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Frequently Asked Questions (FAQ)

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Planning
What is required to apply for an entry visa to the UAE online?
When can I take advantage of pre-ordered meal service?
Can I order meals in advance for several persons?
How can I pay for my advanced meal order?
Where can I find pre-ordered meal menu?
How can I make a meal order in advance?
On what flights pre-ordered meal service is available?
Can I change or cancel advanced meal order?
Will I be able to make a reservation without enabling cookies?
Booking
I have made a spelling mistake in my name while booking. What should I do?
How can I unsubscribe myself from your newsletter?
How do I rent a car?
Where is the security code on a credit card located?
Can I make a booking online for an unaccompanied child?
How can I change the language on the website?
What taxes have to be paid on airline tickets?
My bank card was refused. What shall I do?
Where can I find a route map displaying UIA destinations?
What payment methods are available on flyUIA.com?
What shall I do if my internet connection is interruptet during the booking process?
Why is there a difference between a fare listed on the website today and a fare that was listed a few days ago?
When will the amount be charged to my card?
What are the components of my ticket price?
How do I find the lowest fares?
Where do I find the fare conditions during the booking process?
Is it safe to make online payments on your website with my credit or debit card?
I want to book a flight to one city and return from another. How can I do this?
What is a Passenger Name Record (PNR)?
Can I reserve a flight which departs from a country other than where I reside?
How can I pay for UIA tickets online?
Can I pay for my ticket with a credit or debit card?
How do I book an e-ticket on UIA website?
I need to prove I have purchased an air ticket. How can I get a proof of payment?
Can I receive an invoice for the ticket paid online?
Can I pay for tickets via bank transfer?
I did not receive a confirmation when I completed my booking. Was it successful?
Do I need to reconfirm my flight?
How will I receive my tickets?
How do I know that my online booking has actually been made?
At the airport
Can I request an upgrade to Premium Economy or Business class at the airport?
Will the EU rules for hand baggage allow me to shop tax-free after having my passport checked?
What can I expect at airport controls as a consequence of the EU rules for hand baggage?
What items am I not allowed to carry in my luggage?
Where can I find information on hand baggage?
How long before departure should I be at an airport?
In flight
Do you offer newspapers on board UIA flights?
Can I use my cellular phone on board a UIA flight?
Can I request special meals (Vegetarian, Kosher, etc.) on UIA flights?
Am I allowed to bring my MP3 player on board?
Where can I find information about meals which are served on UIA flights?
What goods can I buy on board UIA flights?
Can I bring my own food and drink on board?
Arrival
What should I do if I find damaged baggage or missing baggage content?
What should I do if my baggage does not arrive at my destination?
Can you give me information about the status of my delayed baggage?
Panorama Club
Why do I need a password?
What is a Digital Panorama Club card?
I didn’t receive enrollment confirmation with the card number and password.
How to be a Panorama Club member?
When will I receive Panorama Club plastic card?
What should I do if I lost my Panorama Club Card?
Why do I need a membership number?
What should I do if my miles have not been credited on my account?
How to ensure that miles are credited on my account?
Is it possible to transfer my miles to another mileage account?
e-Voucher
Web check-in
How to buy tickets: payment options
Is there any time limit in online booking with following payment at UIA ticket offices?
What is the deadline for making a payment at UIA ticket offices if I've made an online booking?
Can I pay if currency of my card account differs from currency of payment? How does it work?
May I book ticket online and pay for it at ticket office?
My card got rejected. What do I do?
What if I do not want to use any of the online payment options?
I didn't receive a confirmation of my booking after going through the payment steps.