PLANNING

Frequently Asked Questions

Payment

Q.	Can I pay by bank transfer?
A.	No, at present we only accept payment using the following cards: American Express, Mastercard, Visa Electron, Visa Credit Card and UK debit cards.

Q.	Can I receive an invoice for the ticket paid online?
A.	No. The Confirmation Page contains the full information about payment. Please contact your bank to ask a statement of your account.

Health

Q.	Can I travel on a Ukraine International flight during my pregnancy?
A.	In general, there should be no objection to travelling by air during pregnancy. Nevertheless, it would be a good idea to consult your physician, midwife or obstetrician first.

	Up to 28 weeks
	Ukraine International Airlines will carry pregnant women without a doctor's certificate but the woman may be asked to sign an indemnity form confirming that they are less than 28 weeks pregnant.

	28 to 36 weeks
	Ukraine International Airlines requires a doctor's certificate confirming that the passenger is fit to fly and specifying the date that the baby is due and this certificate must be produced at check-in.

	36 weeks and over
	Ukraine International Airlines will not carry women during this period of pregnancy under any circumstances. It is the responsibility of pregnant women to advise Ukraine International Airlines of their condition at the time the reservation is being made. If the reservation is made online please contact us quoting the booking reference.

Q.	Can I take all my medicines with me in the hand luggage?
A.	Yes, all medicines for the entire duration of travel may be carried in hand luggage provided that the prescription is in your name.

Q.	Where can I find more information regarding travelling with animals?
A.	Please click on this link for information on travel with pets.

Q.	Which aircraft does Ukraine International Airlines operate?
A.	UIA operates Boeing 737-300; 737-400 and 737-500 aircraft.

Q.	I'm allergic to peanuts. Can I travel safely with Ukraine International with this allergy?
A.	UIA serves peanuts as snacks and there may be traces of peanuts in food products served onboard.

Q.	Can I reserve a flight that departs from a country other than where I reside? If so, how can I do this?
A.	It is possible to reserve a flight that departs from a country other than where you reside provided you book online on www.flyuia.com. The fare will be converted into your credit card billing currency by your credit card issuer.

Q.	Where do I find the fare conditions during the booking process?
A.	The fare conditions will be displayed as each fare type is selected and a summary will be included on the Confirmation Page and on the e-ticket confirmation.

Q.	Is a booking or service fee applicable if I book online?
A.	At present there is no booking or service fee for bookings made on line on www.flyuia.com. A Service Fee will apply for all bookings made via airline ticket offices, travel agents and online travel agents.

Q.	How do I take out travel insurance?
A.	You can arrange travel insurance through an insurance broker or travel agent.

Q.	Can I make a reservation without enabling cookies?
A.	No, cookies have to be enabled in order to use the UIA booking engine site, www.flyuia.com

Q.	If the program freezes or the connection breaks during the reservation process, what should I do?
A.	If there is a problem during the reservation process or for some reason your credit card is declined you will normally see an error message and be instructed to start again. Unless you receive a confirmation e-mail with a 5 character Booking Reference (Example: R6TH5) you have no reservation and your credit card will not be debited.

Q.	How can I make a reservation for more than five people?
A.	You can make a reservation for up to five passengers on our website, www.flyuia.com website. If you wish to make a reservation for six or more people please contact your local UIA office or travel agent.

Q.	I want to make a booking and travel to one city and return from another– how can I do this?
A.	To book a return fare online you must return from the same airport. However, it is possible to make two separate one-way reservations and pay two one-way fares in order to make a ‘Multi City’ booking.

Q.	I would like to take a surfboard on a flight. How do I arrange this?
A.	Special baggage can be transported on most UIA flights based on request and availability. Please click here to contact a UIA office

Q.	Can I bring my laptop computer on a UIA flight?
A.	Use of a laptop is permitted during the flight when the "Fasten seat belt" sign is switched off, i.e. not during take-off and landing periods. The laptop also has to be switched off when requested by the crew.

Q.

What types of in-flight meals are provided on UIA flights?

A.

Passengers will be served a complimentary snack or meal appropriate to the time of day and the length of the flights. We will also offer special meals for passengers with special dietary requirements. We can offer you vegetarian, Moslem, kosher, diabetic, fat or salt-free meals, as well as for children and babies, etc. Please specify your preference when making reservations and not less than 48 hours before departure. If you change your reservation, we advise you to remind your travel agent or UIA reservation service that you have ordered a special meal.

Q.	Where can I find a world map with all UIA destinations?
A.	For a list of destinations, please see our route map.

Q.	Can I view flight status information on the UIA website?
A.	Yes, it is possible to check the latest information regarding the departure and arrival of flights by following the links to airport live flight information.

Q.	Is there a schedule for all available flights?
A.	Follow the links to our timetable where you can display the information or download the timetable in Excel format.

Q.	What travel documents will I need?
A.	Check with the Embassy or consulate of the country of destination for the required travel documents.

Q.	Where can I find the contact information for Ukraine International Airlines?
A.	You For a list of offices please see the 'Contact Information' page

Q.	When can I gain access to the airport lounges?
A.	Lounge access is available to business class passengers and selected Panorama Club members.

Q.	Am I allowed to smoke onboard the flight?
A.	Like most airlines all UIA flights are non-smoking flights.

Q.	Is it possible to hire a plane?
A.	Yes, it is possible to charter a UIA Boeing 737 for up to 160 passengers on either an ad-hoc or series basis. Contact our Charter Department for a quotation.

Q.	Does UIA offer student or youth fares?
A.	UIA does offer student fares and youth fares on certain routes but these must be purchased through UIA offices or a travel agent because we require proof of eligibility such as passport or student ID.

Q.	Are travel and cancellation insurance policies necessary if you are travelling on a scheduled flight?
A.	We do recommend that you have a travel insurance policy that may help you recover cancellation fees in the event of illness, etc. We suggest that you contact your travel agent or insurance broker to ensure that you buy a policy that is appropriate to your situation.

Q.	Can I see which airline I will be flying on?
A.	You If you are booking online your flight will be on UIA or one of its code-share partners. If your flight is operated by another airline this will be indicated during the booking process.

Q.	Is flying safe?
A.	You Flying is commonly recognized as being the safest mode of transport. UIA has been awarded the IOSA -The IATA Operational Safety Audit certificate.

Q.	Where can I find information about airports?
A.	There is airport information on the website; follow the links to 'At the Airport'.