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Dear Passenger,

We value your feedback and welcome all your comments and  suggestions  regarding the quality of the UIA customer service.
We kindly ask you to share your opinions about your UIA travel experiences as it helps us improve the service we provide.

For your convenience please use the online feedback form.

If you require a response regarding any issues you encountered during or after your journey, our team member will contact you as soon as possible.
Please note that we accept letters in English, Ukrainian and Russian languages.

The Customer Relations Department business hours (Ukrainian time, UTC +2) are:
Monday – Thursday: 09:00 am – 06:00 pm;
Friday: 09:00 am – 04:45 pm.

If your inquiry is about booking a flight with UIA or making changes to your reservation, please contact our booking help department or our contact center:
via e-mail: or
or telephone: +38 044-581-50-50.

With kind regards,
Customer Relations Department, Ukraine International Airlines