraft’s arrival to destination or from the date when aircraft was supposed to arrive, or from the date when transportation stopped.

Order of counting of such term shall be determined by law, which is applied by a court, where the claim was submitted.

29.6.5. Claims against actual air carrier and against contracting air carrier 

Any claim concerning the responsibility related to transportation, which is performed by actual air carrier, may be, at claimant’s choice, raised against this air carrier or against marketing air carrier or against both of them or separately.

If the claim was raised against only one of these air carriers, he has a right to involve to the lawsuit in the court and other air carrier, where raised the claim, hereby procedure of the law of this court determines such involvement and its consequences.

29.6.6. Right of compensation in relation to third parties

Nothing in this section by any way does not settle the matter of that, whether the airline has, which according to provisions of these rules is responsible for harm, right for recourse in relation to any other person.

29.7. Details and location of the airline

29.7.1. The airline – Private Joint-Stock Company “Ukraine International Airlines” is registered and located in Shevchenkivskyi District of the city of Kyiv at the address: 4 Lysenka street, Kyiv, 01034.

29.7.2. Jurisdiction of claims against the airline – PJSC “Ukraine International Airlines” is subject to competence of Shevchenkivskyi District Court of the City of Kyiv that is located at the address: 10-b Smirnova-Lastochkina Street, Kyiv, 04053.

Article XXX. Changes and Amendments to these Rules

 

30.1. The airline shall have a right to bring changes and amendments to these Rules, which are preliminary agreed with authorised bodies of civil aviation of Ukraine
Provisions and norms added to these Rules shall not contradict applicable international agreements of Ukraine, appropriate legislation of Ukraine and IATA resolutions. 

30.2. Partners of the Private Joint-Stock Company “Ukraine International Airlines”, national and foreign air carriers, after conclusion of Code-sharing and Interline agreements shall be obliged to fulfil national rules of air transportation, on the territory of states, where their commercial activity is held.

30.3. A handling agent (air transportation sales agent) of the airline, representative or employer shall have no right to bring changes or cancel any provision of these rules, rules of relevant airline-partner and conditions of the air transportation agreement.

Article XXXI. Notification of a Passenger

31.1. Provisions of this section shall cover all handling (air transportation sales) agents of the airline, employers and air carriers-partners, which make sales of air transportation of the Private Joint-Stock Company “Ukraine International Airlines” on the territory of Ukraine and abroad.

31.2. The airline (its transportation sales agent) in air transportation sales office must place visible and accessible for consumers place, the following information:
 - its full name, legal address; 
- copies of authorisation documents (licenses, certificates, attestations) concerning performance of transportation (sale of transportation);
- telephone number of the consumer’s rights protection local agency.
- complaints and propositions book.

31.3. The airline (its air transportation sales agent) during the sale of tickets must notify a passenger the following information: 

- these rules and rules of air carrier-partner in regards to passengers and baggage (the agent must provide a passenger with rules on passenger and baggage air transportation, of that air carrier whose ticket is applied, or air carrier, which is indicated as first in the ticket), on paper copy, in a form of the airline passenger memo (in case of online ticket sale through Internet system - in a form of electronic copy through the site, on which reservation of tickets is made);

- cost of transportation by the relevant route – orally in the point of tickets sale at the time of reservation (in case of online sale of tickets through the Internet system – in electronic form through the site, on which reservation of tickets is made, or indicating necessary information in the itinerary/receipt);

- cost, conditions and limitations if carriage at special fare – in oral form at the time of reservation (in case of electronic tickets – through the site, on which reservation of tickets is made);

- administrative formalities during the trip on the relevant route – in oral form at the time of reservation;

- limits of responsibility of the airline during transportation of the passenger and baggage – in the ticket or in itinerary /receipt;

- rights of passengers in case of denial in transportation, cancellation or delay of the flight;

- items and goods forbidden for transportation - in the ticket or in the itinerary/receipt;

- peculiarities and conditions of transportation of passengers with limited physical abilities (disabled persons) and about necessity to order special service during reservation

Purchasing a ticket on flights of the airline a passenger unconditionally agrees on all Conditions of the air transportation agreement and Passenger and Baggage Carriage Rules of the airline. 

The airline, air carrier-partner, its sales agent, making promotional campaigns must provide to people full and reliable information related to a cost of transportation, which shall include sum of the fare, all charges (taxes) of the airline and airport surcharges (taxes).

Article XXXII. Ensuring of observance of these rules

32.1. Control over observance of these rules shall be vested with the management of the Private Joint-Stock Company “Ukraine International Airlines and authorised body of civil aviation of Ukraine.

32.2. Control shall ensure possibility of the airline, airline-partner, their sales and handling agents, to prove that they and their actions satisfy and correspond to established requirements of authorised body    of civil aviation of Ukraine.

The mentioned entities shall be ready to give the opportunity to the relevant governmental authority to hold inspections during fulfilment of air transportation operations and handling of passengers and baggage – by conducting of appropriate demonstration that such operations correspond to established requirements and rules.