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Frequently Asked Questions (FAQ)

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Where can I find a route map displaying UIA destinations?
What payment methods are available on
What shall I do if my internet connection is interruptet during the booking process?
Why is there a difference between a fare listed on the website today and a fare that was listed a few days ago?
When will the amount be charged to my card?
What are the components of my ticket price?
How do I find the lowest fares?
Where do I find the fare conditions during the booking process?
Is it safe to make online payments on your website with my credit or debit card?
I want to book a flight to one city and return from another. How can I do this?
What is a Passenger Name Record (PNR)?
Can I reserve a flight which departs from a country other than where I reside?
How can I pay for UIA tickets online?
Can I pay for my ticket with a credit or debit card?
How do I book an e-ticket on UIA website?
I need to prove I have purchased an air ticket. How can I get a proof of payment?
Can I receive an invoice for the ticket paid online?
Can I pay for tickets via bank transfer?
I did not receive a confirmation when I completed my booking. Was it successful?
Do I need to reconfirm my flight?
How will I receive my tickets?
How do I know that my online booking has actually been made?
I have made my booking via a travel agency. Can I change my flight?
Will I get a refund if I have not flown?
What is the deadline for changing my ticket with UIA?
Can I change or cancel my ticket online?
May I check in my travel companions?
Is it possible to have a boarding pass issued in advance if I book online with
What shall I present at the gate when boarding?
What kind of travel documents will I require?
Can I pre-assign a seat with UIA?
What type of tickets can be used for web check-in?
Can I use Web check-in if I have baggage to check in as well?
When am I considered to have checked in?
Who can use online check-in?
What is the time frame for web-check-in?
Is web check-in available for all UIA flights?
Why am I not able to check in?
Where can I find more information regarding travelling with animals?
Is it possible to take a surfboard, a snowboard, skis, a bicycle or other sporting equipment on a flight?
Can I bring my laptop computer on a UIA flight?
How much baggage can I carry?
Why do I need a password?
What is a Digital Panorama Club card?
I didn’t receive enrollment confirmation with the card number and password.
How to be a Panorama Club member?
When will I receive Panorama Club plastic card?
What should I do if I lost my Panorama Club Card?
Why do I need a membership number?
What should I do if my miles have not been credited on my account?
How to ensure that miles are credited on my account?
Is it possible to transfer my miles to another mileage account?
Do babies travel at a reduced fare?
Can one adult travel with two infants?
My eight-year-old child will be travelling alone. How does it work?
When can I get access to the airport lounges?
What are the possibilities for an upgrade to Premium Economy or Business Class?
Where can I find the carrier's liability?
What is the sequence of use UIA flight coupons?
Is there a schedule for all available flights?
Is flight status info available on the UIA website?
Is it possible to charter an aircraft?
Where can I find the General Conditions of Carriage?
Is flying safe?
Which aircraft does UIA operate?
Am I allowed to smoke onboard the flight?
Where can I get a travel insurance?
Is travel and cancellation insurance necessary if I travel on a scheduled flight?
Can I travel on UIA flight during my pregnancy?
Can I have all my medicines with me in my hand luggage?
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